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    Precision Carpet

    1.3 (144 reviews)
    Open 8:00 am - 6:00 pm

    Services - Precision Carpet

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

    Precision Carpet Photos

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    Recommended Reviews - Precision Carpet

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    One run of Living room with my residential carpet cleaner ( which is pretty amazing).

    I apologize for such a long review Yelp, but this has to be said. I requested a deep cleaning on the carpets in my rental from Precision after furniture was removed. I requested the works (pet treatment, deep clean, padding flush, extra chemical wash) because I wanted it to be as clean as possible for the next tenants. I typically use Stanley Steamer every 6 months or so to do a professional steam clean but precision popped up in my feed so I decided to use them. I should have NEVER. The house is LARGE and for the works including carpet flush to remove as much dirt as possible. I paid in excess of $900.00, which was a little more than Stanley Steamer where I usually paid about $750. I am also obsessed with cleaning my carpets, because I have 3 children and dogs and clean it at minimum weekly with my wonderful residential carpet cleaner. When the technician came to the house, he met my oldest daughter to gain entrance. A quote was provided for stretching for the small area that had a fray in a corner. I chose not to do this as I was already spending money and that really wasn't a big deal. The technician was very courteous calling after he completed. I visited the house the next day, as I was told to wait until the carpets were dry and this is where it all began. The smell throughout the house was absolutely atrocious. The carpet appeared clean, but the smell present was knocking me off my feet. I attempted texting and calling, but there was no answer. So I just scheduled another online appointment for their return because something was obviously wrong. The same technician returned, and I walked him through the house and he stated he didn't smell anything. So I must be crazy, right? He offered to clean the area of concern again and so I left him to it. Again, he was very courteous. I waited to visit the next day, THE SMELL WAS EVEN WORSE in my office, which is also an exit. I attempted airing out the house which helped a little but this smell was still there! I then scheduled a 3rd visit and he returned as scheduled. I met and let him in, and he stated he would clean the office again. Mind you- the office was seldom used by anyone other than myself, as that is a place for business. He stated he would clean the office for a 3rd time and the process was the same as before. I arrived again, the next day, and there was still a smell! I had given up with precision. I then took my carpet cleaner- which is amazing, and cleaned my office. Guess, what? The next day- the smell was no longer there in the office! I then decided to clean the living room, and what remained and was removed with my personal carpet cleaner was absolutely unacceptable. There was debri and dog hair and then nasty water in the tank. So I decided to write the business an email with photos of the debri and dirt filled water in the tank. I did request for some resolution or refund in this email. The following morning, I received a phone call from a man who I assumed was the owner. He stated that he spoke with his technician and he said that my entire house had trashed carpet! He then expected me to not be on the defense. In the end of that conversation, prior to me hanging up because I was not going to listen to him bashing my home, he informed me the only way to correct that was to replace the carpet. But that wasn't the issue at all! Is it a conspiracy that the carpet was MORE CLEAN AND FRESH after I used my residential grade carpet cleaner? The answer is NO, folks. I cleaned my carpet and resolved the smell on my own. Precision Carpet failed to do what they were paid to do. Then verbally thrashed my home. Customer service was NOT appeasing with the owner, but the technician was pleasant. I absolutely DO NOT recommend this company.

    Tasha C.

    Not even a 1 star should be given!! Extremely aggravated! I had this company come out based off of a $59 special offered online. 2 very nice guys showed up to give me an estimate of $589 for scrubbing, deodorant, stain removal, pad flushing and the whole shabang. He stated that it was the WORKS basically! I explained to them that I did not want to pay that much because we are planning on getting new flooring within the next 6 months. But, I just wanted to get the stains & odor out (from our puppy) to suffice for now. The guy says "I completely understand, let me call my manager and see what I can do for you" comes back and says "Good news, my manager said since we're already here and you're getting new floors and don't want to spend the $589 we can apply this coupon for you today." I say "oh wow, that's a big difference" he says "yeah, we don't have any other jobs lined up today so he doesn't want to lose the job" I then repeat to him "so for only $200 total" and he says "yes mam" so.. Im like OK that sounds GREAT and agree! Now, in my mind - (apparently the manager Ryan doesn't agree) but.. if you offer the WORKS for $589 you call your "boss" and come back and say he says we can do it for $200 today. I'm under the impression you're offering the $589 WORKS for $200??? I mean, if that wasn't the case I would think it would be communicated exactly what I'm getting for $200 vs what I was offered at the $589 rate!!! ‍ well, don't be fooled- because that is NOT the case. The guys were here for less then 20 minutes the carpet looks the EXACT same if not worse then it did before. I paid $200 for some water and a vacuum. I took a picture immediately after they left and then waited two hours and took another picture. I texted the number that texted me about the service and said " the carpet looks the same if not worse then before" and got no reply. I waited until today 5 days later, (because the guy said before leaving when I asked why it wasn't scrubbed "wait a few days it will get better") so I do and today I call and speak with someone about the service and the lady was extremely nice and understanding, but stated she would have to discuss with her manager and call me back. Ryan then called me and immediately started about how his paperwork said this and that and my picture I sent looked like I walked all over the carpet and then took a picture, how I got a good job for $200 and blah blah blah before I even said one word to him. So, now you have confirmed you got my text and never even acknowledged it. You have the time y'all were here vs the time the pic was sent. The footprints are from YOUR guys and yet you still haven't even let me speak. He told me there was nothing he could do for me and no "cleaning" would remove those stains even if they scrubbed them?? I explained the $200 was what in thought to be the WORKS with the coupon and he explained that his paperwork stated differently and now it was "he say she say" and he could do nothing for me! Moral here- do your research this company is a SCAM! He didn't even offer to come back and look, re- clean or even apologize. Just horrible horrible customer service!! After reading these other reviews and seeing this is a "normal" thing for them, I will be calling the BBB, posting to all social media, Google, yelp and calling the MONEY magazine about the false advertising they are running for this "family owned business"! I'm pissed and now it's not even about the $200 it's pure principle on what I was told vs what I got and Ryan being ridiculously arrogant and rude! It's very sad that companies do this to customers and that they are even still in business!!!

    Sabina S.

    This company is the same as Xtreme Carpet & upholstery care. There was an advertisement for 2 rooms at 20 dollars. After they came here, I end up paying $227 for just two rooms. This includes a wax removal which I was happy about. However, I felt completely taken advantage of. I called the carpet company and they of course try to explain and basically, you can tell they already have a scam in place. Definitely a waste of money folks. Just look at the Better Business Bureau and see the bait tactics these people do. Just a shame that you always have to keep your guards up and avoid scam artist. It's not often I get dooped! But I did this time and feel like an @$$!

    Room sizes

    Advertised and preliminary quotes at 59.99 for 3 small bedrooms. All carpets were cleaned 6 months ago and have no stains. Technician showed and quoted 350$. Why not advertise realistic prices. Would not recommend this company..

    Here's their ad so you know who to avoid

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    Not impressed at all, $150.00 for one medium room with no furniture. Finished in about 7 mins. The ads in the Mint are BS.

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    Ask the Community - Precision Carpet

    Review Highlights - Precision Carpet

    They arrived in a timely manner, they were fast and thorough, respectful, and my cleaning came with sanitizing!

    Mentioned in 2 reviews

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    Prestige Cleaning - Airbnb cleaning

    Prestige Cleaning

    (7 reviews)

    Westside

    Excellent service and communication was top notch. Very punctual too. Would recommend.read more

    I requested my carpets to be cleaned in a 21x16 room to include pet treatment. The quote that came…read moreback to me was $110 plus a $30 "out of area" fee. Fair enough. Everyone can acknowledge that "carpet cleaning" includes shampooing the carpet, typically with a machine of sorts utilizing water and some sort of cleaning solution, right? Steven had his team of 3 come over, and they were very polite. This is where it gets a little weird. They spot cleaned with the bottle you can buy at dollar general and spread a bunch of scented baking soda over the carpet. The spots came out, which it wasn't very bad to begin with.... But then they vacuumed.... Then left. I'm sorry, but $140 isn't worth what I could do on my own for $20. I reached out to Steven about my frustration that the carpet wasn't cleaned, and at first he wanted to argue with me and say that what I requested was done. No, Steven, it wasn't. Steven then told us they used a Bissell turbo clean power brush pet cleaner which vacuums and cleans the carpet.... To which we sent him photo evidence of them cleaning and leaving with just a regular vacuum. I requested half my money back, which I thought was more than fair, but he refused and told me all he could do was send someone out another day to finish what I requested. Call me crazy, but I don't want to move all of my furniture, leave my dogs outside the whole time, and make sure my kid won't try to run through while they're working again. I planned for that tonight. Not tonight and another night. And planned to actually have my carpets cleaned, not just "spot cleaned" & vacuumed. I would definitely proceed with caution! UPDATE: They did refund me $70, which was nice. However, after they left, we cleaned our vacuum canister and the below picture is what was in our carpet after they "cleaned what I requested." I even asked the manager if he would be happy with paying $70 for a cleaning only for his own vacuum to pick up this much afterwards. His answer was "no" but apparently they're happy keeping my $70.

    Precision Carpet - carpet_cleaning - Updated May 2026

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