All out plumbing worked with the person who flipped and sold us our house. During inspection there…read morewas a bathroom leak, one of the guys from all out came out and did no investigating told us they have "no idea" why this was happening and its probably nothing! Of course, we close on the house and it happens again, but since it was after closing they could make their dollar off of us and spare their partner, so now they actually do due diligence to find the cause this time which they knew all along. Our sewer line was old and rotted, and this would affect every sink/toilet/shower in our house if not fixed. They assured us insurance will cover this and gave us a $6000 estimate. Insurance denied the claim because this was caught during inspection and they did nothing at that time despite knowing something big was wrong. As a first time home buyer I feel taken advantage of. They do not have their clients best interest in mind and only looking to make a buck of of you. Jason came off as trusting and relatable but we can see now that was a facade.

We have used this company more than once and have nothing but positive things to say. They are…read moreextremely responsive, even on weekends, and do their absolute best to take care of your needs as soon as possible. That said, they are also extremely friendly, efficient, and do great work. They do a great job and do it right the first time. Pricing is very fair, and their quality is worth every penny. Nice to know we have found our go-to plumbing service!

these guys are not reliable. I had an appointment last Friday 6/26/26 and they stood me up. no call…read morenothing. business must be booming

This place is awful. Charged $620 to complete a drain cleaning service only to have it reoccur a…read moreweek later. the owner was called multiple times and he refused to return to resolve the issue. He claimed there was vegetation in the drain but. Had nothing to support his claim. My friend had to take matters into his own hands and rent a drain cleaner from home depot only to find there was normal waste block and no vegetation. This company is a fraud and would not trust them installing a garden hose.

**2nd and FINAL update (Jan 2025): We received a full refund check from Dr. Leaks on January 20,…read more2026. I've added one star to reflect that the company ultimately took responsibility and resolved the issue. That said, it required a significant amount of effort and persistence to reach this outcome. **UPDATE to Hanlon's comment below (Sept 2025): Hanlon's comment is completely inaccurate. Dr. Leaks did not provide "multiple leak detection visits at no cost." I have invoices that clearly prove otherwise. The only complimentary service was the initial 2-hour visit, which I already mentioned in my original review. No true repairs have been completed--the leak has persisted since April, and we are still waiting on a report. Despite multiple follow-ups on our part, Dr. Leaks continues to repeat the same excuse: that our issue is "complex" due to the green roof and that they are "still working" on the report from the June 17th visit. At this stage, their repeated delays and lack of resolution are unacceptable. Dr. Leaks should reimburse us for the costs incurred and allow us to move forward with a qualified professional who can actually resolve the leak. ____________________________________________________________ Original review below: We've had a long and incredibly frustrating experience with Dr. Leaks. Our first interaction with them was back in September 2023 when they repaired a leak in our bedroom ceiling. Unfortunately, by April 2025, the same area began leaking again. We contacted them, and to their credit, they offered 2 hours of free leak detection and determined the source was not related to the original repair. However, after two leak detections and $3,237 spent, we are still without a report from the second visit (which took place on June 17th) and no clear solution to the ongoing leak. Even more concerning, we discovered upon returning from vacation that the leak was still active--despite them claiming to have completed a second repair. Thankfully, we haven't begun the cosmetic ceiling repair yet, but the fact that there has been a gaping hole in our son's bedroom ceiling for months, with no resolution and no urgency from the company, is unacceptable. We've repeatedly followed up via email (specifically to Hanlon and Josh), asking for a basic update or an estimated timeline, but all we've been told is to wait for a report and response from the owner, Mr. Alex Keating. To date, we've received no ETA, no report, and no reassurance. This has put us in a horrible position--waiting indefinitely with a still-leaking ceiling and the growing risk of mold, which is especially troubling in a child's bedroom. And yet we're made to feel like we're stuck: switching to another vendor means starting from scratch, but staying with Dr. Leaks means being left in limbo with poor communication. We truly hope to be able to update this review if things are ever resolved. But right now, others should be aware of the lack of accountability, the poor communication, and the stress this company has caused our family.

After living with a recurring winter leak in our bathroom for five years (and learning it had been…read morehappening for years before we bought the place), we finally decided to bring in Dr. Leaks -- and I only wish we had done it sooner. Every winter the leak would return. We assumed it was a building issue, but the building manager would send contractors who focused on quick fixes within their own specialty (we saw plenty of masons doing lots of caulking). Nothing ever truly solved the problem. At the recommendation of a friend, we hired Dr. Leaks to get to the root cause. From the first call, their communication was excellent. Greg clearly explained the diagnostic process and what to expect, and we were scheduled about three weeks out. The investigation itself was incredibly thorough. The team accessed units above us, took detailed measurements and photographs, and ultimately opened our drywall ceiling. They discovered a three-inch cast iron pipe that had separated from its coupling -- the real source of the leak. While they couldn't determine exactly where the pipe terminated, they provided a detailed, professional report clearly documenting the issue and confirming it was not our responsibility. We brought the report to our building association, and they arranged for the repair by another contractor and covered the full cost -- including the investigation. What stood out most was the professionalism and respect. Greg was always available to hop on a call and walk me through questions or concerns. The investigators were smart, thorough, and respectful. As someone who understands building systems, I deeply appreciated that they treated me as a knowledgeable partner in the process -- unlike many contractors we'd dealt with previously. In a matter of weeks, Dr. Leaks accomplished what nearly a decade of piecemeal efforts had failed to resolve. Yes, this type of investigation is an investment -- but it was absolutely worth it to have someone truly listen, do the real diagnostic work, and finally bring the issue to resolution. Highly recommend.

When there's issues with water in the house or water in your business most of us panic. We really…read moredon't know who to call or who to trust. I first discovered this honest, hardworking, and professional plumbing service when our church had an issue that several plumbers either didn't want to take care of or wanted to charge the church in arm and a leg for. I fully understand that in plumbing there are elbows to be had but we were not about to give up our arms and our legs. The pastor of another church said Hempsey was the plumbing contractor to use for home or for business and that he trusted them completely That word trust really matters! Honesty really matters! The ability to take on difficult plumbing tasks or the simplest most minor issue that an elderly individual or disabled person might need help with matter. This weekend a problem arose with plumbing and I knew who I had to call. The call went out to Hempsey and I couldn't be happier. Hot water is back, the bath water is comfortable, and it was all done for reasonable price within the anticipated time frame. Absolutely five stars!! They treat you like family and they had total respect for the church when the church needed the work done.

Our basement toilet backed up on Christmas Day. We had Roto Rooter come out and they snaked it and…read morecleared up it for us. We needed the entire main pipe from our house to the curb replaced. Roto wanted 10k. We wanted to price check and my husband called Hempsey's. We received an immediate call back and a quote for around $7-8 k so we nabbed it. All in all the guys were wonderfully kind and friendly. It was done all in a day on NYE.. We wound up having to replace a water pipe too so that was added to our estimate as agreed. They were courteous, efficient, knowledgeable and local.. I will highly recommend them to anyone I hear has plumbing issues.

Really happy I chose GenServ. We had a good deal of work to do (everything from removing cast iron…read moreto repairing a small leak) and they did great work. They are SUPER responsive to requests (texting etc) and I felt like I was in good hands. They also were very careful in our home (including putting on slippers to not track dirt around) and great with my kids, etc., who asked a lot of questions. They had a competitive estimate with another company I had come out, but were a little bit more. But I'm really glad I paid a bit extra because I think I got better service/work and was totally worth it.

A few weeks ago we were dealing with a family emergency when our kitchen sink broke, and we reached…read moreout to John Neil for assistance. Even though the underlying issue wasn't necessarily a plumbing issue they came out promptly, were determined to address the underlying cause, and were extremely courteous and professional in doing so. Since then we've had no recurring issues, but should we have any plumbing issues at our house in the future, they will undoubtedly be who we turn to. Thanks again!

John Neill plumbing offers the best plumbing experience I have had. Honest and excellent work…read more Highly recommend.

haven't used a plumber for ages. got name from a friend. they were great. had a leak in the sink…read more wasn't what I thought it was. Matt diagnosed the problem quickly, explained everything, gave an option, quickly fixed the problem. cleaned up. came within the window given. the price was very fair IMO. They fit me in the next day. was totally thrilled with the whole procedure. looks and works great

I don't know where to start. The guy who arrived was clueless. He then proceeded to break a water…read morepipe and had to repair that first before he could figure out what was wrong. After he fixed the pipe HE broke, I could tell he was clueless and asked him to leave.

"A hidden Gem, Top notch workers. Fixed the problem quickly and professionally. Reasonably priced…read more Highly recommend this company... Anthony and Steven came to save the day they got here on time ready to work, I had backed up waste coming into my tub, they didn't care about a messy job. They fixed the issue and cleaned up in less than 1hr. Once again, Economy came to save the day! I can't forget about the Receptionist April she is awesome, I she kept me calm and had them out the next day. I already recommended this company to all my friends and family if you want a honest, hardworking company and tired of shopping around give Economy a ring and let them clear your drain. :D

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.