We don't stop by often, but when we do have a specific purchase or request, we have found their staff very, very friendly, supportive and helpful. On our last stop, I was looking at some POP! figurines, and I commented about a specific character--within a minute she had not only found it, but got me one that was on sale. They are also quite good at explaining the various game consoles as well as the differences between them. They also don't treat you with disdain if you really don't have much of a clue about the games--they do their best to make you comfortable, and to help you with your best options. HIGHLY Recommended! read more