Enjoyed my recent stay at The Scarlet. Very modern, comfortable and clean hotel. All of the…read moreemployees were very friendly. Great location. The shuttle service was very helpful. Great view from 6th floor bar. Enjoyed the workout room and really liked the lobby space.

The Scarlet Hotel - A Disappointing Failure of Hospitality…read more Reservation: September 27-28, 2026 | Intended Stay: September 28-29, 2026 I want to acknowledge that the original reservation mistake was mine. I accidentally booked our room for September 27-28, when our intended stay was September 28-29. I understand that hotels have cancellation and no-show policies, and I accept responsibility for selecting the wrong date. What I cannot understand or excuse is how we were treated when we arrived and tried to find a solution. We were in the middle of a 900-mile move from Colorado to Minnesota, driving a 26-foot U-Haul with a trailer. I chose The Scarlet after confirming that they could accommodate our truck and trailer. We planned Lincoln as our overnight stop because we wanted one special evening together in the middle of a stressful move. We were looking forward to a comfortable hotel, a romantic dinner, and an opportunity to relax and reconnect before continuing our journey the next morning. Instead, we arrived on September 28 to discover my reservation mistake and learned that we had been charged the full room rate for the previous night. We weren't expecting the hotel to ignore its policies or erase my mistake. We were ready and willing to stay at The Scarlet that evening, and hoped someone might help us find a reasonable solution. When we asked the front-desk employee whether there was a manager or anyone she could call, she told us that they "don't answer their phones this time of the day." Only after we continued pressing the issue did she give us business cards and tell us that someone should get back to us in a day or two. That was hardly a solution for two exhausted travelers standing at the front desk needing accommodations that night. Even more disappointing was the employee's demeanor. Rather than feeling that someone wanted to help, we felt dismissed and, at moments, almost mocked. Whether that was her intention or not, the interaction came across as lacking empathy, professionalism, and basic courtesy. We walked away incredibly disheartened. Unfortunately, the disappointment didn't end there. It has now been 11 days since we arrived at The Scarlet on September 28, and not a single person from the hotel has contacted us. On October 7, I left a voicemail for the general manager, hoping to discuss what happened and give the hotel an opportunity to address our concerns. As of October 9, that call has gone unanswered. I find that especially troubling. The front-desk employee suggested management would respond within a day or two, yet 11 days later, we haven't received a courtesy call. What makes this experience even more disappointing is that my partner has been a loyal Marriott rewards member for years. We have another meaningful trip coming up later this month to lay her father's ashes to rest. We had been planning to stay at a Marriott property during that trip, but after this experience, we are seriously reconsidering that decision. This isn't about threatening to take our business elsewhere. It's about the loss of confidence that comes from feeling that a hospitality company doesn't care when something goes wrong. A simple response such as, "I'm sorry this happened. Let me see what options we have," would have made an enormous difference--even if the financial outcome had been exactly the same. Hospitality isn't measured only by beautiful accommodations or how smoothly things go when everything is perfect. It's measured by how people are treated when something goes wrong. I made a reservation mistake, and I accept responsibility for it. But the way we were treated, the lack of meaningful assistance, and the absence of follow-through were not my mistakes. We had hoped The Scarlet would provide a memorable, romantic evening in the middle of a difficult journey. Instead, it became memorable for the wrong reasons. We didn't expect special treatment. We expected hospitality. Unfortunately, we didn't experience it.

Review is strictly for Boitano's (cocktail lounge adjacent to the hotel check-in)…read more Lovely experience here. Packed on Valentine's Day before our shows, so it's clear it's more than just a hotel bar that residents frequent. Lincoln doesn't have too many stops for craft cocktails, so this is a nice find. My first selection was a whiskey-based with smoked rosemary rim. My husband got something with absthinhe in it. Our other friend ordered what looked like a drink version of an orange cream pie. So fun and the ambiance can't be beat. Drinks typical range 15-20 for fancy cocktails.

Very, very noisy. The hotel staff was very nice, very…read morefriendly. The room was so clean! It was probably the cleanest hotel room we've been in. And the room itself had a great layout. The bathroom sink is weirdly tiny, but overall the room was fine. Except for the noise. So much noise! All night long! We were facing 11th street and we were staying over a weekend. You could hear cars all night. And ambulance one night at 2 am. And if that noise wasn't enough, they were hosting something in what I guess is there convention area? And that noise went on until midnight. Insanely loud music that we at first thought was coming from someplace across the street. But nope. It was coming from a few doors down. I so wanted to love this place but we will not be staying here again. A good night's sleep is too important to us. I really feel that better quality windows would make a world of difference.

This is the 3rd time I have now stayed here. All 3 times I have had nothing but FABULOUS service! I…read morejust get the single room. Has a nice size bed, direct TV, nice and quiet, small frigerator/freezer, microwave, good little clean bathroom/shower! Fits the purpose for my business travel. Love how I can come into my room from inside the hotel as well as the outside since I am on the 1st floor! Also free breakfast in the mornings! Thank you for awesome service!!!

The first room they put us in the front door wouldn't close unless you lifted it. Moved us into…read moreanother room and the TV was lousy. Elevator was broke, don't know how anyone could get to the floors if they were in a wheelchair. Place is rundown. If you're desperate for a place to stay it'll work. Room was clean desk person helpful, maintenance was there later fixing the door.

The rooms themselves were AWESOME for the price. Clean, decently-new looking, and smelled of…read morenothing (which is exactly what I always hope for in a cheap hotel). Comfortable beds. For the price, I felt like this was an amazing find. The 4/5 stars is because some stuff didn't really work: the light switch didn't turn the lamps on and the shower faucet was wonky (it was stuck on half bath setting, half shower), but I have to give it 5 stars on cleanliness. Lobby and hallways smell a little funky and feel little run down, but the rooms were miraculously spotless. Also the guy at the front desk was strange and way too talkative. He went trough the longest spiel I've ever heard from a front desk operator: all the stuff that's around the hotel, how to work every little thing in the room, extreme detail about login into the wifi, etc. But none of that is really important when you're on a budget and look for a clean, safe space to sleep for the night, which is what this place is. I'd recommend it and I'd go back again.

I had a very concerning and uncomfortable experience at this hotel and feel it's important to warn…read moreothers. When I first checked in, I was given a key to a room that was already occupied. The front desk employee was polite and apologetic, but accompanied me to the next room late at night, which made me uneasy as a woman traveling alone. The second room was clearly not cleaned--there was an unmade bed and used towels on the floor. The third room I was assigned was acceptable, but it did not have a security chain on the door. Given the earlier issues with rooms being incorrectly assigned, I did not feel safe and was worried someone might enter my room. The following morning, I went down for breakfast shortly after the posted start time of 6:00 AM, but nothing was set up and no staff were present. When I called, I was told breakfast started at 6:00. After explaining it was already past that time, I was told it would still be a while before anything was ready. I raised my concerns about the previous night and asked about a possible refund. I was told someone would look into it and follow up, but I never received a response. After multiple follow-up calls, I finally spoke with the same employee who had checked me in. He was extremely rude, denied the situation occurred, and repeatedly accused me of being "the kind of person who takes advantage of a situation." He also refused to let me speak with the manager (his cousin), claiming he was unavailable. At this point, I am less concerned about a refund and more focused on making others aware. The lack of proper room management created an unsafe situation, and the dismissive and hostile response from staff was unacceptable. I would strongly caution anyone considering staying here, especially those traveling alone.

The rooms are clean. The lobby is clean and up to date. The supper was delicious. They had spinach…read moreto make a salad and I added feta cheese and grilled Chicken from the main course, croutons, and a variety of dressings and vinaigrettes to choose from. Tonight's main course was grilled Chicken, Pienne, and mixed vegetables, which were all good.

We liked this hotel. Staff was friendly & the hotel was clean. They had a nice restaurant area, big…read morelobby and their continental breakfast was pretty good. They had a lot of selections to choose from. Their coffee is extremely hot, so make sure you put one of the extra sleeves on to hold it. The room was clean and spacious. I like the fact that they did not have a weighted fridge so you could keep outside beverages cold, if needed. This particular hotel was offering free happy hours during the week but unfortunately we did not get to partake due to our schedule while we were there. Would definitely stay there again.

Such a beautiful RV Park; love the lay out that is different than the multiple rows in other parks…read more There are so many trees, making it serene and quiet even on the busy weekend. We didn't get a chance to use any of the amenities due to the season and the event we were in town for but noticed a lot for kids. Appreciated the friendly and helpful staff. Will definitely be back and would highly recommend!

Back again! Same great service by email with questions and booking as well as arrival. We paid for…read morea late check out arriving late and didn't need to be to Omaha until afternoon. Well worth it! It was going to be a little steep to pay for the wristbands for the water slide only, but you also get extra punches on the wrist band for more balloons for the water fight set up, or an iceey drink, and maybe something else... They take you to your site and always make sure you have what you need. Will stay here every time we travel through and look forward to it!

Perfect overnight stop! Affordable, especially for full hookups with 50 amp electric. Very nice,…read morehelpful host. There is a train track nearby...the noise didn't bother us at all! Even had good wifi.

If I could give 10 stars I would. Each time I called they answered and were very sweet with all…read morequestions. When we arrived we were greeted and shown around and Al took my husband and explained the grounds to him. The grounds were immaculate and sites are very level, perfectly grassy, full hookups and did I mention you can walk to their town if you wanted too? Bowling alley, shops, eateries etc. cute little river that flows on the outskirts of their property, very serene and relaxing here. Close to i80 so it's convenient too. Rates are very reasonable. If you're in the area, don't hesitate this is a great Rv park.

This was our first time staying at the campground. We have been driving across the USA from NJ to…read moreCA so we have experienced many kinds of campgrounds. This is one of the better ones we have stayed in. The laundry, shower, restrooms are nice. The grounds are kept up. The pool and kids area are good. I would like to state the owners and camp staff are very helpful as our trailer had some issues some of which we were able to fix. They were helping us find a good mobile RV repair person. I appreciate the friendliness of staff The next time we are in the area we will be staying here. I recommend this campground.

Bring earplugs. Very nice campground. Just stayed here one night. Very clean showers. Firepit and…read morepicnic tables. But bring earplugs cause it's Right next to loud I-80 freeway and train in the distance.