left boat to be fixed, sat for over 5 months and still is not fixed, was told it would cost 1000 more than the original quote.
I dropped off the boat for service august 1st. was told the boat would be looked at by Wednesday the 5th. I waited till a week after I dropped it off and called to see what is going on. was told they got backed up, working in the service industry I know this can happen. so I waited one whole month just to get the boat diagnosed was told it needed two fuel pumps and a fuel baffle. for $1100. I agreed to the repair that it would fix the issue. I waited 4 more months to have them fix it. I got told there is other more important boats in front of mine and parts where on back order. come the end of October with still no phone calls I looked into the parts my self. I could have oem parts at my door in three days and they where never on back order via mercury marine. so I called and asked. and wouldn't you know it two weeks later I get a call that the pumps are in and the third fuel pump is bad and would cost 1000 more on top of what I had already spent. I asked about what diag they performed was told that they separated the fuel systems, well if you where diagnosing the fuel system you should have known that "all the fuel pumps where bad" witch I find that hard to believe, more like parts till it starts to me. While my boat was in for service I was at cedar point and seen a side by side being given away by this dealership. I got a phone call last month saying I didn't win the side by side but own a vacation and needed to spend 270 dollars right no to get it. so not only did I get hosed on my boat now they sold my information to adverting companies. I spoke to the owner of the dealer ship about this issue he clams to not know anything about the matter. Find that hard to believe when his signs where all over the display. also when I asked for help on the price or at least free labor since there was no diagnosis or lack of it he said he don't work for free. then told me if I know so much about it why I don't I fix it my self. Then made me feel like the biggest loser when I was told that I just don't have the money to fix it stop wasting his time and come back when I do. I've never been so disrespected in my life. read more