Pat is a great person!! He was so understanding and helpful in selling my late husband's boat. He…read morewas quick to get back to me and picked up the boat right away and sold it right away. He made everything easy and he understood every aspect of this boat when I didn't have much of a clue. I highly recommend his services!!

This dealership is just awesome. We've worked with a lot of boat dealers and happy days is just…read morewonderful to work with. They helped us with warranty work, have winterized the boat for us, answered numerous questions and just have been a pleasure to do business with. We have a Rabalo boat.. they are so knowledgeable. Barbara Bruce Granville Ohio

Absolutely, horrible customer service. After messing up, a insurance job that we had done had to…read moretake it somewhere else to get fixed correctly, tried to explain this to them. And they still tried to charge me additional money would not go back to them under any circumstance. Do your homework before trying them out.

Now that this is MarineMax, a corporate publicly traded company , there service sucks! More than…read moreonce they fix one thing and break something else. They have such a bad reputation now that no one I know will use them for service.

I would not buy a screw from Craig Or marine max, I bought a 56' Sedan bridge from them a few years…read moreback they listed the boat maintained with an open check book! I hired a surveyor he came up with a list of over 125 items that needed fixed, the boat was a joke. I asked for my money back for the survey & they all laughed including Craig. That was my 2nd boat from them. MY families 8th. A 48 Sedan Bridge in 1999 another sedan bridge in 2004 and the 56 that should have been sunk.

Skipper Buds(Marine Max) Marina Del Isle in Lakeside Ohio will not back up the boats that they…read moresell. Horrible experience with them. They do not make any attempt to take care of their customers.

Stopped in looking for information ... Bart spent 3 hours with us going over the ins and outs on…read moreTritoon Boats. Didn't ever push but after we left, we turned around and and looked at a Bennington they had on the lot. Agreed on a price the next day and can't wait to get it on the water in the Spring. Bart was awesome and Lesley in finance was also great to deal with. If your looking at Bennington, I would highly recommend stopping in to talk to Bart!

Super easy and accommodating to work with. Office staff is great at handling the admin stuff,…read moreservice department knows their stuff, and sales staff isn't pushy and is knowledgeable about what they're selling. These guys all know and love boats!

Stay away from this dealer. Customer service is not part of his vocabulary. I have never been more…read moredisappointed with the lack of interest in servicing a boat he sold me. Typically a $100,000 investment warrants some level in making the customer happy, not so with castaway. The boat I purchased, a brand new model, was delivered without some key components being tested for functionality, specifically an in-dash fish finder/chart plotter unit. It didn't work when delivered, and when I questioned it not working, I was told it worked when installed. When the dealer finally made time to check on the issue a couple weeks later, the adapter/plug necessary to sync the motors to the unit was finally installed. He also delivered it without the Yeti cooler supplied by the manufacturer. When I questioned it, he told me the cooler didn't come with the boat. Since the manufacturers description, as well as my bill of sale, indicated it was included, I eventually received it, but should it be that hard to get the dealer to give me what I paid for? Funny how that all worked out. This is just a couple examples of the frustration experienced when dealing with this dealer. I would spend an extra 10k to buy the same boat from another dealer if I knew then what I know now! Buyer beware....Castaway yacht sales and the owner Rick are BAD NEWS!!!!

This place is a joke owner is just trying to move boats. Drive 12hrs to look at a boat that looked…read morenothing like the one in the pics he sent me. Supposition had 3hrs on it takes right try 3,000 hammered hours. If you buy a boat from this guy your dum. The lack of boat knowledge blows my mind who starts a cold boat and just starts reving it up like a mad man in front of the costumer. I can't believe I lost a day of my life to this joker.

My husband and I were looking for a boat primarily for fishing. We went into Buckeye to check out…read moretheir selection and to shop around for the perfect boat. We walked in and was greeted by JD. He was very helpful, professional and cared about satisfying our request and would not allow us to purchase anything that would not satisfy our needs. We appreciated his thoughtfulness and kindness. We picked up our boat two weeks ago and upon arrival, Pete introduced himself and gave us the King and Queen tour of our new purchase. He walked from front to back and showed us all we needed to know. We are very pleased. Thank You Eli and Karen Oh, we just received a thank you gift of delicious cookies and cups!!!

Two terrible experiences with the marine service and parts department yesterday…read more 1) On Tuesday I called about getting a PWC battery. I was told to call ahead of time so they can add acid and charge up the battery, no problem. I was told the battery was $172 (before taxes, etc). I called the next day to order the battery and when I picked it up I was charged $203 (before taxes, etc.) I told the salesperson that I was told the battery was $172, he didn't care, he charged me $203. 2) They add 3% if you use a credit card, but not if you use a debit card or pay by check. No problem, I get it, but I told them you should let people know ahead of time (I would have brought a debit card), the salesperson said "sometimes" we tell the customer (huh?), the salesperson could care less. The salespeople's attitude was that they didn't care at all that they screwed this customer. I'm afraid they have lost a longtime and repeating (PWC and ski package) customer. Maybe business is so good they don't care about customers.