DO NOT LEAVE YOUR PET HERE!!! A 1 is to high of a score for this place, it should be a zero. Unfortunately, I chose to use this kennel to board my dog for an extended period due to my family moving to a new residence. At first everything seemed ok, the kennel was clean in a secluded area with plenty of space to walk the dogs etc. When I initially signed paperwork I was told that my dog would recieve exercise everyday and that the kennel would supply food for my pet. However, about a week in I was contacted about my pets food situation, I was told that he eats too much and that I "should" bring in cans of food for him. I also brought up his exercise schedule and I was told that he had been aggressive towards the handlers so they were not able to walk him at all. My dog had never been aggressive towards anyone before, but because of the situation and new environment I did not question this. I regret that completely. I felt stuck in the situation because the kennels owner Elena... required cash up front for the stay and would offer no refund if you take your pet home early (even though in the contract there were different payment terms)! I visited my dog regularly to walk him and bring cans of food, treats, bedding, etc., except for on a two week period where I was on vacation and out of town, during thus time I received two phone calls from the kennel...reminders that the next payment was coming up or due soon...the first came two weeks before my next payment was due??? Then when I was back in town and went to go visit my dog, bringing payment mind you....i was astonished at the size of my dogs front right leg. It was swollen to about three times the size of normal. I was immediately furious, to me it looked like his leg was broken. When I confronted the owner of the kennel Elena, she said "oh...i thought the dog was brought in like that." She had supposedly been taking care of my dog for over a month...more like neglecting him for over a month. Needless to say I was completely taken back by her attitude and actions. I rushed my dog to the nearest vet, where he received xrays, shots, medication, etc. Turned out he had a massive infection in his leg caused by an open sore on his elbow joint that couldve easily spread, and could have also been easily prevented had he been examined or looked at period. The total bill was roughly $480.00. I have spoken to the owner Elena about her neglect and liability she has taken no ownership for her wrong doing, nor does she seem to care about my pet. Someone like her should not be in the business to care for anything but herself, I believe she chose to deal with animals because they cannot speak for themselves, so she could neglect them and not be punished for it. She is cruel, heartless, it is very obvious she only cares about money. So thank you Prado Dog Park, and thank you Elena, for teaching me a very valuable lesson!!! I will never take my dog to a kennel ever again, I would rather chain my dog to my leg for a month then trust somebody else, that I don't know, with the care of my pet. PLEASE DO NOT TAKE YOUR ANIMAL HERE, UNLESS YOU WANT THEM NEGLECTED, AND MISTREATED!!! read more