Cancel

Open app

Search

Pottery Barn

2.6 (63 reviews)
Closed 10:00 am - 8:00 pm

Pottery Barn Photos

You might also consider

Recommended Reviews - Pottery Barn

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

A 1" hole on Pottery Barn item is not large enough for tissue to be pulled out -the weight of the tight linen cover hugs tissue box?BAD!

What do you say when you purchase a product from such a fine establishment.... but when it arrives, it does not work and you are told.... basically, "too bad".... no refund?!!?!?!?!?! Check out the photo below... I ordered a linen tissue box cover and it was embroidered. I was so excited to have this personal item in my house, only the item is a FREAKEN flawed item that can not be used because it does NOT work and there- no recourse???? WHAT?!!! The photo below is worth 1000 words... and not just mine! I brought this item back into the store to provide a demo and there is nothing they can do. Garrett and the stores "GM" Jackie said they could order me a NEW cover but the images on the website - its the same size "HOLE".... I would be ordering the same thing??? WHY? DEAR POTTERY BARN, CEO- LAURA ALBER.... STOP SELLING THIS ITEM- HAULT WHOLESALE FROM PURCHASING AND REMOVE FROM YOUR WEBSITE AND RETAIL CATALOG!!! I WANT A REFUND OR CREDIT AS THIS SHOULD NEVER TO SOLD TO ANOTHER WITH NO RECOURSE.... I WILL NOT BE A SACRIFICIAL LAMB FOR THIS TRIAL PRODUCT!!!!

TOWELS!
Vincent W.

Love going into this store, they do a good job at keeping up to date on home decor items, and also the employees don't act snarky when it's clear that my wife and I are just browsing. In addition, the bathrooms were very clean and even decorated very COOL, there was even lotion next to the hand soap. They also often change the actual design of the store setting up different decorations.

Kim H.

A beautiful shop with amazing staging of their bedroom products! The scents and fragrances from the aromatherapy diffusers are so delightful. Classy high quality holiday decorations are awe inspiring. Treat yourself to this wonderful shopping experience. Thank You & Happy Holidays !

See all

4 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Tisha V.
15
56
50

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 1

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

2 years ago

I love coming to Pottery Barn, they have an excellent selection of pillows and furnitur. The store always looks so inviting and welcoming.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

2 years ago

Joanne, the manager at the pottery barn in Monterey California is not very friendly. Not conducive for positive business and rude.

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Mahi B.
0
22
30

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ann D.
0
29
5

5 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0
Photo of Denise K.
27
78
33

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

5 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Beth F.
45
29
15

5 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

No sign or message in regards to whether you're open on Thanksgiving Day morning? Would be kind and nice to inform the public.

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Vincent W.
40
71
143

8 years ago

Helpful 3
Thanks 0
Love this 4
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Kim H.
799
650
16886

8 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 3
Oh no 0

7 years ago

I really do love this store but the staff at the Monterey location are the rudest people they are Not helpful or pleasant

Helpful 10
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Vicky T.
461
3194
1670

18 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gayle G.
10
447
1067

8 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 5
Thanks 0
Love this 5
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Shiho F.
4848
2835
2459

17 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0
Photo of Doll F.
16
580
140

10 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

Page 1 of 2

Ask the Community - Pottery Barn

Review Highlights - Pottery Barn

I normally shop at the Roseville store but I was in the Monterey area and decided to stop in at the Potterybarn at the Del Monte Center.

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Home Decor 293 times last month within 15 miles of this business.

Verify this business

Consignment by the Sea

Consignment by the Sea

(3 reviews)

Good selection of consignment furniture and home decor accessories but the person working was…read moreneedlessly rude.

A treasure trove hidden in the center of the Crossroads Shopping Center, Consignment-by-the-Sea has…read morea large selection of vintage and antique furniture, as well as art pieces. Just follow the little walkway tucked in between Ace Hardware and CVS Drugstore and turn left to the doorway of Consignment by the Sea. Even if you are just browsing, you will be glad you took this detour. The variety here is staggering, as well as the delightful lack of predictability from vintage and antique creations. Thanks to this store, there is a delightful large Japanese screen gracing our living room, with delicately painted pine branches. We also discovered a pair of red porcelain lamps, a black Japanese laquer chair with an ottoman, upholstered in a red geometric pattern, a leather topped coffee table with scroll legs, and four black upholstered modern dining chairs. The value of vintage furniture is that you can find solid wood, brand name pieces for a fraction of the cost at department and furniture stores. They even sometimes feature complete suites of the same style of furniture. A tip is to keep youe eye on the prices as the long the items are in the store, the less they are. They also sometimes have discount days here. The decorative items are also varied and fascinating. I recently saw a beautiful silk obi sash displayed on a chair and some delicate porcelain teacups. This gem is a must-browse each time I visit Carmel.

Macy's Furniture Gallery

Macy's Furniture Gallery

(16 reviews)

$$$

I don't think this location is open any longer. We tried to go here and it looks empty. I assume…read morethey have some furniture in the original Macy's next door but not the same selection as one would hope for in a furniture store.

Our salesman Mac was very good, but the overall experience with the product and service was highly…read morefrustrating and we will not be back. We ordered a sectional power recliner from Macy's back in August of 2020. We understood this was during a pandemic, but Macy's did very little to stay on top of our order. Original estimate was for the sofa to arrive in October, that day passed with no notice from Macy's, we spent some time in phone jail to find the delivery was now November. In November again no word and it was moved to December. The systems did not seem to talk to each other and there was no good detail on where our order actually was, just lots of excuses by service. January saw two more delays, but there was finally a delivery day. The delivery was supposed to happen around 11 AM. It didn't, then at 4 PM, our delivery fell off the tracking system. We spent the day away from work for nothing we thought. We called around and finally the delivery guys showed up at 7 PM. The white glove service was anything but. They threw the thing together, did nothing to hide the wires and the seats were uneven and looked like crap. They then called for tech support to come visit us and supposed nobody could come out until April. I wound up having to route the wires to hide them so they would not be a trip hazard. Through lots of calles, we got the service appointment moved up mid-March, but the day before, they informed us they would not have anyone in our area for 2 more weeks. When the tech finally showed up, he was on time, but stated the gaps and uneveness were within spec even though they are literally inches in gaps. He said support would call us within 10-15 minutes after his visit, they didn't. We got an email a week later saying nothing else could be done and at this point, the furniture cannot be returned. So overall, just a miserable experience and not at all what we expected from a brand like Macy's. We will be needing to refurnish the rest of our house, but we will not consider Macy's for any additional furniture or much else after this experience.

Pottery Barn - homedecor - Updated May 2026

Loading...
Loading...
Loading...