Man let me tell yea how annoyed I am with myself. I somehow lost my apple air pod pros. I decided…read moreto purchase them again. So, I went online and noticed At&t was offering $25 off (online only). The issue was that I was going to have to wait 2 hours for in store pick up.. I decided to walk in and purchase, which I did. They did honor the $25 off. So that was dope! The process was relatively quick and the gentlemen helping me was great. The ONLY issue that I had was the manager or one of the head folk, cant recall, interrupted the employee who was trying to help me resolve my account issue. This happened several times. My guess is that he was trying to get me out the store so that they could help another customer who was waiting to make a purchase. Instead of continuing to assist me, I was handed a brochure and told to call customer service. Wasn't happy about that! I left with no resolve to my account. I will say the young man who helped me was great and really did his best! The leadership could use some work in service and making sure I leave happy. After all, you want me, as a customer to come back!

When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman…read morebrought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. Another salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned. I went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. The salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues.