I recently had Precise Roofing do the roofing on a new construction home. They showed up at the scheduled time and did a good job on the roof.
I am pleased with the roofing work that was done.
Their follow up?
NOT PLEASED at all!!!!
While roofing the house, the workers put all their trash i.e. plastic wrapping from the bundles, shingle scraps, flashing scraps in three piles next to the house and one very large pile in the garage.
The day they left the site (8/13/18), I was told that they would come back to install the flashing and clean up the four piles of trash they left behind so I paid their service invoice IN FULL.
BIG MISTAKE on my part.
Over the next 5 weeks, I placed 6 phone calls asking when they would be back to complete the flashing and clean up the trash piles.
5 weeks after being paid, they returned and installed the missing flashing. The roofer told me he would speak to the owner and remind him the trash still needs to be picked up.
It is now going on 6 weeks and they have never returned to clean up as promised.
The clean-up amounted to having my workers take two large pick-up loads of trash to the landfill; $50 in dump fees and 4 hours of labor charges.
All in all .... less than $200.
Not a huge deal..
The lesson I learned from this experience?
DO NOT give full payment UNTIL the job is 100% complete as some people don't do as they promise. read more