First, I'd like to start out that I never go to car washes because I hear horror stories. The end…read moreof January of this year, to get the salt off my car, somebody suggested I go to a car wash. I happen to be driving past Britain's car wash on 31. I pulled in, paid my money, went into the booth, the car was washed and I left. The minute I pulled out. I had static and no radio. I had no idea what was going on. Over the next few weeks everything else started to not work, my GPS, my phone, little things weren't working. I went to the dealership and they asked me immediately if I went to a car wash. The answer was yes. They said this is car wash damage. I went to Gerber collision and glass to have it repaired. After I called it into State farm. I knew exactly where and when it happened. Gerber also confirmed that it was 100% undeniably related to a car wash. The only car wash I went to was Britain's in Dundee. When I reached out, the owner told me without a doubt and without any uncertainty, it was impossible for his car wash to do that to my car. So my $10 car wash or whatever it was, turned out to be over $2,000. I have a $250 deductible that I had to pay. I know that it happened in that car Wash. I'm disappointed that he immediately threw his hands in the air and said couldn't have been us. That's impossible. It's possible and it happened. I didn't run all over calling car washes and accusing them. I had one car wash, at the britons in Dundee, and it damaged my car and my roof. I'm sure their car wash is great when it works, but I hope this doesn't happen to anybody else. What bothers me more is the attitude of it couldn't have happened here. It's impossible. Shame on that car wash, stuck me with a $2,000 claim on my insurance and at $250 deductible. Shame shame shame but I believe in karma.

I used to have a monthly membership, the one time I went twice in one day, they declined me and…read moresaid I had to pay. That same day I cancelled my membership and was done with them. You can only come ones a day! They are NOT unlimited and false advertisement. Also, the rims do not get cleaned through their Carwash. But the Carwash on McClean for the same price leaves your rims super clean. I left this message on their Facebook page for others to be aware, and they disabled my commenting. Good job Brittain's car wash!

If I could give 0 stars I would. I stopped to get gas and figured I would just get a car wash as…read morewell. After entering the wash stopped twice and the track was no longer moving. The attendant walked by throwing his arms up as I'm trying to understand if I need to drive out or what to do. Finally the track began to move again and skipped half rinse cycle and I was left with soap all over my car. I went inside and asked for a refund as I was left with soap all over my car. The attendants both acting extremely irritated said no they would credit a wash. I nicely stated I was not comfortable going through again as twice the track stopped and I don't want to risk damage to my car. I would like to get in contact with upper management as the staff working were unpleasant and unhelpful.

Marked open 24 hrs online but closed to the public after late hours. Very disappointed, you could…read moreat least mark online that you're closed.

They are not the same X-Treme business from 20/20 ever since they sold it has fallen in quality and…read moreloyalty... I got two Premium Detail paid in full got the first car done it was good they sold the business and told me they can't grant my other Detail so I stopped going. Used to wash my X-3M40i every week

So happy I found this spot! They did a great job washing and detailing our cars. Quick service, and…read morethe staff is so helpful and knowledgeable. They have a great eye for detail. They did a ceramic coating on my husbands car and it turned out even better than he imagined. Highly recommend!

I found this car wash and loved it. The vacuums have amazing suction and it is very clean. Ive gone…read morea few times and it washes the car well. The only downside is I cant find it online anywhere. Google has nothing but it is on street view, Im guessing its a newer place that has yet to be fully discovered.

Put some godamn signs if ur machines are not working dont know why this car wash is up management…read moreis horrible i live 2 min away this is second time i waste money and machines dont fcn work!

The service here was good had a small problem with the machine but we called and they came and…read morehelped us right away! If your a person that likes washing your car hands on this is the place to go! They also have scented sprays you can use to put in your car after you are done washing! P.S Dave is the man

They recently rebranded to Brittain Car Wash. I saw an ad on Facebook for a free wash, and after…read morethis brutal winter, my car definitely needed it. It's a really nice setup -- completely touchless, so there are no giant scrub brushes that can scratch your paint. That's a big plus in my book. The only downside is the drying situation. There's no built-in dryer at the end of the wash. Instead, the dryers are located outside along the side of the building, and it costs $1 to use one. That was a first for me.

They upgraded the wash, looks good and works great!!!read more

This location was recently taken over by Rainstorm Car Wash. I used to come here, then stopped…read morebecause the self-serve area was weak and the vacuums never had much power. When I saw new ownership, I came back to see if the old problems were fixed. They are not. The top wash is $22. It advertises detailed cleaning of tires and wheel wells, which is hard to find, so I tried it. There are about five tiers of service and this was the highest one. The tires and wheel wells came out still dirty. No better than the basic wash at any other place, and I paid the premium tier specifically for that. Inside the tunnel, a section in the middle does nothing. No spray, no contact, for roughly a third of the run. I came out with a rear bumper and rear gate that were not clean either. Then the vacuums. One full row had zero suction. I moved to the row closer to the source and found two machines working. While I was cleaning the back of my car, the vacuum hose dropped off its overhead mount and landed on the ground. It was no longer connected. This location also has no blowers. Blowers are what let you push air into vents, rain guards, and tight crevices a vacuum can't reach. They give you something close to a detail without the detail price. Plenty of competitors have them now. It has become a baseline. This place doesn't offer them. Pricing is not my complaint. At $22, working equipment is the baseline. Comparable top-tier washes around Elgin, Huntley, Crystal Lake, Algonquin, and Carpentersville run closer to $14 to $19. Swift Car Wash is one I use often. The equipment works and the blowers are there. I left without a clean car and had to wash it elsewhere. Until the equipment is maintained and the basics are in place, spend your money somewhere else.

Do not use. The car wash is broken. This place is a car wash scam. NO water + NO washing=Not a car…read morewash. I left another review in which the response was I am welcomed to rewash it. Ok, but how if your car wash is broken? They offer for you to run the car through the car wash but fail to comprehend that it doesn't matter how many times I run my car through the broken car wash if it is broken what is the point.

Noel should be fired, the lady in front of me was trying to ask if she didn't pump what she prepaid…read morecould he reimburse it and he said there's nothing I can do it's a you problem, she was speechless and didn't know what to do, noel walk away and the guy on the other cashier cane and ask what the problem was and he explained to her that the money automatically goes back to her card, she was happy after that but the guy noel made her feel like crap and all she needed was some simple explanation

The staff is always SOOO sweet, the place is stocked with lots of yummy snacks & drinks. They sell…read morewine and really good selection of craft beers. They also have cheap beer too, blegh, lol Anyways the parfaits are so good but they sell out fast! Highly recommend this gas station, also it is perfectly by I-90. The car wash is so good too. Clean store.