Always eager to support local, small businesses and give a positive review for a job well done but unfortunately my experience fell short and mostly all on the customer service end. Full tint job with results were initially very good except on a couple windows where some bubbles and imperfections were quite obvious. I understood this can happen and in some cases *might* not be correctable but here's where the experience left a sour taste, the stated product-service guarantee turned insignificant and I have no confidence or desire to return. Called a couple weeks following job asking for inspection of the concern areas and was told to be there by 8am following day because they had clients arriving at 9 (implying that I'm no longer a client I guess) so, I showed up a few minutes before 8 and waited until 830 before anyone showed to open up. Upon inspection I was told there were pre-existing scratches inside car windows (car only has 10k milers on it) and attempted to blowtorch the spots and rub them smooth. Later I would find this left behind visible heat circles on the windows. I could come back and they'd try to sand the scratches out and re-film but no guarantees would work and may even affect the glass poorly in that area. I was willing to give it a try and accepted the blemishes might be pre-existing no problem so, waited for a good weather week as instructed and called to make new appointment. Called a total of 6 times over several days and was once told to call back at specific time later in day because the shop schedule wasn't handy at that time. Called back at exactly that time and no answer + voicemail box full not accepting messages (voicemail not setup with outgoing business message either). Same result next 4 calls and tried to text the number but it bounced as not a mobile number. No attempt to ever call me back either. Finally, a call was answered "hello" in the morning, about same opening time, and the guy was completely rude telling me it was the answering service as they're not open yet. I explained my situation (again) and that prior calls to schedule went unanswered and got nothing resembling even average customer service to a paying client rather just "bring it in if you want next week." The shop may very well be busy but this isn't even close to how customers, with basic post-job concerns, having a lifetime guarantee should be treated. Initially planned on bringing a second vehicle in for tinting but I'll be taking business elsewhere given this unfortunate experience. read more