When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

Chapin Fish, with Brockman Real Estate, is a fantastic realtor. He's quick to understand what his…read moreclients want and is very strategic about helping them get it. He knows the Berkshires market exceptionally well and is a tremendous resource on the local issues that might confront a buyer new to this area. In other words, he is the consummate professional. We cannot recommend him highly enough.

My husband and I approached Chapin Fish after several recommendations from Berkshire locals who had…read morenothing but positive things to say about him. We were told he is a sharp, responsive, creative, and motivated broker to work with and his reputation proved to be true. With his extensive knowledge and connection to real estate in Berkshire county, Chapin was able to navigate our way through a fairly complicated purchase of a foreclosure with a failed septic system - this can create a nightmare if you require financing for the purchase - and not only helped us to purchase the property for less than the asking price, but also to close 3 weeks early!!!!! Through all of the bumps along the way (thrown at us by Fannie Mae), Chapin was always easy to reach, patient with questions, and able to anticipate what was next with a prepared strategy. We could not have been happier with Chapin as our broker.

Kate Lascar (of Berkshire Property Agents) is a stellar real estate agent. From the moment she took…read moreus on as clients, she was proactive in helping us find our perfect vacation home. She started off by asking us a few simple questions and quickly followed up with a weekend itinerary of showings that exactly fit our needs and preferences (including many listings we didn't previously find on Zillow). It was a high-yield, organized, and efficient way to see several different properties throughout the Berkshires. At each property, Kate was helpful in pointing out both positives and negatives, and didn't apply any pressure to submit an offer, despite the fact that it took a large chunk of her time to show us so many properties on Memorial Day Weekend. After our short time together, we found the property we wanted, submitted an offer, negotiated a great final price, and closed in ~6 weeks (again, thanks to her efficiency). In addition, Kate has a knack for design and we'll be enlisting her services to help us fill the house before we use it. In summary, Kate is knowledgeable, efficient, and extremely approachable. She made buying our second home simple and pain free.

We have had nothing but great service as well as good advice and guidance from this agency. Having…read moreboth a buying and selling experience with them, we could not be happier. Our representative is Christian Deckert, who is attentive, knowledgeable and accommodating. All transactions generally require follow up and attention, and their diligence has resulted in successful closings. As we are 1200 miles away from Great Barrington, buying and selling require a relationship of trust. I trust and rely on Berkshire Property Agents and Christian Deckert.

We enjoyed exceptional service from Tracy in the Tivoli office. We found Tracy to be a thoughtful,…read moreknowledgeable, and diligent realtor. We never felt pressured and she kept our needs front and center. She responded to calls and emails quickly and went above and beyond for us. A truly outstanding experience.

My husband and I rented from Gary DiMauro for over two years. He treated us very well. He was quick…read moreto respond every time we reached out to him, and he dealt with any issues we had efficiently and effectively. We were very happy to have Gary as our property manager.

My condominium building has been managed by Premier for about a year. They came into a very…read moredifficult situation and have persevered. They are a great company to work with. Our property manager, Morgan has been wonderful, very responsive and very professional. Our building has never had the attention it now has.

I sold my condo recently, and dealing with Premier Property Management -- especially its owner,…read moreDavid Karat -- was one of the most exhausting and infuriating parts of the entire process. In my personal experience, David was extremely difficult to work with. Communication was consistently delayed, dismissive, or flat-out unhelpful. Every attempt to get clear answers felt like hitting a wall. Instead of professionalism, I encountered what I can only describe as a level of disorganization and indifference that made even simple tasks unnecessarily stressful. The management of the complex reflected the same issues. Problems were ignored, updates were nonexistent, and owners were left guessing about what was happening with their own property. It became clear to me that Premier had no interest in transparency or efficiency, at least based on how my concerns were handled. I was so frustrated by my interactions with Premier -- and with David Karat in particular -- that unloading my unit felt like a relief. That should tell you everything. I'm more than willing to share my email chains with anyone who wants to see exactly why I came to these conclusions. My correspondence speaks volumes about what I personally experienced as the absolute mishandling of basic responsibilities. If you're considering hiring Premier Property Management, I strongly suggest you look elsewhere. One star feels generous.

I had an exceptional experience with Trevor Moran and the Truss Group. He was honest,…read morestraightforward and efficient with my time. He listened to what I was looking for and then took me to a number of properties that were on the market. I spent half a day seeing the properties as he showed me the town of Hudson and explained the neighborhoods and its history. Not only did I find my new home but I got a really good lay of the land. I also met a number of great people who helped me close quickly and easily, making my entire buying/moving experience a fast and easy one - from lawyers and contractors, to neighbors I can rely on. Thank you Trevor, your help on my search was much appreciated as I ow consider Hudson my home. Jeff

My husband and I always dreamed of moving to the Hudson Valley area from NYC, and did not expect it…read moreto become a reality so soon. We were lucky to meet Trevor from the Truss Group, who listened to what we wanted and found a place that exactly met our needs. From our first home showing, Trevor guided us along the way with great communication and tips. He was always just a phone call away and was able to answer numerous questions - even introducing us to local vendors to help with estimates and the closing. If you are looking to sell or purchase a home in Hudson Valley, I highly recommend Trevor and the Truss Group.

If you're looking for reliability, look elsewhere. This guy is a professional time waster--nothing…read morecould improve because there's no real service to begin with. He led me on to schedule an estimate, confirmed the appointment the day before, then blatantly lied about showing up. He continuously strung me along with fake arrival times, never actually in transit. At 1:30, he said he was 10 minutes away; at 2:30, he was suddenly "5 minutes out"--only after I called from a different number. He dodged my calls completely. If he can't even show up for an estimate, imagine trusting him with actual work. Avoid at all costs.

I called from my number and was met with being sent to voicemail multiple times I called from my…read moregirlfriends phone (both of which where in state numbers) and he picked up on the first call I said "hello this is (my name) I was wondering when you would be here" and he responded with "be there for what" and I reminded him of our scheduled appointment which he had already told me he was 10 minutes out from 30 minutes prior making him an hour late. He then said he would be there in 5 minutes. 20 minutes went by and we both called him again which he didn't respond to so we called from a different number (my business number) sense he apparently will answer your calls if he doesn't know your number to dodge them. Overall he said he was 10 minutes out 30 minutes after he was supposed to be there then 5 minutes out after he was an hour late and then no response from him after he was an hour and a half late. Drove over an hour to meet with him just for him to waste my time.

HORRIBLE seller's agent. Did not promote property we were trying to sell and refused to provide…read morecomps because doing so was "too much work."

Seamless job of selling property for us! Found the perfect property to buy and that process was…read moreequally as smooth!