In 2019, I paid more that $3100 for apparatus 1 and apparatus 2 trainings- specifically for in-person trainings in summer and fall 2020 in Scottsdale, Arizona.
PP cancelled the trainings. PP then cancelled the rain dates.
To date, no Arizona training dates have been rescheduled.
I've reached out many times over the last year for updates. Their customer service is horrible. I've just been stonewalled.
I've not been able to 'speak' to anyone; just email. I've been told there's a managing director but have not received any communication or direct info for said person despite numerous requests.
To date, the only options I've been provided are: waiting for them to schedule something in Arizona, doing online training, or traveling to a state where they have a training.
Waiting isn't an option, and also seems highly unlikely as it seems the AZ studio I did both my mat trainings at no longer works with PP... I had even provided PP with the name AND number of an AZ studio that might allow them to use their location for training. Crickets...
I lost my business in 2020. I'm now beginning new full time employment. Thus, waiting for PP to maybe one day maybe schedule something and then taking time off IF they ever get around to scheduling something is so unreasonable for them to 'offer.'
(Thank God my future employment isn't as an apparatus instructor pending training - God forbid that I've been waiting this long and even longer for my main source of income!)
Online is a joke- and they should know that. Beyond the fact that they know I don't have equipment for apparatus, this is a hands on, in person athletic activity. They are making a mockery of the entire Pilates philosophy. Joe must be rolling in his grave that a studio would purport to provide classic training through the internet - not in person! And, in my case, contractually I did not pay over $3k for a zoom link!
Traveling is also not a fair 'offer.' I paid for Arizona training- I didn't contemplate at the time of payment paying additional airfare, hotel and travel fees nor should I have to. Interestingly though I traveled to another state for other reasons during which time there was a training in said state but despite multiple emails and requests no one at PP would confirm me in time to make arrangements to participate. In fact despite many attempts, I got no response at all regarding registration, which would have to be done via PP personnel themselves since I would have to pay AGAIN to sign up online, and need I say more about that!
They also won't refund me despite the fact that their own student contract refund policy provides for a refund when they cancel training dates and rain dates. None of the exceptions listed apply that might preclude a refund. The very one sided contract THEY drafted - they won't even abide by that!
There is simply no justifiable reason that to date there's been no Arizona trainings, there's not even any upcoming trainings on their schedule, which goes into 2022!
While I can comprehend that COVID in early to mid 2020 might result in a short postponement, when people were figuring things out ... but to fail to provide training in Arizona to date, April 2021, let alone any upcoming training dates in the schedule and to fail to show any proof that there's been any effort on their part to make a training in Arizona happen- is just egregious conduct on their part. Clearly they couldn't care less about training as they've already gotten paid!
NYC might be more restricted I suppose but Arizona has been open for business! And I've been ready willing and able to participate should they have said the word!
Essentially they are milking the COVID excuse to their advantage and to others detriment. They simply have no justification to keep my money if they cannot provide me the services for which I paid.
Bottom line these people will take your money gladly but couldn't care less about students or training. The fact that they would even offer online apparatus training as a substitute for in person apparatus training is proof positive they don't care what kind of teachers they put out into the classical Pilates universe. read more