Very dissatisfied!!
In early March we hired NT Precise Plumbing to replace shower fixtures that we had purchased on our own and needed them professionally installed. Explained to John exactly what was going on and he had given us a quote. We scheduled a time frame for the next day. He was over two hours late and when he completed the job his quote was an additional $200 than originally stated.
A few weeks later we noticed a constant drip from the faucet and called them back. Spoke to Crystal and made an appointment for the next day. A total of 4 hours passed since our scheduled appointment and no show and no call. Left another message for Crystal, John, anyone to call us back. We got a call from John around 9:20pm and he was less than apologetic for the inconvenience and was trying to reschedule for the next day. After multiple excuses, he was defensive and lacking accountability for his work. Then, he proceeded to use profanity. After that, I told him don't bother coming at all. Talk about being taken advantage of.
The next day spoke to Crystal and she offered to refund us our money. Well, it's been more than a month and 3 calls to the office, no response and no refund check. Poor business management and dishonest. We had to pay another plumber and he fixed John's lack of workmanship. read more