I posted the following review on October 1, 2018 - it's very odd that it is no longer on this site for a review. Decided I would repost so as to help anyone looking into using this company.
October 1, 2018
I am writing to this to warn everyone from using this company and to share our personal experience. They do not stand by their architectural drawings, they do not meet promised deadlines, and they provide very, very poor quality plants; nothing closely representing the ones they state they will provide. This is our personal experience with this company.
We were billed $5800.00 for what was to be a beautifully landscaped area by our outside patio, as well as providing some improvement in our landscaped front beds. None of which happened.
We first had Peter visit our home on August 3 to explain what we wanted and expected; it then took 2 weeks to get a drawing of what Peter was going to have planted and what the site would look like, including pictures of the plants. He was given our deadline of September 1 and promised the job would be completed a couple days prior to that date. As September 1 got closer, I had to continuously call Peter and ask when they would be starting this job and how long he projected it would take to complete. He continuously stated he would have to check with production - with a call after call to him and only 2 days left prior to the promised completion date, Peter then told me that he never said it would be done on any specified dates!
With that, I finally was able to get a call through to Steve, the GM of this company. He was also no help - the 3 day job (as I was told it was to be) was completed in 1 1/2 days - but looked like they had gone and dug up plantings from along side the road and brought them to our house and planted them! It was and still is a very unpleasant sight to look at!
As of October 1, there has still been no action from them to improve and actually come through with what was agreed upon - the poor quality of plants have basically all died and the only thing Steve is willing to do is give us a $250.00 credit? So they basically have billed us $5,550.00 for a few tiny bushes, mulch, and some black dirt!
We asked Steve several times to have the owner of this company, Eric, contact us. Finally, September 29, we received a call from the owner, Eric. He stated he hasn't even been to our property to see what the issue is and was trusting that Peter and Steve were making it all right.
This is obviously a very poorly run company, with an incredible lack of communication within its organization. Worse yet, is their lack of accountability, communication, performance, quality and honesty to the customer!
I have only posted a few of the pictures I have many more - as well I have videos. Hopefully, by providing this review, no one else will have to go through this experience. There are plenty of landscaping companies, my advice, due to our personal experience, is to choose someone else.
October 8 - Update*
After this posting, we received an email, dated October 1, from the owner, Eric, which stated they are willing to replace the perennials that are all dead (my thought - now we are entering freezing temps at night).
Also, when we met with Peter we were explicit that we wanted mature plantings immediately, not ones that would mature in 3-4 years. We stated that numerous times. He stated they did have mature plantings on site and he could provide those to us - never got those.
Now they come back stating that "each season for the next 2-4 years perennials will improve..." This is exactly what we didn't want -- and Peter was told that, as well as Steve.
Peter stated that there was a lack of water - not correct, as we have an in-ground sprinkler system that we had the heads directed exactly (by the in-ground sprinkler company) as they should be on the landscaped beds - shrubs etc. to provide the needed water for the new plantings.
Sadly, this should have been resolved within days from September 1, when we expressed, that day, our unhappiness and dissatisfaction of the job that was performed, so that we could have possibly had some type of resolution. It took call after call and a posting to Yelp before Eric and Peter put any type of suggested resolution on paper to us.
It's unfortunate that the owner didn't get involved earlier - this has been ongoing since August 3, 2018 and it's now October 8, 2018 - we are totally dissatisfied. We would highly not recommend this company to anyone. read more