I wish I could leave a review talking about the quality of work that Imperial Home Remodeling does, but unfortunately I cannot. I had scheduled an appointment for Giovanni to come by my house and give me an estimate for siding repairs last Monday, and the office staff was pleasant and excellent to work with. My appointment was for 3pm, but when I hadn't heard anything at 3:30, I called the office. I was told Giovanni was stuck in traffic on his way from a previous appointment, and he would hopefully be there soon. I received a call back from Giovanni directly just before 5pm, explaining that he was still stuck in traffic, but that he expected to be here around 6 or 6:30, and would call me when he was 30 minutes out. At 7, after hearing nothing, I tried to call him back, but got no answer. I called the office at that point, but they had closed at 7, so I just missed the chance to get someone there. I called Giovanni back at 7:30 and at 8, but got no answer and finally sent a text to ask if he still planned to come that day. It's now 2.5 days later and I have yet to hear from Giovanni in any way after that 5pm call saying he'd be here at 6-6:30. I have talked to the office several times since, who said I would receive a call, which I have never received. Long story short, I can't speak for the actual quality of work, because I was instead ghosted when I took time off from work in good faith for an estimate, but instead sat around waiting for 5 hours and have received no communication in any way from the company in the 2.5 days since the no-show. read more

They over promise and under deliver. Had three / four different crews. Nobody will finish the job. Contracted for replacement windows and siding in May and it is now October and just waiting for the final details to be completed. read more

Please think twice when choosing this company. I was online looking for window companies and asked that I NOT be contacted because I wasn't sure of a date for a consult, and they were the first and ONLY company's that called, while I was still shopping online. Frank was so aggressive, he set up appointments and informed me via text after the fact. I got a text from him one day saying, "I have a guy who will be there today at 12." Maybe he should have checked with me first. I got up and had 9 missed calls (NINE), then the text. I told him previously, the week prior, that my husband and I preferred to be together for any appointments and he still set up two appointments!! He completely blew me off when I spoke of my husband's schedule. Like I said, he went right ahead and scheduled anyway! I had also informed him that I had fractured my pelvis and hip joint and had Specialist's appointment and PT and he said, "Well how long will that take?" He was so insistent. Instead of saying, "Well take care of yourself and get back to us when you can," he said, "It shouldn't take too long for your appointment right? I have a guy right outside of town." To be frank, I did not care for him and his insistence at all. HE WAS WAY TOO DEMANDING. I did call the receptionist (who was very pleasant) that I did not want anyone to come to my home because one, my husband is not available and I'm not available. So "his guy" that he had "right outside of town" came while I'm at my doctor's appointment and left and msg which said, "I'm the boss at from Imperial Remodeling. We drove over an hour to see you..." I called him back and said, "One, I did NOT schedule an appt. Two, I don't care for the aggressive attitude and constant calls and three, your guy Frank said you were right outside of town, not an hour. I tried calling you before at this number, but there was no answer. I do not want to do business with you at this point." This is my family home and we've had a great many remodeling jobs inside and out done. I have never encountered this type of complete and total disregard for the customer and the customer's wishes. Who sets up appointments and then lets the customer know??? I was absolutely disgusted. read more

I contracted Imperial Home Remodeling, LLC on April 4, 2016 to remove my existing flat roof on my mobile home and replace it with a new one. Giovanni Esposito (President/Owner) inspected the roof and guaranteed that his company can handle this type of work. He signed a binding contract and guaranteed the work will get done within 1-2 weeks. I made a down deposit payment of 1K. On April 14, 2016, I contacted their office to check on the status of the roof. They informed that because of the rainy days we had the week prior they were behind on scheduled but would have the team come out the next day (April 15, 2016). On Friday morning I was informed that his roofer was sick and would not make it. This was very surprising as I was told by Mr. Esposito that he had four teams that specializes in roofing and would get the job done by the deadline. I spoke to Edward (Imperial Project Manager) who informed me that the roofer would be there the next day (Saturday, April 16, 2016). Unfortunately, Saturday was a no show no call. I tried calling Ed on his cell, no answer. I called his company, no answer. I called on Monday and was promised a roof on Tuesday. Today is Thursday, April 21, 2016 I've met with a group of roofers outside of my property. The lead roofer informed me that he can't have his men work on this roof because of the structure of my mobile home. He called Ed (Imperial Project Manager) over who then informed me that he can't do what was promised but proposes different solutions that he can't guarantee can get done but will do some research. Please do not hire this company for your roofing needs. Hire an actual roofing company as I believe this company subcontracts their roofing needs. If you need work done and decide to go with this company you will be dealing with a great sales person (Owner) that will sale you a service he is not familiar with. If they couldn't do this type of work in the condition it is in or had any doubts, Mr. Esposito should have not agreed and guarantee service. Next time he should consider having a professional roofer inspect and provide an accurate plan for the roof prior to signing a contract and giving his word for completing a job his company can't handle. It is now almost 2 1/2 weeks after the initial date and I have to find another roofing company. Don't waste your time. read more

I had the worst experience with Imperial Home Remodeling they came to the house to give me a quote to replace cabinets, counter tops, fix walls and ceiling from water damage from pipes breaking. I was told they use union carpenters nothing but the best. I gave them money to start and did not hear back from them it took many calls to finally to get them to call back. Many issues with the quality of their work. The dishwasher they hooked back up without tightening water hose leaked on kitchen floors over night, GFCI breakers didn't even work, the ceiling and spackling were terrible and the granite counter tops was measured/installed with gaps and chipped on corner. I could go on!! I had to advise the loan company not to release the rest of the their payment until everything was redone, completed and working to my satisfaction. I also feel since I am a single woman they took advantage of me. read more