I had a great experience with Precision Air. When I turned on my AC for the first time this year it was blowing hot air. This is my first year in my house so we had no experience with any HVAC companies and there are a lot in the area so I just looked online and chose Precision. I was able to get on the list for someone to come out same day. The technician Aaron was really friendly and talked me through everything he was doing. He also gave me some tips since this is my first home and I pretty much hand no clue what I'm doing. He was able to fix my knit on the spot. The only negative was that I asked the person I spoke to to have the tech call me 45 mins out so that I could leave work and meet them there and they didn't do that. Thankfully he was able to wait for me. Also when I called to get an update after waiting about 5 hours from the time I first called they weren't the nicest. A few negatives but the work was great and a reasonable price so I will def use them again in the future. read more

Reckless drivers! This morning, one of its drivers drove on side lanes on Route 206 in Hillsborough, NJ. Arrogant management on the phone, when I called to report their drivers' horrible driving. I'm guessing the arrogance will show up in how they work too. read more

Installed HVAC system called and arranged appointment for malfunctioning oil burner, was a no show 3 times with no phone call to say they couldn't make it, called another company! read more

Are they even still open? Website is now down. Tom's cell voicemail is full. The phone number seems to be "phone call cannot be completed at this time". As others pointed out - part of the work done was to be on a 10 year warranty. So what happens?! read more

Did not do a quality job. They turned valves off that were never turned back on & we subsequently had to get someone else to complete the job. Precision Air wanted $3000.00 to complete the job & we had someone else that did a fantastic job for $600. read more

We bought an over 15k HVAC system including ductwork from Precision Air. Tom Crammer was great with the initial quote- seemed very knowledgeable but once he had the money the customer service completely disappeared-- it is nearly impossible to get them to respond. We have a 10 year warranty which was one of the selling features and we can't even use it because they completely ignore us. Tom is not responsive at all to his customers. You can see from other reviews that my experience is not an isolated incident. I have given this company multiple chances mainly because we have a 10 year warranty but at this point I need to hire someone else and I'll just take Precision Air to small claims court for any expenses I incur. I have documented the multiple attempts to contact the company but we don't have heat and I need to move on. Please avoid this company they have no follow through and do not care at all about their customers no matter how much you spend with them. If you bring concerns to Tom he will call you a 'keyboard warrior' guy has zero professionalism. So be prepared for that when you get frustrated from his lack of response and action. The definition of a keyboard warrior is someone who is anonymous -- I sent my concerns directly to him and would tell him to his face if the guy ever showed up. If you decide to go with Precision Air -- hopefully you are the most patient human on earth and don't mind being completely ignored. But save yourself the frustration and go with a different company. read more

They are very professional. I have had this company Come to my house for maintenance on my heating and cooling needs since 2010. I am happy with Them!! read more

In May 2023 my ac was broken. The motor that controlled the fan was broken. I was quoted a price and agreed to pay it. When it came in Tom Crammer came out to install it. It took him several hours and he seemed very unsure of what he was doing. When he was finished I paid him by check. It appeared to be working before he left. Towards the end of June I turned on the ac and the motor seized. I called him to come out to fix it. When he looked at it he seemed very perplexed as to what the problem was. He said it appeared to be rotating the wrong way and the air wasn't coming out correctly. He would have to go to the supply house and get a schematic and would get back to me. Everything went downhill from there. I called him over and over again. He wasn't getting back to me. When he finally came over he took the top off,looked at it and said he had to get a schematic. Then he left. I continued to leave messages with no answer. One day I heard a noise,looked outside and he was again looking at the ac. He never even knocked out my door to let me know he was there. When I went outside to talk to him, he got in his van and drove away. The last time I saw him he did the same thing. Only this time I was able to approach him as he was driving away. He said he was going to the supply house to get a schematic and would be back. I waited at home and of course he never came back! I left messages begging and pleading for him to help me. By this time time it was over 80 degrees in my house! I realized he wasn't going to help me. He had my money and couldn't be bothered. So I hired someone else. It was the wrong part that was installed. All he had to do was go back to the supply house and swap it for the correct one. I had already paid for it. He just left me hanging. I found out from the other person I hired that he charged me triple the amount of what the part cost. And he messed up the wires. It took the other person half the amount of time to fix it and he charged me half of what I paid Precision air. I would Never,Ever,use this company again! And I'm telling anyone I know not to either. Tom Crammer is a horrible business owner. He doesn't know how to treat his customers and doesn't know what he's doing! In error, this states I'm from San Francisco. I'm actually from Lawrenceville NJ read more

My experience with Precision Air was horrible. They replaced my furnance in Oct 2019, Tom Crammer told me my R-22 air conditioner would work fine with the new coil systems he had to attach to the furnance and my central air condition. My furnance was 35 years old and the motor broke and my AC system was only 5 years old. After Installation, the following day, My AC did not have any coolant in it. I called his office for him to immediately come out he took 6 days. He put R-22 coolant in my AC in October 2019, and tried to charge me when it was his fault why I lost coolant. May 2020 it was time to turn back on my AC, no cool air. I called the office complaining about the issue, He fussed with me saying I just put coolant in October. So his tech and Tom comes to my home to find this leak that he caused, He said he found it and fixed it and its all good. Come August 2020, I am out of coolant AGAIN!!. Now this time he doesn't want to take ownership of his incompetence. So I took him to court in 2021, He lied and because he had the expertise the Judge awarded him the case. PLEASE DON'T MESS WITH THIS COMPANY, ITS NOT WORTH IT. THEY ARE UNPROFESSIONAL, Once the get YOUR MONEY, they don't wanna be bothered with you. And there Receptionist is Rude and Disrespectful. AWFUL COMPANY. My gut told me to not deal with them in the beginning, but I didn't listen. read more

Our ac stopped working with a 16 month old in the middle of a 3 day heatwave. I called them because my thermostat has their information as they were the last to service the unit. Although they were extremely busy they called back that evening and had someone out the next day. I spoke with Tom on the phone and he was very nice and tried to problem solve over the phone which I thought was great. Unfortunately the reset of the unit was not enough so Chris came over to work on the unit. Chris was extremely nice and efficient. We were billed instantly and the completion of the work and the entire process was perfect! Genie was very nice on the phone as well, who initially dispatched the service call. I have found it challenging to obtain a service provider, with a quote, service and bill quickly in this area and with Precision Air, all went according to our needs. read more

Tom at Precision Air delivers a quality product for a fair price. I have used his services for years, having new HVAC systems installed and existing system repairs at numerous rental properties in Mercer County. Recently he replaced a furnace at an old property that required significant customization in order to bring the system up to specs. He worked hard and numerous hours, rotating the furnace footprint 90 degrees and fabricating the ductwork. Very competent. read more

We had Precision Air come out and do an energy audit at our house. The scheduling process was smooth, and the technician who came out was very friendly and helpful. We were looking forward to working with Precision Air. However, two months then went by without receiving a copy of the audit. After calling three times and receiving promises of sending it (but never receiving it), we're giving up and getting the house re-audited by another company. The only silver lining is realizing how unresponsive Precision Air is before signing on any repairs/improvements. read more

They called me and came down for an estimate. Tom said he would email me with a written estimate and I should just. agree and they would get the work started. I did not have a good working heater so it was a semi rush and I told him this. WE agreed as soon as I got the email estimate and sent it back, work would begin. I never heard from him again. Not reliable very poor service Don't trust him! Could have at least had a follow up call or something read more

Very unprofessional company. Tom the owner gave me a quote for the job. He said verbally and in writing that he would be responsible to file for a state rebate. When Precision came to do the job I paid him for the job minus the amount for the rebate. Which is what the estimate stated. Keep in mind the amount was more than what he originally quoted me in writing. And he got paid in full which the job wasn't even complete because of weather they couldn't do the bathroom vent. Two days later precision contacts me to say I need to fill out new paperwork? Much to my surprise it was another contract. The new contract was for the full amount which included the rebate amount. Six months later I get a bill saying I owe more money for the permit, this should have been picked up by Precision before the work was started? I had to contact the NJOCE several times. The state came and inspected. Of course it failed. Tom charged me and I paid for something that wasn't even done. Thank God the State came out! I would never recommend this company. I was inconvenienced 9 times they came to my house. I was put in a financial situation with the rebate issue. I had to wait for months to get my rebate. Tom never apologized once. Very unprofessional. I will be contacting Consumer Affairs and BBB. read more

Very unprofessional company!! They do not respect their longtime customers, we have used Precision Air since 2007 for our HVAC needs and the quality of their service has gone down the drain. Recently we needed service for our unit, a simple servicing of the condensation line. Many things went wrong with this. The appointment was set for the afternoon, the tech showed up several hours early without notice, causing me to leave a meeting to get to my house. After 20 minutes, and the tech being unable to diagnose the problem himself and I had to tell him what the problem was and what to do. However, instead of clearing the clog, he replaced the pipe and charged us a hefty bill which included a diagnostic fee. After the tech left, I had to reattach the vent cover because it was not reinstalled correctly and was whistling. We contacted the company to see if we could work something out to no avail. Everyone from the person answering their phones to their service techs are rude and unprofessional. I do not recommend using this company. read more

We had a problem with our heating system and had several technicians come out. The technician from Precision Air came out and recommended a new pipe unit and installing baseboards instead of the radiators that we currently had. Once my husband replaced the zone valve (at considerably less cost than a new system), the heater worked just fine. We were basically charged $98 for a technician to come out and give us inaccurate information which could have cost us thousands of dollars. read more

I just wanted to thank you again for a job well done. I'm very happy with my new system and am now waiting for the heat of summer to finally start (I'm also looking forward to winter, but less so). Your guys were great and did a really professional job. Thanks also for fitting my job in so quickly -- nobody can ask for more than a Friday site survey, a Saturday quote and a Tuesday installation, especially over a holiday weekend. I'll be sure to recommend you to friends and neighbors looking for a new HVAC system! read more

Similar to a previous reviewer...we called Precision Air to come out and give us an estimate for replacing one of our HVAC units (along with redoing the ductwork which wasn't working very well), as well as to advise us on some general home ventilation issues we were having. They were initially very responsive, quickly getting back to us and setting up an appointment. They came out and seemed to be very thorough in doing an energy audit and looking at our HVAC unit and ductwork. They then said they would have a report/recommendation/estimate ready for us in about a week. After 2 weeks went by with no response, we followed up with multiple emails and phone calls over the next 3 weeks...and received no response at all...complete radio silence from them. I guess it's better to find out now that they're completely unresponsive, but it's frustrating to have wasted 5 weeks of our time waiting for a response from them! read more

Had to replace 2 full HVAC systems and a water heater. After researching several contractors we selected Precision Air. They helped us select the optimal Carrier system for our house and did a great job with the installation. They also sealed up the house under the NJ Home Performance with Energy Star program, which allowed me to get a $4K rebate and lower energy costs even further. Plus I can use the better energy efficiency rating when I eventually sell my house. read more

My husband and I requested a quote for a new gas furnace and to put in central a/c. The person who came to our house, Charles, looked at everything and performed the tests was extremely professional and nice. He came the Friday before Memorial Day, it's now July 21st and we still have yet to even receive the estimate. My husband has called and e-mailed several times. He's called Charles and the main phone number. The receptionist kept taking his message. Two weeks ago he spoke with the receptionist and was told everything was ready to go and she would have the estimate e-mailed to him and would schedule an appointment for that Saturday for someone to come to the house and go over everything. No one showed. The following week he had called again, the receptionist said she doesn't know why we haven't gotten anything yet and would reach out to Tom and get back to us. Nothing. He called today as well, same story and we never heard back. It's been almost two months and we don't even have the estimate. Over these two months, we kept hearing we would receive it via e-mail, someone would drop it off, someone will go over it with us, nothing has happened though. Unacceptable for a business. read more