customer service is outstanding even when its just to make a payment i only deal with nelson moreno, and he is great. he actually makes it pleasant to pay as crazy as that sounds. thank you for your service, and for actually doing your job. read more

Terrible company. I can't wait to be done with them. Everyone goes through hard times and all these people do is harass and send threatening emails. They put my vehicle out for repossession for 1 month behind (yes that's my fault) but they weren't even willing to wait 2 more days until I get paid to clear the balance. (423.00). I will never recommend them to anyone. read more

Premier Auto Credit - Auto Loan Providers Near Me - Glendale, California

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I wish I could give this company 0 stars!! am writing to express my extreme dissatisfaction with the recent handling of my auto loan. Credit Concepts sold my loan to Premier Auto Credit without my consent or prior knowledge. Had I been informed, I would have paid off my loan directly through Credit Concepts. Since this transfer, my experience with Premier Auto Credit has been unacceptable. Their customer service is unprofessional and ineffective. Communication is nearly impossible representatives are difficult to understand, and emails go unanswered despite repeated attempts to obtain information about my loan. Instead, I receive harassing texts and emails with threatening language, which is completely inappropriate. When I request to speak with a supervisor, I am simply redirected to another representative who offers no resolution. Based on numerous reviews and my own experience, I'm not the only one who feels this way about them. Frankly, I would be embarrassed to work for a company that treats customers this way. Collecting payments is understandable, but there are professional and respectful ways to communicate. Harassment, condescension, and inappropriate behavior such as male representatives making personal comments are unacceptable. My loan had been paid off and I have my title yet they still call, email and harass me constantly asking for payment. Ice should investigate this building, and the company and send these Spick's back where they belong. I strongly advise others to avoid doing business with Premier Auto Credit. My experience has been one of the worst I have ever encountered, and I will continue to pursue this matter until it is resolved properly. read more

This place should be considered a scam in fact all the phone calls that I've received from this company are marked as spam or scam. This company will not communicate with you, every single one of their calls are automated to reach you, they contact you through email and if you reply they will not respond to the email but they will receive it and text you. They will interrupt you when you call in regards to your account.. They called me entitled for asking them to come get the vehicle, discussing that I could not afford payments due to job loss. I paid over 7k on the car and only had a balance of 3500. They are bullies and verbally abusive. I will be seeking legal action against his company not only being neglectful on picking up their vehicle that I only had a small balance left on but because they said that they are going to take it out as long as they want even after saying that they were going to repossess the vehicle over 2 weeks ago to do so. I'm assuming in hopes to get a bigger pay out. He tried asking about my insurance coverage and if it's covered. Of course it is I'm not stupid. Which I think he was hoping for.... Please tell me who's entitled here I can see why they have a 1.6 review. I'm in Oregon my loan was transferred to this company and it was the worst decision they could have done. read more

Based on the reviews I see that they do this to everyone. They work with janky dealerships. The don't call you back. The only time they have contacted me is to let me know that there are over $1000 in fees after I already paid off my car. They hold the title to get more money in fees that are no longer applicable. I will be filing a complaint to the Better Business Bureau. read more

This company sends out text messages and emails first, that my insurance needs to be updated, no details about what needs to be uploaded, had to call in and find out I need a declaration to be uploaded, that was done in April. Last week i receive another text message and email, that I don't have sufficient insurance deductible, so I had to upload the same declaration that shows i have a $500 deductible not the $1000 required. (?) isn't $500 better then $1000?! i just received another text and email to upload updated insurance information. so how many times do I need to send the declaration? The first time the company went gung ho to add on charges, it seems like they are trying to justify adding n charges and looking for any thing for them to do so. This is very frustrating!! read more

Funders and Representatives have been great, I am satisfied with the communication and the fast response. Funding helps a lot with customers. My rep Priscilla has been great with her services. read more

I bought a Jeep and let me tell you, if i would of known then what i know now, i would of NEVER accepted a loan through Premier Auto credit. I recieve texts weekly about insurance deductible (which is what its supposed to be), calls about what job im at (never missed a payment in 3 1/2 years to this crap company) and various other ridiculous calls. I cant wait to refinance to another company, this company is just terrible. It would be good for say, someone with no credit history and no job or no legal status here, but if youre a regular hardworking joe, AVOID GETTING A LOAN WITH THESE IDIOTS AT ALL COSTS. If i could give minus stars i would. Terrible company. read more

I'm Only give a star because I had no choice !! These people are super rude !! I co-signed for someone otherwise I would Nvr do business with these rude uneducated people! Horrible customer service !!!! read more

Horrible customer service and they are trying to make me pay more money than what the contract states. They call and harass you and show no customer service. They are trying to charge me for not having insurance through them when i have my own insurance. read more

2nd review for this fucked up company called to weeks straight to Speak to the supervisor Gilbert Martinez that asshole is never in his office and left Countless messages they have the Worst customer service I have ever seen glad I'm finished with this company ! read more

Premier Auto Credit - Auto Loan Providers Near Me - Glendale, California

this place is a complete rip off. I've had a car loan with them for five years. I recently paid off the high interest loan they let me, and somehow there is an extra 5000 in fees that they put on my account do not finance through these people what they're doing is illegal and then have the audacity to call you and tell you that you still owe $5000 and when you make your last payment they add the fees so your last payment gets carried on and nothing goes to it stay away from this lienholder it is not good business I have filed a complaint through the Better Business Bureau what they're doing is illegal please stay away read more

Premier Auto credit the worst lien holder rude customer service and very unprofessional they need to have manners. I have never dealt with a company who literally cussed me out! DO NOT USE THIS LIEN HOLDER read more

Scam artist! They allow every possible way so that can get stuck without being able to make a payment. If you call their automated system, it starts to ramble off in other directions, and you won't be able to make a payment. The ladies working there most are extremely unprofessional, extreme bad attitudes! I called this morning this lady answered the phone after waiting for 20 minutes, she pretended she had to transfer me somewhere, but rudely enough she kept coming back on the line and placing me on hold over, and over, and over again. I was on hold for an hour. In the time that I've had to deal with any type company this by far one of the worst. read more

Premier Auto Credit - Auto Loan Providers Near Me - Glendale, California

I dont even know we're to begin with this company. They are the worlds most unpleasant, unprofessional financing company ever. They talk to you like you don't understand what they are saying. When clearly I understand but what are they going to do to help you in your hardship but just give you a harder time especially through this pandemic. Not one of there departments are on the same page with anything that includes payments, hardship, and customer service. I've called to talk to the supervisor multiple times and the response from customer service rep is that the manager is going to tell you the same thing I'm telling you. If that's the case than transfer me. All they do is bring more frustration out than actually trying to help you like a decent human being would. They do not take responsibility on their end with communication during the hardship process and put all the blame on the customer. I turned in everything needed for my hardship 5 days before my due date. And 27days later they want to call me to tell me my hardship was denied and my payment is now 27days past due. Why not contact me 5 or 7 days after submitting my hardship. read more

Very bad company, very bad customer service, they try to charge me extra, they don't respect people, really I don't advice u to use this company, this company need to have -0000000 stars read more

Unfortunately my niece has her car finance through PAC and I see nothing changed. She had reached out to them for a deferment and they told her they can't help because she didn't lose her job. She told them she had a financial setback because her car had gotten towed and she had to pay over $500 to get it out. She lives in the Bay Area and the cost of living is outrageous so any unexpected expense can really impact her whole month. Liliana Ruiz told her "well that's your fault for getting the car towed for not paying" ugh, judgmental much? Her car was towed because she forgot to put her parking pass on the mirror at her apartments when she parked. My niece is pregnant and exhausted and forgot. When she corrected Liliana her response was "well it's still your responsibility to put that parking pass up" what a bitch! These people are so rude still! Customers go to them for help to try to reach resolution and get help before they threaten with repossession, and they won't help! Even with sending receipts and proof it was a "well you're still employed so we don't care" situation. I wish this place went out of business. read more

They do not offer help, they will be fast on repo the car but when it comes to sending the letter information that you are no longer the owner of the car they will take for ever, they are rude and ripoffs read more

I absolutely love this company. They were willing to finance me when no one else would. I was just coming out of a really bad time of homelessness and my credit was shot. They gave me a chance and now they are the only company that I will finance a car with. I'm about to pay off my 2nd car with them and I am already looking for my next car to finance. The 1st question that I ask a car dealership when I am looking at a car, is if they finance their cars through Premier Auto Credit, if they don't, I go somewhere that does. The have amazing customer service...very friendly and knowledgeable. They are the finance company that you want to go through!! read more

To bad they don't have an option for no stars this place has the worst customer service and I do not recommend you getting an auto loan no matter how desperate or bad you need a vehicle ! You will regret working with these people and do any deals with them. If you want to know what it's like to sell you soul to the devil do business with these folks ..... they will give you the full experience even if you can't afford it. I've been on time with all my car payments for more then two years and asked for for a deferral on my payment this month since I'm having financial issues I was denied and thrown on hold my a rude work named ALMA ! Liliana Ruiz was also very dishonest and no help at all she made false promises and never came thru. WARNING WARNING WARNING WARNING!!!! Hope no one else goes thru what I'm going thru. read more

Thankfully Jackie answered my call she is definitely earrings her wings!! If you get a hold of customer service please request Jackie to help you further she is AWSOME!! Thank you again Jackie!! read more

Worst company ever!!! Currently still with them. During this pandemic it's been rough, but they could give two f$&:! Spoke to a representative today and she had the worst attitude ever, she kept interrupting and raising her voice as I was explaining that I was going through a financial hardship. Asked for a supervisor and she told me she was on a phone call with someone else that I would get a call back 2 hrs later no call!!! So disappointing, I want out ASAP!!! read more

Very bad I hate it they suck for months they had me send my proof of insurance which upset me why am I doing this every month and payment has been going up not telling me anything when asked why with no reason they just kept sending me a text to send it to them finally someone with some sense told me it's because of my deductible on my insurance is too high and now I have to change it smfh this company is BS they don't even deserve any stars whatsoever read more

Wow where do I start. Worst company I have ever worked with. No customer service experience. This company is just bad ... Stay away from them. My wife and I bought a car over a year ago thru a small time dealer close to our residence. Because unfortunately our credit isn't too great but we desperately needed a car for our daily livelihoods so we buy our Kia Optima at horrible rate but what the hell oh well we needed the car so we're paying our car for about a year with this company and everything is fine. They were very understanding on our situation. Then randomly out of nowhere I go to pay my car payment and they say oh we don't have your title anymore we sold your contract to another company. I come to find out they sold my contract to "Premier Auto Credit" which my wife was telling me a couple days prior telling me that some weird "telemarketer" kept calling her. Harassing her. So I finally put everything together and I call them and they told me that they picked up my car contract so now we have to deal with them. And it came at the worst time. I lost my job. And was financially struggling. So I knew I was going to be late and I let them know my situation. And they told me that I would lose my car and they would repo it because I would be on the "first payment default" whatever the hell that means. I don't understand how it would be the first payment default if I've been paying my car for the last year already. So after I spoke to like 4 "supervisors" we finally worked it out and no more then a week later in already getting calls. Saying when are you making your payment... At this point I'm really aggravated. I tell them my situation AGAIN. And they said again that I would fall into a "second payment default" and non stop threats saying that their going to repo my car. Long story short still to this day they keep calling me and texting me even when my payment isn't due yet. Desperate company that has nothing better to do then to keep calling you and texting you. read more

Premier Auto Credit - Non stop annoying texts from them. - Auto Loan Providers Near Me - Glendale, California

Bad Bad Bad Run From Your Life!!!! Everytime I call their company they never answer.... The people in there are crazy and not helpful.... I might be going in their office just to see who are the people that "work" here because they are definitely not W O R K I N G !!!!!!!!! Bad Bad costumer service -0 Stars For the people who want to know what is a LDW FEE it is a fee they charge if your truck has no insurance. read more

Don't finance your vehicle with this company, terrible costumer service..they hang up on you , you're warned

Omg where do I start. Avoid at all cost. Bad service. Rude, uneducated. I'm speechless never done buisness with people like them.

They are HEARTLESS during this pandemic they're still charging late fees and the only way to make 1 payment at the end of the contrails to send bank statements and a letter! I was hung up on by a rep who was short and acted as though this is not a WORLD PANDEMIC read more

My 2nd review of this pathetic rundown company. Account was opened 8 years ago and since then I have filed bankruptcy and had it discharged now going on 4 years, why are they now reporting I have a active open account. Are this animals really trying collect a debt on a legally discharged account to which they were included on. They secretly starting reporting again! I will be contacting my attorney in regards to this situation. One of the worst company's I have ever dealt with! read more

I have had an auto loan with this company for years on multiple cares they called me today saying I have an hour to make my payment or their repossessing my car. They have taking almost 400 a month from me not applying to my loan stealing from me and now that I'm having my payments reviewed by an accountant for amounts of money there saying I never payed in which I did there taking my car. This finance company is a joke. They call me a little girl refuse to allow me to speak to supervisors leave me on hold for long periods of time only to pick up and hang up. I am losing a car I have put thousands of dollars into because they are a slum lord ran company !! I wouldn't even give them no stars than a one!! read more

this is the worse finance company to deal with . they are so unprofessional. i'm late $60. and they already putting my car in repo status. every time i call and try to talk to them they have no customer service skills at all. they want to just start yelling at me and demanding money . i told them if they can help out with a deferment because im off work . because of the covid-19. and they said they can not help me out. i regret ever financing a vehicle from this company. This is the text I got from the repo guy . So I called them because we been trying all day to get ahold of them to pay the $60. And his reply was DONT CRY ME A RIVER !!! CALL THEM AND CRY THEM A RIVER . So unprofessional. read more

Premier Auto Credit - Auto Loan Providers Near Me - Glendale, California

Had the van for a year never had a 30 day late payment. Due l to covid 19 I lost my work and can't make a payment and asked for help. They said why call if I can't make a payment and now are calling relatives. Worst company ever. I hope they enjoy their over 10k loss they will incur on this. read more

The worst finance company I have ever dealt with. Over a late payment they start blowing up my phone and threatening to repossess. I can not wait to finish paying off this loan. They are the worst. read more

They are the worst! They are very unprofessional (with the exception of 2 ppl). They charge u extra fees, and if u have an issue with them, they pay u back with, non returned phone calls, or hang up on u when u call. I asked 3 times now for the link to be sent to my phone, so I can pay my car off, and of course I haven't received it, but I bet they will tack on another fee (interest) for non payment. I will be speaking with my Lawyer and the BBB. If anyone has an issue and want to join me on a Class action Lawsuit..... let me know, but whatever the case, I'm suing and I will make sure I spread the word about this company..... read more

WORST AUTO LENDER COMPANY EVER. I had called them last month because after 2 years of making every damn payment on time, I needed just one month deferred. I was in a violent, toxic domestic violence situation and needed to use all my resources to find a new place to live. The guy I spoke to told me I'd be fine, that there would be a $10 late fee applied the next month, but it was ok to cancel that months payment. NOW, these people are blowing up my phone threatening to send my account into collections. Rude lady told me that they only defer if you had to put a lot of money into your car at the time. Are you kidding me?! So my case wasn't acceptable enough?! She wouldn't let me speak to a supervisor, worst company right here. Going to file a claim with the BBB. Awful people. read more

REPORT THEM TO THE CONSUMER AUTO FINANCE BOARD!!!! I have spoken with 3 different people in the last week. I got my last statement and paid what I needed too after they tried to charge me an extra 1716.00 for a LDW fee. I checked my email and have proof they had already been emailed by me declarations for insurance and they still claimed they never had them. I only owed them 133.00 and next think I know they are telling me I have to pay 317.00 to get my title. I have reported them to the consumer auto finance board! If you have issues with them do the same!!! read more

If I could give this company zero stars I would. This company continues to be one of the worst companies I have ever had to deal with. The way they handle business is fradulet and I'm on the process of suing them right now as I am writing this review. They allocate your over payments to fees so you won't get any credit for overpaying on your loan. They decide if and when to take your payments so they can repossess your vehicle illegally. I have a video of the receptionist refusing to take my payment at one point for no reason. They will harass you, your family, friends and anyone they can connect you with. I have a threatening voice mail from a so called customer service agent that called on my job and shared my personal information to my co-worker. They are not customer service oriented at all and since professionals is not part of their language or communication you'll end up dealing with managers like Ben. Who are quick to tell you how to manage your own money, super disrespectful. These people are the worst! My vehicle has been paid as of 2018 and they refuse to give me my car tittle, they have affected my credit and lied of course about the amount they say I owe. The list goes on and on. Don't do business with these people. There are plenty of nice people willing to help you get into your next car. These people will sell you a dream and deliver your worst nightmare. read more

First of all on this Premier Auto Credit they have lousy customer service. This person named Marvin that help me. They supposed to help not not hang up the phone a couple times to the customer if you're asking questions you want answers so their service is lousy. They don't help you. So I do not recommend this Credit Company. So just giving you guys the heads up. read more

I will never finance with company again. This isn't even the company I financed with the company I was with sold my contract to them and I wish they didn't. I had my car payment date changed and the lady I spoke with told me don't pay my payment till my new date witch I want behind when I changed it just wanted a better date that worked with my life. So Today they give me a call because I 3 days late and tell me I been 27 day late with witch I never have and the car belongs to them I'm just basically renting it. So I need to pay them now but in my contract I have 10 days after my payment to be late. These people are rude they asked me why was I late I explained my father had passed and I had to pay for everything due to I'm the only child they got real personal asking why he died and why did I pay it and not them. TThat's when I drew the line I don't even know how these people are open please everyone don't ever finance with this company. read more

great customer service from rep william cordova, very helpful and respectful. He made a difference in resolving any issue and explaining any problems. auto premier credit is one of the better company to get car loans on my opinion. read more