If I could give less than one star I would. Do not buy from this store if you do not live in…read moreMadison County. Their service is non existent if you live further away. We have purchased several appliances from them. We were lucky not to have problems so far with the first two appliances we bought.Our last purchase was a refrigerator that did not work correct from the moment we plugged it in. When I called about it I was told I was out of their service area and they wouldn't do anything about it. No one tells you at the time of purchase about their service area restrictions. I was told to call the manufacture. It has been a total nightmare dealing with this. As of yet we still do not have a working refrigerator after 3 weeks. I will never buy another appliance from MidCity. Mary T.

we went specifically for a gas range. found the one we liked, they didn't have the color we wanted…read morebut could order it. We had no problem with that. the store owner assured us we would be happy and said we could pay half now and half when it came in. Got to the cashier and they asked for full payment. we waited. when there was no contact and the arrival date had passed we contacted the store. The person we talked to could not find a record of it having been ordered. We were told the person who does the ordering would call us the next day. Again we waited. We had to call, he was very nice when we talked with him and he said he would keep us updated. He did not. Finally, over two months after they took our money, we got a call that the stove was in. From there the service was great. The lack of effort and the incompetence has left a bad taste, therefore we will not be going back to this company for future purchases.

Called and requested services in Norfolk Nebraska. You can only reach people in the call centers in…read moreMissouri(Sahara ) and Arizona(Mindy) They talk from script and won't use common sense or allow one to talk to anyone in the local office. They have one common sentence "We aren't installing cable services due to Covid 19". I tried to explain that we just bought the residence and that it has been vacant for 5 months and we aren't moving in for 2 weeks. The residence did have cable service from Sparklight in the past so the residence is easily serviceable. I told them they could go into the unoccupied residence on own without interacting with anyone or anything but I couldn't get past the Call center people working off script. They refuse to use common sense or let me talk to the local office/manager. They are forcing me to use Dish. Poor customer service and willingness to use common sense. I understand they don't want to go into occupied residences due to Covid, but a 5 month vacant house that has had service in the past ???

Customer service is HORRIBLE!! I moved out of the service area and can't drop off my router because…read morethey close the drop box at noon during the week and they have nothing for the weekends. Now I'm stuck paying for something I can't even use until I get a week day off. I'll never do business with them again.

I had to take use this company because I live in the country and could not get anyone else. The…read moreinstaller put the main box off the last bedroom at the end of the house. I think he did it because it was the easiest place to install it. After we had it for awhile we decided it was not the best place to have the box. We went in and told them about it and they said they could move it for a small fee of $45.00. With all of the starting up fees they charge they still would want another $45.00 to move the box even if is was the fault of a very lazy installer. It is a rip off company and their internet is really slow. I am sorry we every signed up with them.

Be aware! I stopped by this store on a quick trip to…read moreNebraska to see my elderly father who is in the local Vets Home. He can't see very well any more and was wanting a phone with bigger buttons. I explained exactly what I wanted and was shown a phone that seemed like it might work. I said he is unable to travel to the store and would have to take it to him to show him. "Sure, no problem!" Well, it was a problem! I wasn't different enough from him current phone so took it back to the store. "Well sir, you opened the box, therefore we are going to charge you a $50 Restocking Fee". I tried to explain to Sarah and then Fred (who was supposed to be the manager) exactly what i told the original sales person but both kept saying, "oh i'm sorry but i can't do anything about it". So what should have been a good experience and a good deed for my father if it had worked out, cost me $50 for having the phone for an hour of time. Unbelievable! Please use this location at your own risk! They are scamming the public and have no issues doing it.

5 of the last 6 times I've been in this store I have walked out after 10 - 15 minutes because no…read moreone has so much as made eye contact with me. There can be 3 or 4 people working and no one will make eye contact, they don't say "hello," nor do they say anything such as "we will be with you as soon as possible." Franchised Verizon stores are not generally vey good, but this one wins the prize for worst customer service ever! This is a perfect example of why we use Verizon online or a Verizon owned store whenever possible. The owner(s) of this store need to invest in serious, hard core customer service training for the employees.