Review is mostly for the ATM's…read more Normally, if I had to choose, I wouldn't go to this one to withdraw cash or deposit checks at just based on how busy the roads are nearby and how crowded and fisted the parking lot close by can potentially get. However, it is quite convenient to go here when they close down the street for the Lunar New Year festival or other events where they heavily prefer cash only and I can walk over here and just grab some cash. Never had an issue here. Sometimes there's 1 or 2 people ahead of me and the trash cans are filled but it's usually on the weekends or at the evening or night time when the bank itself is already closed.

This branch is big on the inside it gets busy. Usually whenever I come the parking lot is full. The…read moreparking can get hectic with a lot drivers not paying attention. The branch is always clean. Today it was quiet. I never have an issue with customer service.

Clean nice and secure. Quick service and friendly staff…read more The tellers are always quick to help

Absolutely the worst banking experience I have ever had!…read more I waited for over an hour, only to be told that I didn't have an appointment. To make matters worse, I watched multiple people who arrived after me get helped without appointments while I continued to sit there waiting. The entire branch appears to be poorly managed and completely disorganized. After nearly an hour of waiting, the staff had the audacity to tell me that if I couldn't wait any longer, I could just go to another branch. That's not customer service. That's dismissing a customer after wasting a significant amount of their time. The most frustrating part? Once they finally decided to help me, the issue was resolved in less than two minutes. So I spent over an hour waiting for something that took virtually no time to handle. It wasn't until I became visibly upset that anyone seemed interested in helping. No customer should have to reach that point just to receive basic service. The branch manager seriously needs to provide customer service training for the staff and address whatever management issues are causing this level of incompetence and disregard for customers. Being told to go somewhere else after waiting nearly an hour, while others without appointments are helped ahead of you, is completely unacceptable. I would avoid this branch if at all possible. Worst service I've ever received at any bank. Chase 459 S Atlantic Blvd Monterey Park, CA 91754 United States

Service is good especially branch manger he explain and help a lot I will transfer my whole money…read moreto this bank

Worst bank on the east coast, closed out lots of locations in nyc. Mobile deposit got rejected…read morewith no notifications, until I called the bank and found out it was because my endorse signature is different from the one that I signed when I opened the account 15 years ago! Zelle is also not a simple thing at all. Online banking sucks as well, always had system issues.

This bank is large, clean and well organized. It's also well-staffed, which is not the way of my…read morelocal Chase branch. The parking lot is large but can get crowded. But really, no complaints. I was in and out in a few minutes.

Gotta say... I see why they only have 3 stars. Came here to…read moreget some change for a company I work for. It's only a couple hundreds. I've done this plenty of times here for the same reason. I let the teller know what I was here for and lets me know that I need my ID and an account # for the business.... I just need change and i've been here plenty of times to do this without those needed... Let's me know he can do only $100 but then i'll need to go over to his coworkers for the others because that's all they can do without the business account # I go over to the teller next to him and once again asks me for the info. And then the two tellers start gossiping and talking and in Chinese then start to chuckle a little bit. Very unprofessional and it doesn't help all their tellers are literally all college kids. They treated me as if I wasn't a customer because I didn't have the business account #. But they didn't know that i've been personally banking with Chase for over 5 years and having an excellent relationship with them. Terrible.

The review is ONLY for their drive thru ATM's…read more It's a large plaza, on a busy stretch of Atlantic Boulevard, so depending on what direction you come in from, it may be a tad difficult, but there's a traffic light there to guide you, so it's not too bad. I've never had to wait to deposit any last minute checks or withdraw any cash (comes in clutch when there's foreign acts only asking for cash only for cheki or merch at the maid cafe down the street), and it's largely felt safe and secure each time I've been there too.

BY FAR the worst Bank of America customer service ever !!! I count 8 employees and only 2 customers…read morewaiting and all 8'are just standing around doing absolutely nothing. Been here waiting for assistance close to an hour. No wonder why this place has horrible reviews .. this might be a reason to finally leave Bank of America

I rarely go inside the bank unless I am picking up foreign currency for vacation. This bank is…read moreconveniently located on a busy street. The ATMs are always working and it's in a safe zone to pick up cash.

Extremely disappointed with the service at this Bank of America branch. I came in as a walk-in and…read morewas initially told the wait would be about 30 minutes. After waiting, I was then told it would be another hour, and later the estimate increased to two hours. The constantly changing wait times were frustrating and showed a lack of respect for customers' time. If you don't have an appointment, be prepared to wait for 3-4 hours with no clear expectation of when you'll actually be helped. If you're looking for a bank that values your time and provides prompt, professional service, I would not recommend this branch. Based on my experience, I would think twice about keeping my money here if fast and reliable customer service is important to you.

This place is located in Monterey Park at 201 N. Garfield Ave., Monterey Park, CA. 91754 phone is…read more 1.626.586.3536 This place has drive up tellers and ATM machines outside and inside. There is plenty of parking and you can enter or exit from two different streets. The staff is very friendly and professional, when you first walk in if you need help make sure you sign up on the clipboard and then have a seat in one of thee very comfortable chairs. There are several people working there and they speak different languages so if you were Chinese or another nationality they probably could help you. I don't live in the area, but I stopped in there and opened up a personal checking account. What I recently found out is if you were to use a app to send money overseas then you need a credit card linked to your account. My credit card for Citibank is for a business account and does not work, so I will be stopping in there to order up a new credit card that will be linked with my personal checking account. I want to have it setup so on the 26th of each month anything owed on the card will automatically be payed by my checking account funds. This way it would be impossible to ever be late on a payment plus I would never have any interest charges on my account. Later on I will opened up a business checking account. I highly recommend this bank to others.

THIS IS FOR CITI AS COMPANY. they promised to reverse a small payment by an account manager, that…read morewas on auto pay for my credit card. And prior to that they confirmed that I cancelled auto payment on time and no autopay would go through (which was blatant lie since it did). I called numerous times they just made excuses as to not being able to reverse it by an account manager no less. I don't have an issue if they didn't lie and also promised by an account manager to reverse auto pay. So the review is legit.

Great service and friendly staff. Everyone was helpful, professional, and made banking easy…read more Sally Chan is very helpful and professional. Great service and highly recommended!

this branch under the management of kris zhu should be investigated!…read more my family had a safe deposit box withholding over 15k of jewlery was stolen by the team she oversees. not only was her team of teller extremely defensive, she lacks professionalism in addressing any clients concerns. she has no direction and cannot properly work with clients. it has been over weeks and there is zero communication. do not bank with this branch or bank. they do not protect you, will only protect themselves. they have outdated security measures and outdated systems and contracts.

Love that there are 3 ATM's outside. I am never here usually when they are open, just by virtue of…read moresomeone who is only in this area for dinner or maybe a stop by at Gallery Nucleus, so this makes it an easy stop and go for me if I have to withdraw any cash from the ATMs. Never a line, maybe they'll be another customer using an ATM, but that's it. Quick and fast. Can't say much about the services inside, but when I do need a quick ATM stop, this place has never failed me. Plenty of parking in the back where the ATM's are since there's a huge plaza and a parking garage. It does get busy in the parking lot though, by virtue of all of the businesses there.

Update to my previous 1 Star review Bank of America is a…read morecomplete failure as a financial institution. I made an appointment online to see Andy Gu a Merrill investment advisor, I arrived early for my appointment and was told that Andy Gu is no longer working here!! WTF??? But this is what killed me this branch has one Merrill representative but there's 2 people ahead of me. I was asked to come back at 1pm, when I had an appointment at 11am. Okay I'll come back, I arrived back at 12:35pm and Anne saw me right away, well this is a first. Anne helped me with my needs so I was satisfied with Merrill Edge.

Excellent service. Nice staff…read more Enough parking spaces. Love to be here. Best bank in town.

Awesome staff and management. This location is well run by BM Anson. The spot feels welcoming and…read moreis spotlessly clean. I love the vibe and love visiting this location even it is not the closest one to my house.