I always use this UPS store when possible... It has the best service, friendly staff, and they make…read moreshipping and printing so easy.

Always do a nice job and provide great service. Appreciate the friendly and helpful staff who know…read morewhat they are doing.

Just went to the UPS store on Nifong. I have been there a number of times now. Every time the…read moreperson(s) helping me were nothing but kind, helpful and professional. This is the only retail environment where I leave with a smile. Thank you, UPS guys.

We were clearing stuff out of our Mom's house and had a bunch of keepsakes that we needed to ship…read moreto a couple of different locations. Lots of odd sizes, some were fragile, and some were not. We stopped by this location on 2/24 and 2 very helpful ladies quickly and expertly sized up how many and what size boxes we would need. The experience was quick and these 2 were professionals through and through. 6 out of 5 stars!

I have been treated with the upmost respect at this store and kindness. Staff seems to be very…read moreefficient and my package is always make it on time. I go to the store every time I need to ship something.

This company is a complete 100% JOkE. If the weather isn't perfect people that live in the country…read morenever get their packages. I get my mail everyday but these professional ups drivers can't drive here

I worked with the Staff at GP in Warrenton to complete the closing documents for a property in…read moreMexico. They were awesome and I could not have done this without them. Just before the move I sent a PKG to Mexico via UPS and had the staff wrap and box expensive frames. I received them 2 weeks later in perfect shape. Could not have been happier with the great care they took to carefully wrap each item. So happy with the professionalism of entire staff

These folks handled shipping for an auction I purchased in September 2023. I was charged $38.00 to…read moreship a blanket From Missouri to Idaho. When they called for payment, I questioned to excessive charge. I ship dozens of packages nationwide a day via USPS and am familiar with their fee structure. They overstated the USPS Ground Advantage shipping fee by $12.00 and lied to me when I questioned the charge. I was supposed to be charged the actual USPS charge, plus $5.00 handling fee and $4.00 for a (used) box. I guess these folks haven't figured out you can go on the USPS website and calculate actual cost using weight and size! Plus they overstated the weight by 1 pound 4 ounces and dimensions of the parcel. Caveat Emptor!

Rude staff. But they get the job done. I choose different locations or a competitor when possible.read more

This store is closed no sign of new location, it's hard to get any thing returned when you can't…read moreget a shipping label from ups

This is a horrible UPS Store. I've been there several times and it's always the same story. The…read morelady is in her car smoking and when she comes to the counter she acts like you are bothering her to be there. She has a serious bad attitude. I recently took an Amazon return there on a Monday. when it had not shown movement by the tracking, I called like that Thursday. The lady told me that they had seven days to "pool" the returns together and ship them in one box. So I called back the following Wednesday when the return still wasn't showing movement after nine days. Still the attitude and I was told to call back in 5 minutes she was "with a customer" UPS needs to pull this franchise, it's a disgrace to their Company.

Had a large quantity of computer equipment packaged and shipped from this location. It arrived at…read morethe recipient destroyed and the local store refuses to provide any contact information for next steps. Moreover, the local store contacted me to tell me, after I asked them to file a claim with UPS, that no one was at the recipient location to take the equipment. UPS sent an inspector to review the packaging and then apparently took it upon themselves to try to take the equipment without even bothering to contact me first. I have no idea what needs to be done for next steps and the local store is either unwilling or unable to help, neither of which is acceptable.

Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

Being able to use this as a place to receive my packages is a life saver. The $5 they charge for…read morethe privilege is worth it.

it is ran by a couple who after a few yrs still havent gotten it down yet the prices aare higher…read morethan USPS and FEDEX the new owner raised the prices of out sight, Guess they couldnt really afford the co. I find that there is never a thank you I will take my biz to the main bldg of UPS on Clinton st they accept pkgs etc at 5pm and the prices are much cheaper these stores are independant how about a smile guys they are too busy with themselves to be cordial forget I will support the usps