Small town hospitality prevails at this highly accessible, professional, knowledgeable, and profoundly friendly auto mechanic shop in Douglas, Wyoming. My vintage vehicle suffered a complete failure of a critical system while on an early morning roadtrip from Casper to Cheyenne. Precision Automotive was the only shop in town that was open at the time (7:00 am on a Saturday), answered my telephone call on the second ring, and had my car in the service bay for diagnostics within five minutes of the tow truck dropping it off. Miraculously, they were able to secure parts for my 40 year old vehicle and had me back on the road within hours, all of this while still helping other customers both in person and on the phone as the morning progressed. Costs for both parts and labor were very reasonable and well within industry-standards. Furthermore, diagnostics were spot-on, and recommended repairs included both absolutely necessary, as well as appropriate manufacturer-recommended preventive measures based on the failed system, which will absolutely prevent another unexpected and ill-timed breakdown of a similar nature. Speaking of which, I was pretty distressed with my situation and limited resources, and it showed. Another customer in the waiting room approached me and asked if I needed a hug. I did. Truth be told, I sobbed on her shoulder for a full two minutes while she reassured me that everything would be okay. In the end, that is exactly what happened. I made it home safe and sound, and with renewed hope in the human race and our ability to extend compassion and empathy to those in distress. To the folks I encountered at Precision Automotive, Russ's Towing, and the town of Douglas, Wyoming - you are my HEROS! I will never forget the kindness and generosity you extended on my behalf. read more