Neat furniture and home store. Their decor for the Christmas holiday, is green, red and beige colored. Their displays are nicely placed around the store, which seems an industrial relic with metal beams in the middle. They offer items one would search for a while, like beds with top posts, chandeliers, very nice bar ware and lounges, a couch section and settees. Their wood furniture is large. Excellent variations on cloth, towels, XL carpets, mats, pillows and lounge seats. Their kitchen items are near the cash register. Review: 4 read more

Maybe it's my own fault, but I signed up for an event at this store called Design Class: How to Style your Tree & Mantel and was shocked at how bad it was. I really enjoy home decorating, and as a busy full-time working mom, I thought this would be a fun Saturday morning self care activity and hoped to pick up a couple new tips for my holiday decor. I arrived a few minutes early and waited in the cold (in full view of the staff) until they unlocked the door. I was told to put my stuff down and do a little "pre-shop" before they got started. Then the "teacher" basically asked what we (myself and 3 older ladies who came as a group) wanted to learn. I explained why I signed up and she started walking us around the store suggesting items we could buy. I gave her a few minutes, but after a while I explained I wasn't there just to shop, and asked if she would be teaching any design tips. She acted like she had no idea what I was talking about, so I showed her the class description. She was still confused so then she asked another employee to help me, as if I was asking for something special. I finally left because clearly they had no knowledge to share and I had just wasted my precious little free time. Calling this a class is comical. It was a total disappointment! read more

Showroom is beautiful But, don't buy!! Bought $9k sectional sofa and after 2 weeks it was saggy and looked like it was 10 years old. Was supposed to be delivered in May, delivered in August. Got no rewards points as they "expired". Spent a ton of money and it was a waste! Company does not support their product on any day !! Buyer beware !!! Pls read before u overspend. I don't mind spending money on quality, but this isn't quality, it is crap!!!! Worked w great str people but they didn't or couldn't do anything. Stuck w junk. read more

Worked with a rep. to buy some furniture. We liked what we saw, like a lot of items sold there. We asked if the furniture was made in NC, like they advertise, and we asked about the construction. When you pay top dollar, these things are important. The rep. did not know and did not want to help with that. She gave us their 800 number for customer service. They never got back to us. We returned to the store with the intention of buying one of the three pieces we looked at. Initially, another clerk helped us. Our original clerk was then unprofessional, in front of us, with her. Then, the original clerk was snippy with us, and did not really want to help us. We loved the leather chair, but we will never buy it there. Btw, the Cashier later told us that a lot of their furniture is made in foreign countries. The quality of most imported furniture is not close to the quality of furniture made in the U.S. Not the experience that we expected! read more

I made an order, I received two ((double) and was charged and delivered for two orders. After 25 mns with customer service no help or solution to my problem was resolved and I am still today waiting for return labels to be send to me and I am stuck with 16 items (doubles)instead of 8 and a huge bill for it all ! Never again will I shop at Pottery Barn. read more

Was in the store today around lunch time to pick up an online order. The sales associate was rude and down right hostile. She did not say hello, how can I help you anything. She ignored me multiple times when I asked her about the items or when I spoke. She needs to not deal with the public. Will never visit this store again. read more

This store is not what it use to be before it moved down from Crossgates. The people who work here are very unfriendly and unhelpful. At the old store you could walk in and buy a pillow cover or lamp. Now it seems everything must be ordered and you have to wait for it. Why go to a brick and mortar if they don't even have the merchandise in stock that I want to purchase? Very disappointing overall. read more

I wish I could give zero stars to this outfit. I ordered a lamp and received a defective product. Trying to return it has turned into a major league headache with more than 12 "customer service" reps giving me contradictory information, both over the phone and in e-mails. Nobody returns calls and nobody appears to be interested in "customer service". I think they just want me to give up, go away, and keep the defective and cheap product they sold to me. I'll never buy anything from this company or their related on-line businesses again. Buyer Beware. read more

Pottery Barn is overpriced, yes, but an absolute joy to walk through and imagine the furniture in your own home. Except at this location. At first I thought it was just me, but after talking to a few friends and colleagues, I realized our experiences were all the same. The customer service at this location is terrible, and the staff is downright rude. Forget about being approached and asked if you need assistance at this store-- you're lucky if after several minutes of hunting you can track down a sales associate. And even then, they're likely to say something along the lines of "I'm busy, let me page someone" (with that someone inevitably NOT showing up). 3-4 times I've been in here in the past month or so, and every single time I have a terrible experience. My advice is to save your money and go to HomeGoods, where the prices are better and the employees aren't snobbish about your tastes (or apparent lack thereof). read more

I having been using Pottery Barn for 40 years and satisfied until recently, there quality and service is horrible! I recently bought a Sullivan Deep Roll Arm Upholstered couch for my my cabin in the country, after two years of saving up $ for it with a second job! The center support beam broke within 4 months, PB would not accept responsibility and does not offer any warranty on furniture, I am now stuck with a broken NEW couch, there managers were not understanding at all did not not offer anything towards repair or replacement BEAWARE of the poor quality they offer and terrible CS. read more

I have been a devoted Pottery Barn shopper for about 6 years now. Every piece of furniture if from PB. My thoughts are, 'I plan to own these items for a while, why not invest in the best?' I orde r online but I will stop by the Crossgates Mall location (when I'm on my way, (cough) :)) Last night I stopped in looking for a rub for my new living room. Matt immediately greeter me and took the time to listen, recommend and was NEVER pushy. Being in sales, I tend to be very critical to my interactions with sales associates but Matt was FANTASTIC. I purchased a rug and am so happy. Because of Matt's professionalism, knowledge, and charisma, I will be back strictly when he's working. Every associate is great but Matt really made this experience great. Regards, Katie read more

So, normally I wouldn't review a Pottery Barn but this one and I have some history - take last weekend, where I was an hour late for a friend's wedding reception, and true to form I still hadn't picked up a gift so I ran in here and three lovely ladies (all of whom knew my mom - hey, alb is a small place) helped me find the registry, pick, box, wrap and get me on my way pronto. I went with glassware, but in retrospect recommend plates as they're quicker and easier to pack in a hurry. word, I'm a pottery barn fan. read more

This is my first time to write any review online, but I really want to do this one time because of the excellent service I received from one nice, tall, middle-aged lady at the store. I even created a new account here so that I could write a review. My mother is a big fan of pottery barn, so I visited the store in Crossgates mall to buy a birthday gift for her. The one I picked up was too big to fit in their wrapping box (even the largest one), and I was told by a store clerk that there was no box available for that size of the gift. I was sad because I knew how much my mother loves the gift wrapping of pottery barn. In a short time after the first clerk left the front desk, this one nice, tall, middle-aged lady at the same desk kindly offered me her going back of the store searching for a large brown carbon box. She did find the box, wrapped the birthday gift so beautifully, and greeted happy birthday for my mother. I did not ask her name, but when I purchase all the furniture from pottery barn for my new house, I would love to place all the orders under her name. read more

Maybe it's the time of year, perhaps just staffing up for the holidays, but no one in the store seemed able to get anything right. When something didn't work, or the staff couldn't answer my questions, after some time senior staff stepped in to help. Hardly anything was in stock, I was told I could order it online and pay for shipping. The drapes they pulled from stock were ivory instead of white. The lamp base I wanted was not in stock. Other drape panels were not in stock. The 5x8 carpet was not in stock. I like Pottery Barn for many reasons, but I'm very disappointed in the lack of stock. I can forgive the lack of experience of the staff, everyone is a newbie sometime. EVERY STAFF MEMBER who helped me, for better or worse, was PLEASANT and PROFESSIONAL. read more

Received astoundingly negligent service here over a several month period. Staff at the store never engaged adequately with the parent company and I've been left with a sectional sofa manufactured without the mechanism it was meant to have locking sections together. It's a long story of repairs not made and a promised replacement cancelled without notice to me, but I can assure any potential customer to this location that none of the staff here will take responsibility and fix a problem. NEVER use a Pottery Barn charge card! You will lose all power in a situation like mine. read more

Unfortunately less than impressed. Purchased a leather sofa, horrific delivery service--item had scratches, was rushed AND had a hidden cut from execto knife on back cushion, which I discovered AFTER I signed off. Pottery Barn is unwilling to do anything about the cut and I am unable to purchase a replacement leather cover for cushion due to the dye lot and PB won't provide the option to repair it. So here I sit (literally) on a new sofa with a leather cushion that will rip open soon. Not even two months old. If you have tons of money--take your chances. Regardless beware that once you sign on the dotted line, it's YOURS for the keeping without any support moving forward. Disheartening. read more

We recently purchased multiple large items from this store in re-modeling our dining room and living room. We received our new pottery barn sectional sofa with missing parts, pulls, etc. we immediately contacted our salesperson who stated she would have to contact the store manager. After several days (shortly after the new year holiday) we still had no answer and an un-useable sectional sofa. On 1/16/18 we went to the store in Albany, NY at creating savages mall and spoke with acting general manager Bob. He was very receptive to our issues and concerns, and immediately retrieved the missing parts. Bob also explained how these parts were to be installed and even offered to have someone install them for us. Fortunately, we are both fairly handy and were able to handle this task ourselves. Although Bob is an acting general manager and was dealing with multiple consumers with return items, consumers on the phone, and store personnel who needed his assistance, he was nothing but attentive, professional, and courteous in regards to our issue and needs. I would recommend his acting status be permanent. We also would recommend this Pottery Barn location and their staff. read more

Ordered a couch. Next day changed the color. Was debited for two couches. (staff stated that debiting would be upon shipping, in six weeks) They took off the charges, then debited us again before it was ready. Then sent a nice slipcover with arms but the couch had no arms. Again, weeks later got the couch with arms. Then we were debited twice for the single order, the bank confirmed it, PB denied it. Bank even suggested cancelling the card so they couldn't keep plundering my funds. This needs to be reported to some governmental entity. I can't blame the sales staff at this one branch. They were perfectly fine. There is no way to review a national company, I don't think, or I would have. read more

I went here over the weekend, it wasn't very busy. So the store is typical pottery barn- stylish, chic. however the people working here were terrible! they couldn't give me the time of day. at the register, the person working there simply motioned for me to come there, he didn't say anything to me. rang me up, and that was that. so incredibly rude. next time, i'm shopping online. what a horrible experience!!! read more

I've shopped this location for years and have always found the people that work there extremely helpful and knowledgable. While smaller than some locations, the attention you get makes me feel smaller is often better. Bob, the manager, has been especially helpful. Makes my job as a stylistic easy! read more