Also known as Preferred Emergency Towing & Recovery. Check out their reviews they've been ripping off people for over 5 years. Please take the time to go to this link, fill the form out and send it in. The Illinois Commerce Commission of Police has a name for these people and its, "shysters". They have been investigating them for years, so please take the time to complete the report. https://icc.illinois.gov/api/web-management/documents/downloads/public/mc/safety%20Relocator%20complaint%20form.pdf The report looks like my picture here. Do not use this company. They RIPPED OFF My Mom for $400 for a 9 Mile tow. We were quoted $125 plus $3 dollars a mile. When they arrived at my mom's house (mom is 81 years old) they hooked up the car on the flat bed and then, demanded $400. My mom told him that is not what my daughter said she was quoted. My mom told him to take her car off the tow. The driver refused. My mom felt stuck, I was on a plane on my way to Arizona and couldn't take her call or help her, so she handed the driver a credit car. He refused the card and told her she needed to get cash. My mom had to pay him cash. In addition the driver REFUSED to give her a receipt, so she can't even get reimbursed from her insurance company and when I try to call them they hang up on me. The probably do not give receipts because they are probably not reporting the income to the IRS. I will be reporting that possible issue as well! read more

Preferred Automotive - The image shows a printed form titled 'Illinois Commerce Commission Police Safety Towing Complaint Form.' It contains sections for complainant information, towing company details, and description of illegal practices. The form includes fields for name, address, contact information, towing company name, storage facility address, and vehicle details. It is designed for submitting complaints related to towing issues to the Illinois Commerce Commission Police. - Auto Repair Near Me - Markham, Illinois

Horrible shop! Run! I waited 2 weeks to have an AC compressor put in only to find out they never vacuumed purged system which caused AC failure damaging system I need another new one. Calling them was a run around passing the buck and noone would help me to redo their slop job. Extremely busy they do NOT value their customers or stand by their work. read more

This company is a complete scam, I was quoted 195$ to bring a semi across the road to a service shop. Upon completion my driver was hit with a 685$ tow bill. When I called to get an explanation the bi polar owner was screaming and cussing at me mind you we are on a recorded line. Also there was threats of impounding my truck etc. After I paid the tripled bill just to unhook my truck he called me back and acted totally normal stating that he apologizes for his "other dispatcher" but it was very clearly the same person. Either this guy is mentally unstable or on substances. Upon further review of this company seems this a very common issue with this company. I strongly urge people to stay away from this company. DO NOT HIRE THIS COMPANY PLEASE. read more

I took my car here after speaking to the wife. My car was overheating and the check engine, oil lights were on. Lucas said i needed an engine and that will solve my iissue.it did solve my overheating issue but now i have burning of oil in the exhaust after the used engine was put in by preferred. I told preferred immediately that my car was smoking out the tailpipe a lot of smoke blocks away. He told me to just drive it a bit which i did. I told him its still smoking blue smoke he said come by and we will put oil in it to calm the smoking which is burning oil through the exhaust. First they put the wrong oil in my car so now i was burning and smoking like crazy. I told lucas i wanted another engine or my money back he said no the engine is good and im blocking you which he did for several weeks. I paid him $4,100 for a used engine. Oil was leaking from the engine everywhere andbgettingbinto my turbos and he was not willingnto look at the car he just blocked me and ignored my calls and now im out of a car because it cannot pass emissions andbit buring oil so bad that the fumes is making me sick so i can no longer drive the car but i am sueing him for fraud and neglect. How you take my money andbgivebme an oil burning car in return i did not pay for that. He is rude and a crook. He did not even honor the warranty. read more

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My brakes were smoking when I was driving one day and I needed to get the issue fixed fast because I had school the next day so I came here. Usually I would go to Full Serv but they were fully booked. When I called they said they could fit me in for the day and immediately said they would transfer me to a towing service even though I said I didn't need it. I ended up just convincing them I could drive there since it's a literal 5 minute drive from my house. It took a while for them to start working on my car, I waited probably 7-9 hours in the waiting room. They said I needed new brakes but they ended up charging me around $400 for new struts and some brake cleaner on my rear wheels. Once I saw the price for just the struts I said no thanks I can get my brakes fixed somewhere else but it definitely felt like the lady was annoyed that I didn't want more service done on it. I definitely will never come back here again. read more

If I could give one star, I would. My parents are elderly and I try to get them to confer with me before conducting business, but they took their car here for repair without telling me first. THIS WAS A HORRIFIC EXPERIENCE. From August to October, they have taken their car back countless times due to faulty work. The company was not communicative, and everytime they returned the car, they had run all the gas out and claimed to have fixed the issue, but the car never ran properly. My parents paid close to $4k for the repair, and ultimately, had to take it elsewhere to get the car repaired properly. Now, we are looking to be reimbursed. The company won't communicate. We've sent a certified letter; they won't accept it. They have no email address, so I used their online portal to try to reach someone. As I read other reviews, I am so upset that my parents ever took their car to this place. I'm not sure how or why they are still in business. I will do everything in my power to hold them accountable. RUN FROM THIS PLACE!!!! read more

BEWARE!!!!!!!!!!!! They are the absolute worst. I paid 100.00 for check engine light, diagnosis on Aug 2, 2024, that they said would be put toward the total charge. 2 weeks later they told me they had to order a part and I needed to pay an additional 200.00, so they could purchase the part. In the mean time I had been waiting for them to contact me which they never did. After 10 days and me calling they told me to bring the car in for the installation, on 8/24/2024. When I got there there was no one there from the business, the mechanics did not know what I was referring to and the owners or business representatives were not there. I called the number that is listed on the website (708) 566-4098 as well as 312 286 7074 the number on the receipt. I called, both numbers, many many times and I got no answer and then a recorded message. That was all day Sat. Today is Monday 8/26/2024 and when I called someone told me the owners would be in and to call back, now no one will answer the telephone. I think they fit the complete description of CROOKS definitely with a capitol C. Thank goodness I paid with a credit card and stand a good chance of having my money returned, but the time they wasted, is just that, wasted. Genifer is a liar and so is her husband Luke Dalton, they certainly lied to me, I think they will lie to anybody. Jerk robbers. read more

On May 22, 2023 my 2014 Ford Focus overheated on I-57 N bound. So I call Preferred automotive, they sent a tow truck to bring me into their repair shop. Long story short. They over charge for parts. And then lied to my face about it. They charged me over a hundred dollars for a part you can buy anywhere for $30 to $40 bucks. And then charged me extra for the gasket. When the part comes with a gasket. Please see photo of receipt. They take advantage of drivers or their customers misfortune. DO NOT TRUST THEM. read more

Preferred Automotive - Repair bill receipt - Auto Repair Near Me - Markham, Illinois

I have a 2014 Buick Encore, I originally brought my car to them for a catalytic convertor to be fixed in order for my check engine light to be turned off I picked up the car 8/30/2024. After the repair the light came back on a couple days later, I was told to drive it more because sometimes it takes a minute for it to turn off. 2 weeks after getting it, taking it back and forth to them to reset the codes due to them not having the proper equipment and lack of communication on both ends, they finally tell me that the O2 sensor needs replacing and my car has two. After getting A second opinion from another mechanic I realized They replaced the wrong sensor out of the 2 and my car had started jerking since they replaced the sensor mid-to late September. In the midst of everything the engine light is still was coming on. I've been dealing with this problem for almost 3 months I've been getting the run around and after seeing these reviews I'm concerned about if they actually fixed it or not read more

I found this service place through the app. Initially, I was glad to have located someone to fix the issue with the car. Well began the long line of "fix this... now there's a new issue". My car unfortunately is not running due to yet another issue. Update: The issue with my car is that the alternator isn't wiry. Because I had to keep bringing my car back to Preferred Automotive, I decided to go another shop. I received a call stating that when the second repair was made (a valve cover was replaced) , oil ran into the alternator. This caused it short out. read more

Had a railroad spike in my tire and Luke was amazing! He was quick , professional, efficient on a Sunday evening! I really appreciate him being able to take care.of it after regular business hours! read more

worst place ever to take your car, management sucks bad. You will get ripped off! Took my car there and the manager told me my vehicle had all kinds of stuff wrong with it when it clearly didn't! All I wanted was a quick oil change and it took forever! read more

Please please please don't go here!!!!! They "fixed" my car and charged me $1200, just to turn around and tell me 2 days later that I need a new motor. They purposely charged me for a big job knowing that the motor was going out. Then tried to charge me $7000 to replace the motor. I took my car to another shop for a second opinion for them to tell me they never fixed the first problem. I strongly feel they take advantage of women and use they're women employees to make you feel comfortable enough to trust them. They're all snakes, the lady at the desk is the mechanics wife!! Don't trust them. read more

I'm begging you please, don't do business with this fraudsters. they will reap you off anyway possible. took them 2 hours to get to me after lieing and I still got reap off, what is a sub fuel charge? read more

If I could give this establishment a negative review then I would! After paying $700 dollars and asking for more work to be done on my car, the mechanics there just left my car outside for 4 days which caused it not to start when trying to pick up my car! The OWNER and mechanic MIKE was very rude before picking it up, I've also witnessed another encounter with them and a person who they also were unprofessional with! Please DO NOT bring your vehicles to them! read more

This company claimed that my vehicle' s computer was malfunction and not allowing the parts they put in my vehicle to work properly. They stated it needed to be towed to the dealership and they were attaching the codes. They towed my vehicle to the dealership and we discovered they lied . There wasn't anything wrong with my car's computer. Once the service department replaced the fuel injectors that they claimed they replaced my vehicle was working. Please don't go to these people they are liars, and will only cause more harm to your vehicle and charge you for it. I would give them a negative 5 stars if I could. Do not waste your time or money with these people. Do your homework and research this company for yourself. It was a referral and I made the mistake and didn't do my homework, and paid dearly for it. read more

Charged me for repairs they didn't do. Had to have car towed from their shop to dealership. Dealer said the repairs they charged me for were not completed. Luke (owner or manager) refuses to refund. First stop Attorney General, then court. Mike and Luke are unprofessional. read more

This repair shop is terrible they had my vehicle for four weeks and did not repair it I didn't receive any phone calls I had to go and retrieve my vehicle myself please do not take your vehicle to this repair shop read more

PLEASE PLEASE save yourself time head aches and money.t Called to have my car serviced was told to bring it in next morning.Called at 9am told to bring it in at 10 am drove there.The young lady Amber tells me to bring it back tomorrow.WOW Really??? So I call a few hours later to make sure tomorrow.Is a definite told by Amber we're on lunch I will call you right back that was 3 hours ago.Well after read reviews and seeing the 1 star rating I see now.Thank God I dodged a bullet.Thanks Amber for saving me some money. read more

My car has been there for 4weeks at first they said it was the fuel pump(got that fixed)then they said it was the alternator (got that fixed) my car is still not starting, everyday they say their checking it out..... they don't return phone calls or follow up with you about your vehicle read more

Quoted $75 to jumpstart a battery. That was high enough as I've never spent more than about 60 bucks, but whatever I had to get going. I was told it would be a 45 minute wait time. The guy shows up in about an hour and 10 minutes. He jump-starts my car...no problem. I give him my card for payment and he tells me that I should be receiving a receipt on my cell phone shortly, and if not to call to get the receipt resent. The receipt never came in my texts, so I called to ask for receipt to be resent via text. The young woman who answered the phone informs me that a receipt will not be available until the next day. I've never experienced receiving a receipt the next day on an electronic transaction. Since that sounded not right I called my financial institution and lo and behold, discovered that I was charged $100. I called them back to discuss the fraudulent charge and was hung up on by the young woman who answered the phone. So of course I had my financial institution dispute the charge. If you use them do not give them your card; use cash. Shady. Now off to file a grievance with the BBB. read more

Broke down on the highway. Horrible service. They picked up our car and only a couple blocks from the destination did they tell us that they only do cash. Then they stopped at the gas station and said we can't get our car back without paying them cash. THEY OVER CHARGED US. When we called to confront them. They finally agreed to give us some money back. THAT NEVER HAPPENED. I called, texted and just kept getting the run around. Now they won't even answer me back or they hang up! It's a joke how they run the company. Don't use them. Rates are outrageous and if you are flustered they will add on money/miles that you don't owe. Hope this helps anyone in a jam. read more