NOT Military Friendly. ANY stars in this review go to Tom H., who has been a fabulous ski instructor for my family and has furthered the ski tradition thanks to his patience.
The review below has been emailed to PM; they have replied, though not at all satisfactorily. I've waited the entire winter season, just in case we decided to give PM another try, but we didn't, so this review stands: (Small edits have been made to the letter since this review is now 3rd party.)
We moved to the area from Tx Thanksgiving wk 2015. The resort was given rave reviews by experienced local skiers. We had a fabulous 1/2 day private lesson experience w/Tom H. in January 2016 & enjoyed many days on your slopes.
As Thanksgiving 2016 approached, we left a VM to line up a 1/2 day private lesson w/Tom H. for my sister & her husband. Then I sent an email Nov 19. Then I left another VM. We rec'd a return call the week the resort opened & I booked the lesson, which was almost 20% more than we spent the year before; if you go by the government cost of living increase, which is 3% for 2017, a bit out of whack.
Dec 26 we arrive at PM & are informed my sister & her husband have been booked & charged for a FULL day lesson. They take it because they don't want to "rock the boat" & of course have a great experience w/Tom. (I am fuming about this since I booked it as a half day & feel like they've been rooked into a full day, which they physically were not ready to do & I knew it. Plus their lift tickets. Plus their rentals.)
My brother gets his rentals at Timberline; it takes almost an hr. For a resort limiting the number of lift tickets every day, the rental shop was not staffed for the limited number of attendees.
My husband takes the Timberline lift & thankfully notices the Paradise breakdown, so he's not among those who have to hike up the mountain. We head to Sundown to meet up w/the ski school attendees, bcuz now the upper part of the mountain is packed. To make matters worse, there is NO ONE in the parking lot directing traffic & we are blocked in on 2 sides trying to back out of our parking spot & are caught in a turf war for our parking spot! We ski a couple of runs & ask 3 instructors in ski school jackets if Paradise is open yet. We get one of 2 responses: "I haven't heard anything on the radio," or "I have no idea." No one said, "I don't know, let me check." Even if it's not their job, to say, "I will check," would have gone miles. Basically my husband, brother & I felt the day on the slopes was a waste.
We're hungry & it's almost 1:00 pm. We go to Lucky Slice at Sundown. It comes my turn to order, I'm told they are 30 min from having any food to sell. We ate the snacks we brought (lost revenue for PM) & leave as soon as lessons are over.
Dec 28 we return to PM. We call first to make sure Paradise is open. I go to the window to purchase my husband's & my lift ticket. (My husband is a retired Marine.) I am informed the military discount is only given to the "person who served." I'm dumbfounded because this wasn't the case last year nor when I ordered our tickets online for 12-26; I rec'd 2 military w/o question. There's also nothing online saying specifically "spouses excluded." (This was fixed after my ltr.)...Oh, and the lady at the counter was not friendly. She told me I was lucky to have gotten the military disc thru the website.
My brother buys his lift ticket at Hidden Lakes & asks for an extra zip tie; he wants to secure the top of his jacket. (Former Marine, went to school on the GI bill & now works for the government.) The lady tells him one fastener per ticket, so he takes it, goes to another window, says he lost it & is given another zip tie. Why did he have to ask twice?
There was no direction on the Sundown lift. I was in the singles line behind 2 children (8-10 yrs, maybe) & no one was adding them to 2somes or 3somes, so each of them went up alone. When it was my turn, I attempted to add as a 4th to a 3some (instructor & 2 persons) & the male person informed me they already had 3 people. I did not respond that it was a quad, but neither did the instructor w/them. I don't like wasting time in the lift line because it isn't properly managed. About 2p we decide to rest. I decided if I'm never coming back to PM, I might as well try a piece of Lucky Slice Pizza, which I've never had. Want to guess what I'm going to say next? They are out of pizza dough & it will be 30-45 min. I went outside & ate a snack we brought. 2 more runs & we went to the top to meet with my husband & brother.
As we arrive at Hidden Lake, we see "tacos & beer" advertised. My sister & I use the restroom & come out to my brother in law standing in the foyer with a strange look. "Want to guess what they said," he asks? Answer - the girl running the counter isn't 21 & there's no one working who is 21 so we cannot buy beer; we buy nothing & leave.
Recap: Cust Svc: Ouch!; Food: couldn't tell you. Military: service separated us, we ski together. read more