They had inventory when others did not. Their price was more than competitive. They did 2 doors in less than half a day. Quality workmanship. read more

Only got a quote from this company as they were almost 2k more expensive than the other 2 companies. They were polite and responsive and did give the quote before they even left the driveway which was nice! read more

Cannot talk to a tech. They use a 3rd party answering service that you absolutely cannot get answers from. Stay away from these sorts of businesses because you will not get personalized service. read more

Garage opener only- not a door Installed correctly and works well. Technician was friendly and helpful. The estimate is where it was odd. Guy quoted my wife for a 1 horse power unit with a camera and WiFi. Estimate was $1250 for installing opener only. Also told me he would slide on a new $22 rubber seal at the bottom of the door for $100. So $1350! Their website and YouTube channel clear say that this project would require a 1/2 horse power unit. Bought a 1/2 hp at Lowe's for $200 and they installed it for $300. It took them an hour. I slid my own rubber seal on the bottom (bought on Amazon for $22) $550 vs $1350. Do your homework! read more

I have used the folks at PRECISION GARAGE DOORS for 17 years. They are simply the most professional company!!! read more

Damon Burke did a great job repairing our garage door. He was very helpful, knowledgeable and easy to work with. Greatly appreciate his service today! read more

Excellent product, knowledgeable and reasonable salesperson and a fantastic installation experience

This was my first time using Precision. I am extremely happy with their response time. Damen was thorough with examining the door and the issues. Damen fixed the door and explained it well to me. Precision is my new garage door repair company. Thank you Damen for your professional and courteous service! read more

Not impressed. I reached out about an issue with my remote and they never got back to me.

Called for prices, I told them they're a little high on prices being 100 just to come look at the door. And quoted 700 est. to just replace the mechanism if that was the problem. But just hung up while talking, and checking my schedule lol read more

Requested a automatic garage opener repair. Responded to my text within minutes. Appointment was scheduled for same day. Repairman was prompt and efficient. Very, very pleased with the service I received. read more

Precision was there when they said they'd be there, did professional work, and answered any questions we had. Installer was very personable. We got what we paid for. No complaints! read more

Damon was efficient BUT I think we over paid for the work done. our garage door openers were 12 yrs old and to pay 1700.00 for springs, bearings, etc.... was a bit much! read more

I've had 2 garage door openers installed by Precision; both Liftmasters with WiFi connectivity (using MyQ). In both cases the installer was punctual and knowledgeable about their products. They tell you who is coming and when they'll arrive. Installation in both cases took about 1.5 - 2 hours. In both cases they had to customize the bracket sensors because of my garage door setup. They handled it no problem! They also run sales on their products, which we were able to take advantage of in both cases to get upgraded models. Our new garage door openers are way more quiet and come with a bevy of helpful features! Aside from the WiFi, there's a temperature gauge, learning button on the keypad (so you don't have to climb up to the main unit to push the button), outdoor keypad entry, automatic entry lighting, and battery backup if the power goes out. All-in-all, Precision provides great service and quality products! read more

Our one car garage door. The springs broke last Saturday. My husband called two places. The first one didn't even have a message identifying them. The second was New Castle Precision Garage Door. The receptionist answered my call, offered a technician who would come that afternoon! They sent us an email identifying the technician with a picture and personal info as well as confirming the appointment. He arrived, evaluated the problem, and gave us options and pricing. The repair was finished in a short time. The garage door works perfectly, and the work has a five year guarantee. We are impressed with this company and especially with their service technician. read more

The technician was polite and the work he did was very good, that's where the good part ends. First of all I was charged a service fee and your website states anything over $100.00 there would be no service fee. Second of all, even though it's after the fact, I believe I was over charged for the repair parts. read more

Our garage door was going up and down and would not stay down. I called on a Saturday and they came the next morning a Sunday. It was addressed and fixed in an hour and the cost was reasonable. We also received quotes for the future of this fix doesn't last. read more

Our Garage would not close the technician arrived and accessed the problem to be a simple matter of adjustment. The service was honest and the problem was explained. The cost was kept to the house call fee. read more

This company has come out for two different garage door issues. They were on time, personable, reasonably priced, and very informative. I would highly recommend! read more

I received excellent service. My garage door spring broke Saturday morning. I called Precision and they were able to schedule an appointment within two hours of my call. They gave me a two-hour window for the tech's arrival. The tech called me in advance, as the dispatch said he would. The tech showed up on time and explained the situation. The tech was very knowledgeable, explained what was required, showed me the parts, and explained the pricing. Then he did what he said and charged me what he had stated before the work. My expectations were met and I was happy. I recommend these folks and will call them myself if I need help again. I don't know if their pricing is the best or not, but when I could not open my garage, I wanted quick and competent service, and that's what I got. read more

Aaron was very professional and really knew his stuff. I was able to get an appointment the same day. Aaron programmed new remotes, walked me through programming the remote into my car and changing the PIN on the pad. He made some suggestions on prolonging the doors' lives. When we feel it's time to do that, we will definitely call Precision again. read more

Garage door spring broke very suddenly this morning. We called Precision to get an estimate and were given a detailed range of potential costs for parts and labor. We called back to schedule service and the technician was at our home within the hour. He was professional, polite, explained all of the options and what he would be fixing - and was finished in under a half hour. Highly recommend!! read more

Can't even give one star. We set up an appointment Friday afternoon for Sunday between 6-8 pm via online chat. Confirmed the appointment Sunday afternoon. At 7:30 we contacted Precision again to confirm they were still coming out, and they said the Tech was running late and would be at our house at 9:00, AND he would call us. At 9:00 we had to contact them again, still no tech or a call...At 9:30 we cancelled. We will look for another company to service our door. Don't waste your time with these folks. read more

Spoke with Jenny on 06-Jul for garage door repair. While she sounded like I was interrupting her day, I figured with all the 5-star ratings, I'd schedule repair. I was pleasantly surprised when I was able to be scheduled with same day service! I explained that I'd left my cell phone at home (which I also use as my landline) so could only be available at work until 3. This is where things went downhill. I was scheduled btw 4-6 pm, only for Ben to leave a call shortly after 3 pm at my work and cell numbers that he was 15 minutes away and could he stop by now to look at the garage door. Of course, I had left work for the day when he called, and arrived home at 3:45 JUST IN CASE anyone arrived early. THERE WAS NO ONE AT MY HOUSE. I continued about my home activities until it dawned on me to check my phone. So, I left a message for Ben that I was still waiting. By the time Ben and I spoke, it was about 5:30 and of course, he told me he lived in Washington, PA, he couldn't make it last evening, yada, yada, yada, call to reschedule, yada, yada, yada. I will gladly schedule my garage door repair without the excuses. What's the point in scheduling time if the technician is going to arrive when it's convenient for them?? read more

I want to thank Justin for his professional approach when he was at my house to replace a broken spring on my garage door on 5/22/2019. He explained in terms I could understand what service he was going to do and the cost. He was willing to answer any question, and did it with a smile. This was really appreciated by this senior in his mid 80's. I would recommend Precision Door Service and especially Justin to all my friends if there is ever a garage door that requires service. Grant Beattie Apollo,PA. read more

Precision came and spent about 15 minutes diagnosing the problem with my garage door. After that, the tech said there was nothing that could be done and I'd have to pay $660 for a new system. Being skeptical, I called a local company (Dilts), who came out, found damaged wiring in under 10 minutes, and only charged me for a service call. The opener now works fine. Not cool Precision, you should be ashamed for engaging in unethical business practices. read more

Used Precision twice for two different garage doors. Both times the tech was friendly and knew what he was doing. Had a different company out before them and they said I needed all new equipment because the computer boards are no longer made for my garage door openers. Tried charging me almost 10K. Precision came out and replaced the computer board that the other company said doesn't exist anymore. Paid substantially less, got great service and friendly people. I will never use a different garage door company! Thank you Precision and keep up the great work!! read more

Fast and friendly garage door spring repair. Made it out to my house less than 3 hours after my initial call; repair was complete within the hour. Gave 3 pricing options and did a couple of minor repairs at no additional charge. Highly recommend. read more

Called on a Sunday. Message service was able to give me a choice of times and immediately confirmed the appointment via email with the name of my technician. Called on Monday morning to confirm that he would be at the house between 4-6. Showed up at 5:15 after calling to tell me he was 15 minutes away, Yeah! Asked the age of the door, looked it over and did not try and up sell rollers etc. (Door is only 10 years old). Replaced the broken springs and was on he way. Total cost for a two car door was $350. Marcus M. Was my technician; quick, on time and professional. I would use them again no question. read more

Wonderful company with EXCELLENT customer service. Would definitely recommend to anyone in need of a new garage door opener. Same day service with friendly & experienced technicians. They even call when they are en route to your house to let you know what time they'll be arriving. Very pleased & would absolutely do business with them again. read more

Marcus arrived on time, was friendly, efficient, and honored a warranty that I didn't even know about. I would highly recommend Precision Garage Door Service! read more

This was my first call to repair our sectional garage door which was hanging up on the track when operating. It was clear that the cables on both sides of the door had lost tension and one of the door rollers had come loose. I relayed this to the technician and he proceeded to tell me that on the type of door I had there was nothing he could do to repair this and I would have to install multiple new components on the door in order to get it working again and it would cost $750. I gave him another chance to backtrack on this initially clear attempt to push additional parts and labor that was not necessary to repair the door. "Are you sure there is nothing else that can be done to repair this" I asked. He stuck by his initial assessment. I politely thanked him for coming but told him I would like to get another opinion. Fortunately I have enough mechanical know how to avoid being swindled in this case, but that is not the case with many customers. Another local door service reset the door and tensioned the cables for $140 standard service charge and "no additional parts" just to prove my point. The door is operating just fine now. I post this review so that others can rely on it making a decision on service providers. I wasted a morning to be BS'ed, hopefully others won't have to. I will now be posting a similar positive review of the other service that honestly assessed and corrected the problem. read more

I am very impressed from the courtesy call that he would arrive in 15 minutes to the thorough explanations of my options. I was thinking I would be proactive and replace a 15 year old garage door opener before I had a problem. Erin explained my options very honestly and even showed me how to open the door if I did have problem. I ended up spending very little and have a much better understanding of what I have. read more

I attempted to replace my garage door opener myself but found out the hard way that my door took a custom size. I tried to call the company that originally installed the door and opener for the prior owner's of my house, but they were closed on the weekend. Given that we use our garage door every single day, waiting until Monday was not an option. I called Precision, a person answered, took my information, and set me up for an appointment the very next day (Sunday) at 10 AM. Mike was my tech. He called 30 minutes before arriving, and, perhaps most importantly, he arrived when he said he would. I showed him the problems and he walked me through my options and discussed the pros and cons of the options. He had all the equipment he needed on his truck (new opener that could be customized to my garage door's odd size), which was huge since it was very important that we had the opener up and running ASAP. He was extremely courteous. It only took him about 3 hours to finish. He showed me how everything worked and explained what to do if somethings malfunctions. The new opener is literally whisper quiet and the garage is working great. I cannot recommend Precision high enough. They're available all the time (24/7, 365) and they do great work. They're my new garage people. read more

I live about 2 hours from their base and they were still willing to repair my garage door. They were available the same day I called. Only took about 30 minutes, reasonably priced, very friendly and informative. read more

Mike from Precision arrived promptly. He had the garage door problem diagnosed quickly. We were given three options to repair the problem. Within 45 minutes, the rollers,cable, and springs were replaced with a lifetime warranty. We used Precision before and will continue to do so in the future. read more