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    Precious Metals Refinery

    5.0 (20 reviews)
    Open • 10:00 am - 6:00 pm
    Updated 3 months ago

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    4 months ago

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    8 months ago

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    10 months ago

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    10 months ago

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    4 months ago

    Valerie gave me a great offer! I couldn't refuse. I sold some junk gold. She made it easy.

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    6 months ago

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    1 year ago

    Prompt service by Doreen S. Very friendly and explained how the process works. She was able to offer me a very fair price.

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    9 months ago

    Had some scrap gold jewelry to sell. Jen P was friendly and professional. The transaction was easy and fairly quick. Highly recommend!

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Doreen was an absolute pleasure to do business with! Very knowledgeable and very courteous in explaining the whole process.

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    2 years ago

    Sam was very helpful and amazing! He explained everything in detail and was to take my gold.

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    1 year ago

    Jen is absolutely great to work with. She always greets you with a smile and really knows her job

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    2 years ago

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    3 years ago

    Kyle was GREAT, he was efficient, professional & quite personable. I appreciated the time & effort he took to assess the items I brought in.

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    G C.

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    2 years ago

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    4 years ago

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    4 years ago

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    Review Highlights - Precious Metals Refinery

    “Doreen was an absolute pleasure to do business with!”

    Mentioned in 3 reviews

    Read more highlights

    Thigpen Jewelers - My wife's beautiful three stone diamond ring from Thigpen Jewelers.

    Thigpen Jewelers

    3.9(23 reviews)
    9.8 mi•El G.H.E.K.O
    •$$$$

    I had my jewelry appraised here and the sales staff took the time to explain the rationale for each…read morepiece's valuation. No jeweler has ever done that before!

    The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the…read moreprongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75.

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    Thigpen Jewelers
    Thigpen Jewelers - Something unique for everyone.

    Something unique for everyone.

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    Tiffany & Co - Purchased necklace

    Tiffany & Co

    4.0(34 reviews)
    17.8 mi
    •$$$$

    What started as one of the most frustrating retail experiences we've ever had ultimately turned…read moreinto a reminder of how one outstanding employee can completely restore faith in a brand despite serious shortcomings in management. We visited the Tiffany & Co. in Scottsdale, AZ two days before Valentine's Day. We selected a bracelet we loved, but were told they didn't have the correct size in stock. The sales associate offered to order it and gave us her card. The next day, unaware of that conversation, we returned to purchase the bracelet as a surprise. The same associate sold us the bracelet they had in stock, assuring us it was the correct size... but it was not. On Valentine's Day, in front of family at dinner, I tried to put it on... and it didn't fit!! The embarrassment and disappointment were overwhelming, especially knowing the associate had been aware it wasn't the right size. The following day, we went to the Tiffany & Co. location in Tucson, AZ to resolve the issue. The manager we spoke with was disengaged, offered little empathy, and showed no ownership of the situation. She didn't even make eye contact. When she recognized the associate from Scottsdale, her only comment was, "Oh, she used to work here, she's very nice." This completely disregarded the money we had spent, the ruined celebration, and the frustration we were experiencing. Then Max stepped in. Max listened with genuine concern, acknowledged our frustration, and assured us he would personally make it right. He handled the exchange and promised to secure the correct size. Nearly two weeks later, he called to let us know it had arrived. Due to scheduling conflicts, we picked it up while Max wasn't working and unfortunately, the same manager mistakenly gave us the EXCAT SAME INCORRECT SIZE again, failing to pay attention to detail or confirm the order. At that point, we were beyond frustrated and seriously considering returning not only the bracelet, but also the matching necklace we had purchased. The thought of walking away from the brand entirely was very real. But Max didn't let that happen. He personally apologized for the continued mix-up, wrote a handwritten note explaining the mistake, and followed up two days later with flowers and a message about "turning over a new leaf," asking for the opportunity to give Tiffany's another chance. That level of accountability, empathy, and follow-through is rare. This review is not positive because of management. It's positive because of Max.... He demonstrated what true client care looks like! The ownership without excuses, thoughtful gestures without prompting, and a genuine desire to rebuild trust. He consistently steps in to address issues and provide the leadership that the manager has failed to demonstrate. It's because of Max that the store maintains its reputation and that we are giving Tiffany another chance. Because of Max, we were reminded that exceptional service still exists. Thank you, Max! You truly make a difference and are a shining example of leadership and excellence for the Tiffany brand!

    The visit was ok. I was in during a busy time so I attribute staff being so busy to that. However…read moreonce the staff member was interacting with me they were very nice and sweet. Overall this would not be my store of choice for Tiffany's however I have also received decent service but for Tiffany's that was a bit below par.

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    Tiffany & Co - Checking out

    Checking out

    Tiffany & Co - Entrance

    Entrance

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    Complimentary sparkling water

    Precious Metals Refinery - goldbuyers - Updated October 2026

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