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Power Equipment Company

2.2 (11 reviews)
Closed • 9:00 am - 12:00 pm

Services - Power Equipment Company

Outdoor power equipment services

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Power Equipment Company

Power Equipment Company

(2 reviews)

$$$

I just had a very unfortunate experience with Power Equipment Company. I dropped off two pieces of…read moreequipment for service. One was an out-of-warranty weed whacker and the other was a hedge trimmer that was still under Ryobi warranty. (Power equipment Company was listed as a service center on the Ryobi 800# at the time.) The owner was not present and the employee I dealt with was not trained in store procedures. I completed no paperwork and was given only a store business card and told the owner would call back. Steve called to say that they no longer do warranty work for Ryobi as they had trouble with reimbursements. The weed whacker was not worth the cost of repair, but there would be a $50 service estimate fee just for looking at it. This estimate fee was never mentioned at the time I dropped it off and we would never have paid $50 just for diagnostics! Would anybody? It seems if you seriously want a fee for estimates, you need to bill it before you give a repair estimate that is more than the replacement cost of the item! We will not pay $50 just to pick up a broken machine. But, Steve saw an opportunity to blackmail us and refuses to return our Ryobi trimmer unless we pay the service estimate fee for the weed whacker. But, they DO NOT even service Ryobi. Why did they accept the Ryobi at all? We would simply like our property to be returned. Even if the machine cannot be repaired, the battery pack has a value of ~ $50 to us. Steve and his wife Tori seem to really believe their policy makes sense. I feel as though my property has been stolen. Update: We suddenly got a call that we could come pick up our trimmer. I do not know what prompted the change of heart (my Better Business Bureau complaint?, my poor Yelp review?, my complaint to Ryobi for listing these people as a repair center?). When we picked up the unit the employee said that he was being forced to pay the $50 fee because he had neglected to charge us up front. I don't know if this was the truth or a ploy to guilt us into paying. We did not. We informed the employee that it is ILLEGAL for the employer to collect $$ from the employee and directed him to the website of the CA Labor Commissioner's Office. Either way, this is simply despicable behavior. Avoid Power Equipment Company!

I have a piece of of equipment in for repair for over three weeks now and still they dont call me…read moreand give a update. They lack good customer service. They have ordered parts and it seems they are giving me the run around drill. If you think you will receive fast service you may want to go else where.

Power Equipment Company - outdoorpowerequipmentservices - Updated May 2026

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