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    PowerPlay

    4.8 (5 reviews)
    Open 11:00 am - 11:00 pm

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    The Big Box Family Entertainment Hub - Bounce house climbing wall

    The Big Box Family Entertainment Hub

    (16 reviews)

    Stated that their corporate policy is No Wheelchairs Allowed. This Facility discriminated against a…read moredisabled parent. The manager, Dana, behaved absolutely terribly. During a child's birthday party today, a mother who uses a wheelchair was told by staff that mobility devices are not permitted inside the play area, comparing her wheelchair to a stroller. After moving through the facility without incident earlier in the day, she was suddenly stopped and told she could not enter. She asked to speak with management. Dana came out and told the mother that this was true and that corporate policy states that wheelchairs are not allowed in the play area. When the mother pushed back on this policy as a violation of human rights (which it is), the manager (Dana) told the mother that she was allowed in but that her wheelchair wasn't allowed. After more discussion the manager let her know she could only re-enter to collect her child after wiping down her wheels. When she asked for assistance due to her disability, the manager responded, "We aren't your maids," and escalated the situation by claiming she (the manager) was being discriminated against as an Asian Canadian. Multiple witnesses confirmed the exchange, and the manager later reiterated the claim, describing it as a corporate policy to bar wheelchairs from the facility--even for parents supervising children. This is a clear violation of basic principles of accessibility and human rights law in Alberta and Canada more broadly. I encouraged the mother to report this to the Human Rights Commission of Alberta (and provided her resources). I hope that an investigation follows

    It was a great place for the kids to play for the afternoon. They loved it and there was lots for…read morethem to do.

    Fun N More

    Fun N More

    (13 reviews)

    Not the best, not the worst. Clean enough and large but horrible staffing issues and overall lack…read moreof support. The play structure I was told (9,11 & 12yr old) was pretty fun and I like that there was a smaller one for kids 5 and under as well as the big one. There is a variety of activities but all on the 'small' side and all cost extra. Eg mini gulf quite mini, 'arcade' 4 out of the 9 are out of order. Bowling is extra money as well. Extra 'adults' cost extra too. Severely understaffed, not enough help at the front or at the concession stand. Where it took 20mins to get a small very cold serving on fries and simple not very good sandwich. When returning the cold fries apologies were given that they would get hot ones out in 5mins and bring them to me. Over 10mins later we went to find out where they were and there sitting, getting cold were our fries with no employee to be seen. Not enough sitting for parents, many people standing or defensive over their tables/chairs to a point of yelling for their kids instead of risking losing there spot. Overall the kids all lost interest within a short period of time and at approx $44 (before extra cost games and food) it's not likely we will return any time in the near future.

    I told myself that the last time would be "The last time", but a 5 year old wants what he wants and…read moretoday he and his buddy really wanted to go to the play place by our house. Close and convenient for me, but today was the last time I will walk in the door. I have gone here with my boy a couple of times and found it to be Sub-par for more than a couple of reasons. First of all - I can understand the "No outside food" rule- they want to make money just like everyone else, but the food is terrible and over priced. Seriously....how do you mess up a cup of black coffee!!!??? Easy fix, eat before you go and don't buy their food and all is good. That I can live with. Second - I can understand the "Kids must wear socks" rule - I think that that is a great idea to keep your kids feet at least a little cleaner, but whatever you do, don't think about their hands!!!!! BRING HAND SANITIZER!!!! Oh, and make sure that they don't touch their face. The place really smells!!!! In all fairness, if you put a bunch of sweaty kids in a room and it is bound to have a sent, but WOW it is bad in there. It smells like someone peed in the ball pit!!! On top of everything else, it just "feels" plain old dirty from the second that you walk in the door to the point that, as and adult, you don't want to touch anything. I could even live with that - kids are gross, especially little boys!!! They get dirty all of the time, but there are limits to what you want to expose them to. One more note one the "Socks" rule. There is a sign that clearly states that they would prefer that you don't wear your outdoor shoes. Perfectly understandable!!! Who wants muddy, dirty, wet boots traipsing all over the carpet where kids are running all over the place, but god forbid...... DON'T BRING SLIPPERS FROM HOME!!!!!!!! You see, I don't walk around my own house in socks. I will either be barefoot or in slippers. I'm a fully all grown up 300lbs 42 year old man and I feel that it would be perfectly reasonable for me to bring slippers....nope!!! The staff will look at you like you just walked into their house and kicked their dog. This was today and the reason that I walked out. I'm just glad that I had not paid yet. Third - The staff.......I would like to give the staff a piece of, hopefully, useful advice- IF YOU HATE KIDS, DON'T WORK IN A PLACE FULL OF KIDS!!!!! You would think that this is self explanatory, but apparently it is not. It is exceedingly easy, simply don't give a kid a filthy disgusted look for running around screaming like a nutcase when you cater to a demographic that run around screaming like little nutcases. The kids won't notice, but I notice!!!!!! For that matter, I'll take it one step further.... IF YOU HATE PEOPLE IN GENERAL, DON'T WORK IN CUSTOMER SERVICE!!! I don't mean to be rude, but come on!!!!!! Don't look at me like I'm interrupting your work when I need assistance.........I AM YOUR WORK!!!!!! In the end.....skip that noise and go to that other place near by. I don't want to say the name of the place, but it starts with a "T" ends with a "K' and the middle rhymes with "ommy". They cost more and have all of the same rules, but actually seem to like people and don't get bent out of shape if you want to wear your slippers.

    PowerPlay - arcades - Updated May 2026

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