Our son had his 13th bday here with a bunch of friends. The afternoon went well and everything was…read moreorganized and efficient. Staff was friendly and the resting area was spacious with more than enough picnic tables to eat afterwards. Great time!

This business does not respect medical exemption, despite being an outdoor business and mask is…read moreonly mandate for indoor. It does not follow municipal nor provincial by-law guidelines; made up its own policy and used the excuse that it is a non-essential business by the definition of the government to enforce it. I will not recommend nor support a business who discriminate its paying customers for medical disability. There are hundreds of other paintball field in the GTA who respect its customer and honour medical exemption and in need of customer support during the pandemic. This place does not need your financial support as much as it need its customer to wear mask and would sacrifice its positive reviews to do so.

Came in for an arm cap for the homie. Unfortunately, they did not have the particular style he was…read morelooking for. Looking around here though, pretty impressive because they appear to have any army thing anyone could ever be looking for. The guys were super friendly and totally awesome to shoot the stuff with. I'd go back in just to carry on the conversation. Cool spot. Cool dudes. Cool stuff.

At first glance this place seemed to have a lot of cool items. I had my eyes on a gas mask that was…read morepriced at $30 and a pair of suspenders that were priced at $10. When I got to the counter, the gas mask was magically priced at $50 and the price of the suspenders was doubled at $20. I ended up just getting the suspenders, but the cherry on top was that the suspenders were actually broken and missing a clamp making them pretty much unwearable. Definitely not coming back.

this place sucks, we showed up for our appointment and the place was completely closed, the guy…read morescammed our money and refused a future time and refused our refund

Absolute terrible customer service. Staff are unprofessional and do not communicate well. Teams are…read morealmost always unbalanced where they put new and inexperienced players against regulars/pros/content creators to make themselves look good. You guys are a joke.

We had a great time painballing and DMZ. The referee's make the whole event easy and stress free…read more For $35 bucks you can enjoy a great time with your friends.

NOPE NO NOPE Came in…read moreon Sunday, 3 Birthday parties at the same time what a mess, overcrowded and completely unsafe. 60 dollars for like 3 games about 5 minutes long. Place was disgusting, THE TOILETS reeked and you can smell it down the hall, there's 1 toilet per gender so you can imagine how much it gets used. It's completely unsafe, the place was so understaffed they didn't even check waivers or people's gears. Some people were using guns with a PSI rating wayy too strong for what gear they give to the public. Clearly the owners are greedy, the prices are crazy it's almost 3 times what you pay for outside for paint balls and bear in mind they get supply shipments for it. But holy hell, of course their buisness comes from parties so why even try to make the prices even remotely believable. The Paint ball arena was fine, if you're a rookie be ready to be so dirty you throw away your shoes at the end of the day. Some places were very slippery and steep even though we are signed up for it we saw two people break their ankles that day. Overall, It's cheaper to buy your own gear and have a paintball party at someone's back yard than to ever plan a party bere. Absolute bonkers.

this was my first paintball so i have no comparable experience but it was pretty fun, the staff was…read moreall chill and the arena was cool. their guns did jam on me a couple times which sucked and also cleanliness is not great.

Sold me 2 gbb airsoft magazines for the airsoft rifle I was purchasing figuring their airsoft guy…read moreknew enough to do the job he was hired for. They were not compatible. I drove 2 hours back to the store with the rifle to demonstrate how things did not "line up" and to do so would damage the bolt thus voiding the warranty (PTS Radian Model 1). Their tech (Calls himself "The Witch Doctor") took it out back to confirm. He did, but his poor weapon handling drills engaged the mag release causing it to hit pavement, breaking the feed lips and he pretended like nothing happened. Regardless, it became my problem as they refused to rectify the situation. Ordering online from them makes Aliexpress seem like Amazon Prime, but as a medically released Canadian Forces veteran, I had nothing but time so the commute to the store became a regular thing and I always made large purchases. This is just one of many issues I've had in the years I did business with them, my mental state was just not in a good enough place at the time to know any better. The only good thing I can say about them is that the store actually does have a great selection of rare items, but they ruin that fact by lying about stock on their website.

Item not shipped, refund ignored, forced to open dispute…read more I had a very disappointing experience with Hero Outdoors. The product I ordered was listed as "in stock," but after placing the order I was informed it was actually discontinued and unavailable. Instead of issuing a refund, the merchant attempted to push a replacement product. I clearly requested cancellation and a full refund multiple times, but my requests were not addressed. Communication became increasingly poor, and eventually the merchant stopped responding altogether. No item was ever shipped, and no tracking information was provided. I was left with no choice but to open a dispute with my payment provider to prevent further charges. This lack of transparency, combined with poor communication and failure to process a refund, made the entire experience frustrating. Based on my experience, I would not recommend ordering from this merchant.