My aluminum wheel was scuffed in 3 places. My wheel was repaired. It's perfect now. Be patient with…read morethe repair. There was some delay in getting the wheel back. However, they did a great job.

My car battery died close to midnight about 5 miles from home. After an hour of calling different…read morecompanies I called here and was initially told 90 mins before someone was available, I said I would call back if I could not find someone sooner. They called me back within 15 mins and had someone to me in 20 mins Hector was so nice, friendly, and made me feel comfortable. I'd definitely recommend their service.

From the owner: We have been #1 in Connecticut for over 3 years running. Timely, professional, and priced right…read more We understand that being in need of our emergency services is important to you. No job to big or small

My issue is with staff attention and attitude. I arrived for…read morean oil change. I'm a bit particular about oil filters so I brought my own. When a staff member finally came out, I asked if I'd get a reduced price for doing so. The very young man did not know, nor did he know how to operate the computer to get my information. He went in the back to speak to the manager about the oil filter. Another staff member came out and took my information and then went to start the oil change. I had requested the full synthetic oil change listed at $79.99. That seemed a bit high but this place is convenient for me. When the oil change was completed, I was told the total came to $95.07. When I asked about bringing my own oil filter and a reduced cost, they went to get the manager. The manager informed me the oil filter they include with the oil change is "free" and therefore I would receive no discount for bringing my own. She seemed a bit bothered that she had to explain this to me. I found this response and attitude unacceptable. I own three cars and now they have lost the maintenance and car wash business for all three. After leaving I looked at the $95.07 receipt and saw a $6.40 charge for "parts." What parts do you use in an oil change besides a filter? One last note - when I stopped across the street at an unrelated business, I related my unhappy experience at Squeaky Clean. The cashier said "Oh yeah, they're terrible." The customer behind me also said, "Yeah, I stopped going there over a year ago." There are plenty of places to get an oil change - I recommend you try one of them instead.

Stopped in for an oil change a few weeks ago during my lunch break during the week…read more You pull around to the back where someone will come out to greet you and take your car. When you go inside, the place is nice and accommodating to wait in. Snacks available for purchase if you want and a large selection of car air fresheners. Annoyance: There isn't a dedicated counter person. This is the second time that I've come here for service and have had to wait for someone to come in from wiping down or vacuuming a vehicle to see what I needed (which was to promptly pay and get out of there before my lunch was over). You kind of feel like you need to flag someone down....all the time. Otherwise, chances are that I would have given 5 stars.

Branford location is the best! Great, dependable service. I had to return a week after service to…read moreget some paperwork for a rebate and the gentleman working helped me effortlessly. Thank you! -Loyal Customer

Everything, the service was excellent. Went on a Saturday morning and it was finished in no time at…read moreall. Customer service was top notch also.

We've been going to Torello for several years. They're awesome. They stick to their estimates,…read morecommunicate well and are nice! These days, businesses that treat their customers well can be hard to find. Torello stands out when it comes to customer service.

Owned and run by Joanna who knows her stuff! So far three of my family members have bought tires or…read morehad their oil changed there. The place is clean and organized and the owner and staff are pleasant. Definitely will return when my car needs more services.

You cannot ask for a nicer crew to help a lady in distress. I am totally in awe of the…read moreconsideration and care that was given me, multiple times. I wish there were more stars to give. I will never go any other place. Thanks to Dave and the entire team, outstanding.

Nicest people ever! Had flat tire late afternoon on Friday driving from RI to NY. They didn't…read morehave size I needed but put donut on, took old tire off rim, told me exactly what I needed and told me where to go. Wouldn't take any $. There are good, honest, competent people in this world and some of them work at United Tire. Highly recommend! Thank you!

Hands down the worst shop I've ever dealt with. I went in to get ONE tire sensor replaced and they…read morekept my car for 8 hrs. When I finally got it back, not only did the new sensor not work, but all four sensors were not responding, my rim was damaged, and the tire they worked on had a slice in the sidewall. When I called them out, they immediately tried to flip it on me, saying I "must've hit a curb." On top of that, there was grease around the cut and the tech even admitted they patched the sidewall--which is ILLEGAL and flat-out dangerous. No legit shop would ever do that unless they were trying to cover up their own mistake. Their response? "We'll call our rim guy." Well the rim guy said it wasn't repairable, and instead of owning up, they told me they weren't replacing a thing. So now I'm stuck dropping $700 on a new rim and tire that they refuse to take responsibility for. The owner Tony was rude, arrogant, and tried to bully me into thinking they "did me a favor" by patching the sidewall. A favor?? If I didn't know better about cars I could have been put in a dangerous situation. This place is a joke. Dishonest, careless, and dangerous. Don't trust them with your car. Ever.

If you need a simple service go somewhere else..been there 6 times for a small issue owner just…read morewalked away..still the same issue ..made up many excuses..zero stars

Trust me! Take my advice and ignore all other places. This is the place to go for all your car…read moreneeds especially if you have a european car, whether it's mercedes, audi, Vw, BMW, mini, Saab etc. Tom is great and very knowledgeable when it comes to these cars and also a very charismatic individual. My wife's car, 2006 VW Jetta TDI was having an issue with the car going into limp mode at random times especially on the highways. It was beyond frustrating because the check engine light would go on with a generic code which made it hard to pin-point the exact cause of the issue. Tom took my car in and drove it for couple of days to troubleshoot the problem, and he did find the problem. It was a broken waste gate actuator that'd fail to open intermittently especially when the engine was under heavy load. After replacing the actuator the problem went away.. thanks to Tom. Here's the deal, I took the car to several mechanics prior to Euro Specialists, and none of them could figure out the problem. They all charged me diagnostic fees along with other things that they thought was causing the limp mode. Thanks European Specialists, I'll be sure to bring all my cars here for repairs and services.

Outstanding customer service. Always quick and reliable. 10/10 stars. Tom is one of the best…read moremechanics around. Doesn't sell you other things just gets to the point and tell ya what you need. Sean is also the best in the front. If you need work done I would highly recommend this place.

The most Honest and straight forward Audi BMW shop in CT. I've used several others in my past life…read morebut these guys stand out the most. I worked in CT from 2016 and from 2018 to 2021 I lived in Hartford County, and I wouldn't take my car anywhere else. True gearheads work here that are all very knowledgeable with European cars inside and out. They can be slightly more expensive than others but I think it's worth it. My 2013 Audi A4 has always been serviced by these guys, with a couple of exceptions where I serviced at European specialists that's also im Branford CT, but if I were to compare the two, these guys are way more knowledgeable. Also a plus; these guys strictly use Motul oils for their regular service, which is awesome because that's the best oil there is...yes yes I'm biased. Overall Excelerate is an A++ shop.

Inquired about a coilover install on by 2025 GLI. The job was coilovers, strut bar install and toe…read morearms and upper control arms for the alignment adjustment. Quote i received didn't seem to have an alignment included and was $2300. The coilovers have camber plates and I have new mounts. I can understand if you are expensive. That's your perogative but this is robbery!!!! Install & Adjust BC BR Series Coilover Kit (Customer Supplied) $1,748.00 Install Rear Camber Arms & Rear Toe Arms (Customer Supplied) **Only Accurate If Done w. Above Job** $508.57 Install Front Strut Brace (Customer Supplied) **Only Accurate If Done w. Above Job** $52.97

I have a solid BMW guy where I live in NY but commuting to New Haven now makes that situation…read morenearly impossible so I faced the music that finding someone here made much more sense. Alas, I embarked on a deep dive into researching BMW experts in the area. Though I was skeptical of going to a mechanic who is also a dealer for reasons one may conjure on their own, Carhavn had the strongest reviews by far and seemingly very transparent practices. The first time I dropped of my beautiful 325xi wagon, I started off by proactively pontificating that I would never sell it, so not even to bother trying to sell me into something newer or attempt to buy my low mileage, sea-foam green beauty off of me. Ramiro is a funny, kind, straightforward and very thoughtful guy who I could tell immediately upon meeting that he could handle not only me (um, handful) but my many questions and the needs of my older car. He approaches consultation with excellent transparency and communication. Even more importantly, for a woman by herself in a new mechanic's shop, I never once felt mansplained to (ladies, you will know that this is very important). Ramiro listens and clearly joys in educating people about their cars and how to have a lasting relationship with them. He is the owner and from what I can tell, does not do the actual repairs, and on one occasion where I called to say "hey this thing has suddenly stopped working" he went and asked his guys, came right back and said "try doing this" and viola, the problem fixed itself without me having to bring it in (or pay anything). That's major. When I first read the Yelp reviews, I thought that getting photos of the parts and job while work was being done sounded maybe like a bit of overkill, but I'm just a born skeptic... I will tell you that to be on the receiving end of that kind of service has been remarkably comforting, which was unexpected. Especially for my partner who is 80 miles away and usually very involved in the maintenance of our vehicles. I love my car and as driving is such a part of my daily life and I want to keep her healthy, strong on the road for years to come; I definitely have an ally in Ramiro. Lastly, the one time I really got stuck, on the 6th floor of my parking garage two Friday evenings ago, I reached out to Ramiro (to whine, and) to tell him I'd be having the car towed in. He not only responded to me, but called my phone, after hours, to ask about what was happening, to learn what the AAA battery assessment report said, and offered that it sounded fuel related rather than battery, alternator, starter, etc. He checked back with me through the evening as he knew I was by myself, and offered to help how he could... ABOVE AND BEYOND, people. And, it did indeed turn out to be the fuel pump. I'm sure Ramiro didn't want to be doing that on a Friday evening (and maybe I shouldn't be telling others that he did, ha), but this cemented that I was clearly dealing with a business who cares genuinely not only about my satisfaction as a customer, but for my wellbeing as a human person. After having my car serviced by Carhavn on now three occasions (two preventative maintenance jobs, plus the fuel pump), I will attest 100% that Ramiro is an honest business owner with great integrity and a deep, genuine love for European cars and building trust with his clientele. His wife is amazing and I love seeing her warm smile when I come in, too. They can certainly be trusted to do an excellent job with your car; using the best parts they can get their hands on, giving an accurate estimate on cost always (and even a Yale employee discount! Thanks!), delivering within the timeframe promised and they even have a loaner vehicle for pre-planned, all day jobs. Don't even think twice about bringing your car to this business.

He doesn't care about the quality of the cars or how he treats people -- it's all about making a…read morequick buck. He'll throw together a car using old or used parts just to sell it off and make a profit. Don't trust him or the way he does business. It's all about appearances, not honesty or quality.