Be aware! I stopped by this store on a quick trip to Nebraska to see my elderly father who is in the local Vets Home. He can't see very well any more and was wanting a phone with bigger buttons. I explained exactly what I wanted and was shown a phone that seemed like it might work. I said he is unable to travel to the store and would have to take it to him to show him. "Sure, no problem!" Well, it was a problem! I wasn't different enough from him current phone so took it back to the store. "Well sir, you opened the box, therefore we are going to charge you a $50 Restocking Fee". I tried to explain to Sarah and then Fred (who was supposed to be the manager) exactly what i told the original sales person but both kept saying, "oh i'm sorry but i can't do anything about it". So what should have been a good experience and a good deed for my father if it had worked out, cost me $50 for having the phone for an hour of time. Unbelievable! Please use this location at your own risk! They are scamming the public and have no issues doing it. read more

5 of the last 6 times I've been in this store I have walked out after 10 - 15 minutes because no one has so much as made eye contact with me. There can be 3 or 4 people working and no one will make eye contact, they don't say "hello," nor do they say anything such as "we will be with you as soon as possible." Franchised Verizon stores are not generally vey good, but this one wins the prize for worst customer service ever! This is a perfect example of why we use Verizon online or a Verizon owned store whenever possible. The owner(s) of this store need to invest in serious, hard core customer service training for the employees. read more

I went into the store to get a new prepaid account since I haven't used my old one in 6 months. My phone is unlocked and I knew that going into the store. My mom actually went for me due to the fact I work long hours. They got me a new sim but in the process I was told multiple times that I was wrong and that my phone was locked. Also they reset the phone without telling me so I lost everything. The manager was no help and the workers were clueless. With my own knowledge and common sense I tried my moms sim in my phone and sure enough it worked perefecrly. The sim they gave me is the problem and I lost all my phone contents AND was charged for it! This store is no help you're better off googling it. read more

Customer service sucks. Wait times are long. Supervisor is eating. Greeter has no idea about anything except putting our name in computer.