My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

Had an awful experience with one of the managers at this store. The young man that first helped us…read morewas polite but when I had a problem and came back in, an older gentleman "helped" me. He refused to give me his name. Told me to have a "nice day" repeatedly (from the beginning he was not interested in assisting me). The manager (I believe) was one of the rudest, least helpful retail "professionals" I've ever met. He was condescending. Kept calling my spouse "boss". Would never return to this store. Went to Tuttle Crossing T-Mobile (Dublin) and had a great experience. Stay away from University District T-Mobile.

I don't know why the reviews of this location. The few times I have been in there, I thought the…read morecustomer service was great. I had a billing issue and a connection problem at separate times and each time, the staff: Chris, the manager Adam ? ( I forgot his name ) and another fella took their time and fixed both problems. I never felt rushed. I felt like they wanted to fix the problem for me. I always left there with my problem fixed. I found them to be knowledgeable and friendly. When I need a new phone, IPad or accessories, I will definitely go to them. They are a corporate store. I highly recommend them. I have zero complaints. They are a nice asset to the neighborhood.

Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

I recently dropped my iPhone 8, which left a black line across the top of the screen. Over the next…read more8 days, that line slowly bled down until I could no longer see about 75% of the screen. Eventually, the phone stopped working entirely. Since I rely on my phone to access my mobile hotspot for work, I needed it repaired quickly. I called several repair shops in the area but found most to be somewhat unprofessional or unclear about pricing and timelines. Just as I was about to visit one of my limited options, I came across Campus Repair. I called and spoke with someone who I now know is the owner. He was friendly, knowledgeable, and reassuring--plus his quote for a new screen install was both reasonable and fair. When I visited the shop in person, he was even more helpful. Within 30-45 minutes, my phone looked and functioned like new, and the final cost was exactly as quoted. I couldn't be more pleased with the service and professionalism. I highly recommend Campus Repair and plan to return to purchase AirPods.

OUTSTANDING SERVICE! I am beyond impressed! Polite, friendly…read moreand very patient. I called to discuss an issue with a custom built PC and 30 minutes after the phone call, Advanced Device Repair was on site and working on the fix. I will only contact Advanced Device Repair in the future. More than fair pricing! The absolute go-to for technical support.

GREAT Service! Daniel was able to bring my PS2 slim back to life by replacing the laser and drive…read moreassembly. He was very easy to communicate with and transparent about his experience with this device, and gave me a No Fix, No Fee guarantee. Glad to say it has read every single disc I've tried! Looking forward to enjoying my retro collection for a long time. Highly reccomended!!

Man let me tell yea how annoyed I am with myself. I somehow lost my apple air pod pros. I decided…read moreto purchase them again. So, I went online and noticed At&t was offering $25 off (online only). The issue was that I was going to have to wait 2 hours for in store pick up.. I decided to walk in and purchase, which I did. They did honor the $25 off. So that was dope! The process was relatively quick and the gentlemen helping me was great. The ONLY issue that I had was the manager or one of the head folk, cant recall, interrupted the employee who was trying to help me resolve my account issue. This happened several times. My guess is that he was trying to get me out the store so that they could help another customer who was waiting to make a purchase. Instead of continuing to assist me, I was handed a brochure and told to call customer service. Wasn't happy about that! I left with no resolve to my account. I will say the young man who helped me was great and really did his best! The leadership could use some work in service and making sure I leave happy. After all, you want me, as a customer to come back!

When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman…read morebrought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. Another salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned. I went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. The salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues.