I lived in Santa Rosa for many years and purchased multiple bikes and helmets from them. I've…read morealways had great experiences. This week, I was visiting my mom and we were in a jam because her wheelchair needed to be repaired and her backup had flat tires. I felt stressed out because I couldn't find a pump in the garage or house and then I thought of the Bike Peddler. They were so nice to me and in a very short time, I left with two full tires and a refreshed love for this amazing bike store and their crew.

Had a blow out on one of my Lectric e-bikes, was pleased to…read morefind out The Bike Peddler was open 7 days a week until 6 some days. Gave them a call and came in a few days later. I ordered my tire and tube and brought it in with me. They were welcoming and told me to bring the bike on in. I was helped by Luca who took down my info and told me he could have it ready in 20min! However I continued to run errands so told them it wasn't a huge rush. Luca called me back in just under an hour to let me know my bike was ready. Great customer service, great service, efficient and reasonably priced. I'm recommending them to all my coworkers with e-bikes that commute with me and live in town.

I have had the pleasure of coming to Chas & Claire for my bicycle needs for 30 years. They are…read morehonest, extremely knowledgeable with bikes and have fair prices. It's always best with a bike shop to call ahead, however I've popped by last minute on some occasions & they are able to assist me. Claire is patient with my many questions and I never feel judged for not knowing the answers. I am most grateful there is a mask policy- especially as I'm immunocompromised. Thank you for keeping your customers safe- this is key! Support your local bike shop!‍

I've come in here a couple of times and every time the staff is just rude. The woman owner is…read morecondescending and horrible. I am an expert in my field, so what? Just because you are knowledgeable about bikes doesn't mean you can be rude to customers. The simple questions I asked were met with- "are you going to buy a bike or not?"

Recently, my daughter's dropper post imploded the day before her final race of the High School…read moreseason. Her post stopped working at a skills clinic on a Friday evening. I show up at opening on a Saturday with a tight timeline as we have to leave early that afternoon (completely unreasonable). They figured it out with what they had in stock and had us off to the venue that afternoon with working dropper post! This is just the most recent excellent service experience i've had with these guys. I've also stopped in with random issues like broken brake lever and breaking the end off a bolt from over-torquing (user error) Highly recommended these guys for servicing your bike!

Thank you so much! I really appreciate all the work you've done on my bike. I picked it up today…read moreand took it out on Taylor Mountain--tomorrow it's Mt. Burdell in Novato with my dog running right alongside me (she's a Vizsla and definitely much faster than I am). Thanks for setting me up for lots of good times ahead and for being so fabulous to work with.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Worst customer service! Pushed me into getting their credit card with the promise of $100 credit to…read moreuse in store. Fraudulently charged my credit card that I took out to get the hundred dollars and now refused to give me back my money that belongs to me and the promised $100.00. I canceled That cc and won't be going back to that store. The people in the store are particularly combative, rude, antagonistic. I had a horrible experience with Alex who apparently is a manager, but doesn't act like one. She did not manage the situation at all. Instead she further antagonized me and escalated the situation. She raised her voice at me, accusing me of something that I actually wasn't doing. I was just trying to get clarity on what the staff was doing and why my credit card got charged against my consent. There is so many other places you can buy the same merchandise for less money. I encourage you not to support this store. It's not what it used to be. I will never shop here ever again.

Community Bikes is a true community resource! I swung by during a hike ride because one of my…read morebikes shifters wasn't working. I hiked up and a young guy outside said it would take him two minutes to repair the bike. He installed a new cable run for the shifter in two minutes: literally! Their selection of bikes and safety gear right now is incredible! Go check them out!

Every experience I've had at this bike shop has been terrific. The staff are friendly &…read moreknowledgeable, I love that this is a local non-profit organization. The prices are quite reasonable. If you are shopping for a bike they have a multitude of used bikes for sale at very fair prices. Support local businesses!

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Over the years, I have spent time and money at most of the pro shops at all the big name resorts…read more The quality of the service I received from Dominick at the ski shop was on par with all of them. He was extremely knowledgeable, displayed a high level of expertise with confidence, not arrogance. I really appreciated that. I came in with a problem and was immediately provided and explained options, quoted a more than fair rate and didn't feel haggled or hassled on cheesy up sale techniques. Because of his likability and competency, I took his advice and added a fresh wax. In closing, it's a rarity these days to get high quality service, from people that take pride in their job. Dominick is cut from a different cloth. Sports Basement Corporate, your Ski shop just earned a customer for life and you should promote or at least give a healthy raise to Dominick for the rock star service! Thanks Stephen Watson

I went there to look for a hard tail mountain bike to upgrade from my old Scott XC bike…read more Matt was friendly, knowledgeable and helpful and found a bike that checked all the boxes for me. Roscoe 7 Gen 4 in a cool Army olive green color as a bonus. It actually fit my short little legs being a small size with 27.5 inch wheels. When I came back with my bike rack and my wife, she had questions for Matt regarding an electric cruiser. He directed her to an Electra Townie, with a paint scheme that looked like the clouds at sunset in Hawaii (she's Hawaiian). This bike checked all the boxes for her as well. He was able to answer her many questions and give her some pointers from first hand experience. He and his wife own the same bike. Matt was also able to set us up with financing to make the purchase of these two bikes interest free for a year. We are super pleased with Matt and this Trek shop. I also want to give a shout out to the young man that was working there at the same time. He was also very helpful and informative. David and Ele

Knowledgeable staff, quick service, reasonable prices. Dropped my bike off for a new tire, it was…read moreinstalled and ready to go in 2 hours.

This bike shop used to be a great place to go for mountain bikers, but has really gone downhill…read moresince they were acquired by specialized. I had a tune-up recently and was charged an arm and a leg and my bike ended up worse than when it went in. On top of that, the shop lost a frame bolt, which made it unsafe to ride. They told me they'd reimburse me if I purchased the part, but once I did, they said they couldn't reimburse me. So I spent more money to fix their mistake. Again, I used to love this place, but I won't be a returning customer.

The staff and repair service department know their products. Excellent experience all around.read more

TEN STARS ********** Would rate this Schapp 10 stars if I…read morecould Needed an obscure part that never breaks The owner gave me one and says I'll lend you this until you get the right one for your bike Highly recommend the shop

Got a flat tire on a long ride today and discovered I was about a mile away from Revel Cycles. With…read morea quick call they said they could repair my situation and have me back out riding. So helpful! The guys were kind and knowledgeable. For being a small shop, they are well stocked with cycle accessories, too. I left with a new bike tube, a couple shirts and a bike shop I'll frequent again and recommend. Thanks Revel Cycles!