Update - I received a call from the owner Theresa within an hour of posting my review. She was very…read moreapologetic and her sincerity was very evident. She immediately began looking into what had happened before she called me, and now has the ball rolling. It should be noted that she called from her personal cell phone and is personally making sure that everything is rectified. I dreaded the prospect of starting this process over. Until this we were genuine "five star review" customers of Worthington Jewelers from prior experience. That is what made this so shocking to me. However, Theresa has restored the image and impression we have carried of Worthington Jewelers from the first time we walked in the door. I want to make sure that I provide up to date information and reviews so that folks can see for themselves what is happening and make their own decisions. Also, if I can take the time to write a negative review, then I can certainly take the time to make sure folks know when the store steps up to the plate to make things right. Theresa - thank you. Truly. You don't know how much it means to me that you called me, and that my wife will get this gift. *** I am a repeat customer of Worthington Jewelers, so I am shocked that I have to write this review. I went in just before Valentine's Day with a request to have specific stones mounted in a yellow gold cross. Each stone was specific corresponding to a special month between my wife and I. I started working with Stephen on this. It was going to take some time which I understood. Stephen starts the process to see what needed to be done with regards to the setting, how it comes, replacing stones, etc. I was expecting and update within about a week (per Stephen) which did not come. I had to call to follow up. That led to a return call and a trip in to the store to inspect the parts. Several adjustments were needed (that is also expected in custom work for jewelry, so I was good with this). Once the revisions were decided I left the store expecting get an update within the next couple weeks at the very least. No dice. After almost a month of no contact I called and left a voicemail asking for an update. This was about two and a half weeks ago. I received no call. I made a return call and left another voicemail four days ago. I still have heard nothing from the store. I don't understand why none has taken the time to return my call, or why I'm clearly not important enough to them to take seriously. The piece I am having customized may not be a $10,000 piece of completely custom jewelry, but I am a customer. If they are not interested then at least tell me. If they are facing staffing shortages and are running behind and can't get to the work I understand that as well. I'm flexible. There are no words for the level of disappointment I feel over this. It took me a long time to come up with this idea, pick the stones that had the most meaning, and put the entire idea together. This is not easy for me to do for various reasons. This is something my wife will cherish due to the meaning behind it. She has been through several very tough years and I just wanted her to have something that would show how much I truly love her. I will still get this piece made somewhere. I just don't know where yet. Very disappointed.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

I have known Seth since early in his jewelry career, and he really knows his stuff. He is…read moreremarkably knowledgeable and well connected in the jewelry and watch industries. Seth's attention to detail is, well, extreme, and as a little aside, he is also brilliant at *photographing* the jewelry he handles--another of his passions. He's a straight-shooter who I'd trust to handle any sale, large or small. Seth has helped my wife and I multiple times; in one case he was excellent at at advising on a watch that ended up being perfect for me. I highly recommend working with him.

I had an older Rolex GMT that I was no longer wearing, and decided the money would be better used…read moreelsewhere. I got a few offers from local jewelers, but I felt they were a little low. I met with Seth in his office and felt comfortable the whole time, without feeling pressured to sell. Seth wrote me a check for more than what the other jewelers offered. I will be seeing him again when I decide to sell a few of my other watches.

That's right, he is as good as it gets! He is a trusted jewelry and coin/gold man you can turn…read moreyour back on and not worry. I have bought many things from Jeff. He is more than fair & honest and will sail the seven seas to help make your wish list come true! I will never purchase from anyone else. Thanks for everything!

For all your jewelry repair needs and much more. Jeff is very knowledgeable and trustworthy and all…read morearound nice guy! Proud to say he is my friend.

Great service and selection when it comes to great deals on Jewelry. Cannot beat there prices…read more Ask for Mike "new guy" super helpful and knowledgeable

Very good spot prices selling precious metals and very good buy prices for bullion and collectors…read morecoins.

Anthony who runs the Graceland store is very knowledgeable about gold, silver, and diamonds. He…read moreeven told me the value of my gold jewelry at no cost. He measures your pieces in front of you, counts your pave diamonds and double checks the price he gives you to make sure it is correct. I have gone to Anthony several times, and I am never disappointed.

I love this place wouldn't believe how many vacations I've paid for with the money I make here…read moreselling my jewelry!!! I own a lot of stuff and anytime I need extra money this is my go to place the guy here is super nice he gives me top dollar and sometimes about the value for my jewels. He checks every piece to make sure it's real and good quality and lets you know exactly what it's worth and what he can offer!

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more

I am genuinely shocked by how unprofessional this business is…read more I tried to buy an item from Belmont Coin & Jewelry. I emailed twice and called three times. When I finally reached someone by phone, I was told -- directly -- that they don't have time to answer emails or take calls because they are too busy. Read that again: too busy to answer customers who are trying to give them money. There is no proper online ordering system, no follow-up, no basic customer service, and zero respect for potential buyers. If you don't want to sell online or respond to inquiries, then don't pretend to have a website that suggests otherwise. This is not how a legitimate or serious business operates in 2025. Ignoring customers and brushing them off with "we're busy" is unacceptable. Communication is the bare minimum -- and they completely failed. If you value your time or expect even basic professionalism, look elsewhere. What a mess.

Went to take some 18k gold in told me it was $140 per penny weight over the phone. Got there then…read morethey told me it was only 120$ per penny weight. then they told me my 18k gold was only 14k even though it tested between high 16 to 17.5 on their Xray so now it was only 100$ per penny weight. When I was in there a few days previous they told me it was 18k. Years ago this place used to be fair but don't think I'll ever go back. Make sure to get some other quotes before you just take what they offer, they seem. I miss the old owners.

The owner and staff are so incredibly nice and welcoming to their store. They helped me out with a…read morenecklace I had an issue with and my husband walked out with gun accessories. Plus, I walked out with more jewelry, so win/win! We drove from an hour away to go to this store and will most definitely make the drive again. Thank you Dwight and Derek for such great customer service and conversation!

Staff is great and always does a great job with fair offers. Their selection is large and they are…read morereal pros. Don't hesitate to sell them items they give great rates and also sell gold and silver

By far the only person I trust with things I want to sell he's an honest man, who actually works…read morewith you and helps you determine what you want. There needs to be more like him. If you don't know what you have, these guys will tell you and give you a fair price.

In late March when gold was surging I decided to take my modest amount of gold and silver in to…read moresell it. Owner Tony offered more than I expected (google had said most dealers would offer a smaller percent of spot price.) Then a problem arose in which his expensive laser testing tool said my bar wasn't gold. It was sealed in a plastic case to protect the bar and the maker's stamping. He suggested I call the company from whom I bought it, which I did but they offered no help. I went back to Tony and asked him to remove the container and rescan it - and all was well. Throughout all this Tony was considerate and helpful, as well as teaching me all the aspects about this sort of thing. I feel like he is a man of integrity and clearly he knows his business! Highly recommend. I will be back to sell my coin collection.

This place is so adorable. I have been wanting to get my mom & sister forever bracelets..so I…read moregifted them for Christmas. We had our appointment yesterday. It went amazing. She even fixed my old permanent bracelet that fell off. This place can do it all. An awesome selection of jewelry & vintage things. Right in the heart of downtown Powell!! Parking is easy, safe. I will be back. I recommend highly!! Keep up the great work..nothing is stopping you after 30 years!! The staff was kind from the start. Prices were kinda pricey compared to other bracelet places but you get what you pay for for sure. I got the blue vintage bracelet that fits my personality exactly in addition to my other gold hearts bracelet.

Great place! Super friendly staff. My fiancé got my engagement ring here, and I was thrilled to…read morecontinue with their business on my wedding band! Highly recommend!