This branch is big on the inside it gets busy. Usually whenever I come the parking lot is full. The…read moreparking can get hectic with a lot drivers not paying attention. The branch is always clean. Today it was quiet. I never have an issue with customer service.

very nice. Bank of America is very good. Because there is high efficiency inside. Professional…read more Patient staff. Many people do not know English. Or English is very poor. Unable to communicate. Thank you very much to them. The service of Bank of America is very good. Thank you very much for Ms. Pan's help. I will also work hard to improve my English.

Clean nice and secure. Quick service and friendly staff…read more The tellers are always quick to help

Five stars for finding my lost necklace, dropped apparently outside the branch on a Friday. Thanks…read moreStephanie for finding it. I was told she found it. One star because the following Monday, when I went to retrieve the necklace, it was missing and not in Lost and Found where it had been placed late Friday. Sometime between Friday and Monday, the necklace took a walk. Thank you Lucy for placing it in the Lost and Found and acknowledging me as the owner and telling me that the necklace had been found. They are to be commended. Brian Vien is the branch manager and offered to check security cameras, now three weeks later still waiting for a status report in writing and/or the return of the necklace. Alas. I usually love the prompt and friendly service at this very busy branch...I'm a longtime client more than 30 years. It's disappointing the security cameras could not help facilitate the return of my necklace. You would think the bank would like to investigate and know definitively what happened to a unique necklace that apparently grew legs. I had to escalate the matter to the regional bank manager, who was hard to find...it's not an easy matter to register a complaint or a compliment online... but being a former newspaper and TV news reporter helped. I hope the bank will take more proactive investigative steps to address a client's request and concerns. And perhaps setup a timeline protocol for the handling/returning of lost items.

Worst bank on the east coast, closed out lots of locations in nyc. Mobile deposit got rejected…read morewith no notifications, until I called the bank and found out it was because my endorse signature is different from the one that I signed when I opened the account 15 years ago! Zelle is also not a simple thing at all. Online banking sucks as well, always had system issues.

Great location and clean facility, convenient and easy to get to, great services and friendly…read morestaffing

Been coming here and been a customer for quite some time now. And the service are always on point…read moreand after being helped I always feel at ease every time. I totally recommend Brian Moc. He is very patient and very helpful and fixed my issue right away. Great overall!

My Hero... I have one more check needed resolved for a month…read morenow & Hector was only one been successful with effortless.... This guy safes my day. Been on phone including comings in with many branches & finally Hector able to achieved.

Quick and easy…read more People are nice and helpful Clean offices Appreciate all the guidance

The service at this place is poor, and the efficiency is very low. The staff members have a…read moreperfunctory attitude.

Those that have a business I recommend to stay away from this bank location because the new manager…read moreJesus closed the business client line.

Long time no helper only one person works in the counter. Waiting for 20 minutes. No one manages…read morethe line.

This place is located in Monterey Park at 201 N. Garfield Ave., Monterey Park, CA. 91754 phone is…read more 1.626.586.3536 This place has drive up tellers and ATM machines outside and inside. There is plenty of parking and you can enter or exit from two different streets. The staff is very friendly and professional, when you first walk in if you need help make sure you sign up on the clipboard and then have a seat in one of thee very comfortable chairs. There are several people working there and they speak different languages so if you were Chinese or another nationality they probably could help you. I don't live in the area, but I stopped in there and opened up a personal checking account. What I recently found out is if you were to use a app to send money overseas then you need a credit card linked to your account. My credit card for Citibank is for a business account and does not work, so I will be stopping in there to order up a new credit card that will be linked with my personal checking account. I want to have it setup so on the 26th of each month anything owed on the card will automatically be payed by my checking account funds. This way it would be impossible to ever be late on a payment plus I would never have any interest charges on my account. Later on I will opened up a business checking account. I highly recommend this bank to others.

THIS IS FOR CITI AS COMPANY. they promised to reverse a small payment by an account manager, that…read morewas on auto pay for my credit card. And prior to that they confirmed that I cancelled auto payment on time and no autopay would go through (which was blatant lie since it did). I called numerous times they just made excuses as to not being able to reverse it by an account manager no less. I don't have an issue if they didn't lie and also promised by an account manager to reverse auto pay. So the review is legit.

Chris is always being helpful, very friendly and professional. I highly recommend this branch…read morelocation.

this branch under the management of kris zhu should be investigated!…read more my family had a safe deposit box withholding over 15k of jewlery was stolen by the team she oversees. not only was her team of teller extremely defensive, she lacks professionalism in addressing any clients concerns. she has no direction and cannot properly work with clients. it has been over weeks and there is zero communication. do not bank with this branch or bank. they do not protect you, will only protect themselves. they have outdated security measures and outdated systems and contracts.

My sister recently had to come into BofA to do a few things for our mom. We were fortunate enough…read moreto meet with George. George helped us with various things in regards to our mom's accounts and understanding quite a few things. We met with George twice over two days. He was very helpful and full of information. Even weeks later upon calling George back, he remembered me and our situation. Once again, George was providing a helping hand and his knowledge. Thank you George! This BofA is very clean and well staffed. Everyone that we met was helpful. It's right off of Main St. Plenty of parking in the back of the bank. With numerous ATMs. I've come here countless times over the years, but rarely have had to set foot inside. Always make an appointment prior to arriving so not to have to sit and wait. Due to COVID, most places, including banks are not only short staffed, but so are the hours.

Beware if you are being helped by a young Asian woman teller name "K....a"…read more Please make sure she does your requests correctly & properly before finalizing it. I felt she deliberately spelled incorrectly what you've written clearly. I had bad experienced here but I really hope she will treat other loyal senior customers kindly & better.

Awesome staff and management. This location is well run by BM Anson. The spot feels welcoming and…read moreis spotlessly clean. I love the vibe and love visiting this location even it is not the closest one to my house.

Friendly staff and helpful! It's a small bank, no waiting lines. They were really patient to help…read moreyou setting up online banking account. Feel comfortable banking with them.