Wife and I had to cancel cleanings because of a family emergency. When I called to cancel and…read moretried to reschedule, I was told nothing was available for 7 to 8 months. When I asked about being called if there was a cancellation, I was told they didn't do that. I told them we would look elsewhere. We found another dentist and are happy. 2 months later, on a Sunday, we got a nasty note saying we were over due for health care, when I spoke with someone in the office today, she advised me there was no record of the text. When asked again, she suggested it was part of their automated system. My spouse is a retired dental hygiene instructor and I am retired corporate management. Extremely poor management and average care.

The only reason it's 2 stars is because, if you're lucky you get a hygienist that does a really…read moregood Job. When you make an appointment, you don't choose the dentist. So, for example, I've never had the same dentist twice. Either the dentist is no longer there, isn't working that day, or whatever the excuse of the day is. Every single appointment has been with a different dentist. Front office is flat out rude; but that type of rude that's done with a smile. Huge "bless your heart" vibes. They also like to play games about insurance, saying that they accept your insurance but then, miraculously, when paying they no longer accept it. Different people get charged different amounts for the same procedures. For example 3 adults in my family all had x-rays, fluoride, and cleaning. Charges ranged from 200 - 450. All of us had the same amount of time, and the itemized receipts (other than the costs) were the same. That was the final straw for us. Even if you were happy with your work, when you leave you're left with the impression of the office being greedy, game players (with your money), and of course... bless your heart.

I hadn't been to a dentist since I aged out of the pediatrician, and decided it was time to find a…read morenew office. I chose Gainesville Dentistry Co. based on the reviews I saw on Apple Maps, and I was not disappointed! Everyone I interacted with was kind and welcoming, and the office itself didn't look like a medical office, it was cozy and homey. The person who did my cleaning, Heather, did an excellent job. I appreciated that she explained everything before she did it, something that I didn't remember from my previous dentist experiences. I also thought that their new patient special was a good deal. Overall, a very positive experience! If you're looking for a new dentist, I highly recommend Dr. Feldman and his team!

I spent $$$$ having dental work there last year~ the temporary crown immediately popped off the…read morenext day. I live in Lake City so had to drive to Gainesville for them to reattach it. It continued to come off 3 more times over the next week. Since it was a temporary one, I wasnt concerned but it was annoying and cost me alot of time and gas driving back and forth. So when the permanent crown was ready, I was relieved. Fast forward 1 year later and the permanent crown popps off. I just called and was told $170 to reattach it. ?????? I almost think they purposely use weak adhesive so they can keep you coming back $$$$. Thanks but no thanks~ Ill superglue it on myself.

I had a cracked tooth that had become painful. The office gave me an appointment the day I called…read more Dr. Van Dyke fixed the problem. I am very pleased, impressed and satisfied. Thank you so much!

This has been the best experience ever with a dentist. They were very thorough. The front office…read morestaff was great. The dentist was wonderful and so was the dental hygintist. I would recommend this dental practice to everyone.

I finally got dental insurance, so I was actually excited to go to the dentist for once lol. I…read morecalled Gainesville Family Dentistry because I thought part of an old filling had fallen out from a few years ago. They were very honest and let me know it was actually something else and not my tooth, which I really appreciated. I ended up having a few visits for other things, including a cleaning, and every single time the staff was very nice and welcoming. I had Dr. Habib, who was absolutely phenomenal. He's very kind, efficient, and clearly knows his stuff, which made me feel really comfortable. The office itself is clean, modern, and has state-of-the-art equipment. There's also plenty of parking, which is always a plus. The only reason I'm giving 4 stars instead of 5 is due to the billing. A few times my insurance got mixed up, and while I was there, I noticed other patients coming in with billing concerns as well. To be fair, that could be more on the insurance side than the office, but it did cause some inconvenience. Overall, I would definitely recommend them and will continue going back!

The reminder call was actually what got me to finally deal with a cleaning I'd been putting off for…read moretoo long. The hygienist was gentle but thorough, and I got a couple of useful pointers without being lectured about my flossing habits. The staff kept the whole thing moving, and the office had a comfortable, straightforward feel.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Quick shout-out to Advanced Dentisty on NW 8th Ave., in the building with giant 4411 address…read morenumbers. They got my mom, 92, in quickly for a crown that popped off. The repair was done in about 20 minutes. They handled her walker and numerous questions with patience and care. Very clean facilities, nice people, great job overall. It was my first visit there. Thanks!

Dr. Lozano, and previously Dr. Garrish (before his retirement) have been my dentists all along!read more

We became patients at this practice in October while Dr. Adel still owned the office, and at that…read moretime our experience was excellent. The hygienists, Dr. Adel, and the overall staff were professional, friendly, and efficient. Unfortunately, since the change in ownership, the quality of service and professionalism has declined significantly. Today's experience involving my elderly mother-in-law was extremely disappointing and ultimately led us to leave the practice altogether. She visited for a routine cleaning and, despite having active insurance and presenting her insurance card, was charged $210 out of pocket. According to the office manager, it was entirely the patient's responsibility to proactively provide and verify insurance information, and the office apparently does not confirm insurance details during check-in as most medical and dental offices routinely do. What was most concerning was not just the billing issue, but how it was handled afterward. I initially spoke with Robin, who remained professional and courteous despite knowing I was upset, and I appreciated that. However, when the office manager, Sarah, returned my call, the conversation quickly became unprofessional and condescending. She repeatedly blamed my elderly mother-in-law for the situation rather than attempting to resolve it respectfully. I also brought up a prior insurance issue involving my wife and me, where claims took approximately four months to process. I was immediately told that was "categorically false," essentially implying I was being dishonest. After checking their own records, they discovered I was correct -- the claims were not paid from October until February. Instead of acknowledging the delay or apologizing, the conversation became increasingly argumentative. The office is now holding my mother-in-law's payment until insurance reimbursement is received, despite the fact that the insurance information was provided at the appointment. When I requested contact information for corporate management, the manager hung up on me. Calls afterward went unanswered, and I ultimately had to drive to the office in person just to obtain an email address. Unfortunately, the interaction in person was no more professional than the phone conversation. As a result of these experiences, they have now lost three patients from our family. It is disappointing to see such a dramatic decline after the ownership change. Based on our experience and the growing number of recent negative reviews, this practice no longer reflects the professionalism and patient care it once did. I cannot recommend this office under its current management.

I have been using Dr. Adel for the last 30 yrs. I have never had a better dentist. He has retired…read moreand I don't know where to go. The people that took over fall far below the mark. It was like coming home and no one you know or who cares about you was there to greet you. The hygienist gave me the worst cleaning ever. We seemed to have a language barrier. She didn't understand the significance of being on an anticoagulant or that I needed fine floss for my tight teeth. Left bloody and sore. I'm elderly and have had a lot of dental care. I will have to find another clinic as this one is now poorly run. Never a problem with my friends at Dr. Adel's..

The staff were super nice and helped me with my chipped tooth super quick. They have emergency…read morevisits so I could schedule the same day and the next day I called. The dental assistant and dentist were very friendly and detailed at fixing ny tooth. They stopped multiple times at my request when asking some question. I had a great time in the room, while I was waiting for my insurance to go through. I recommend this place. :D

Really nice staff and they do a good job. Professional with good care for cleanings and basic…read moredental visits.