Used to be better Still good but used to be better. My partner has been using this firm for years and recently fell out with them after a drunken night out. Not her fault I might add!! The owner of the firm wrote her a personal letter to apologise to her and hoped we would start using them again. We did but is doesn't feel the same. The controller used to know us by name and would dispatch a suitable car for two wheelchair users. Now the new one keeps sending us cars that are not that great. But we manage and it only costs us £20 from Southall to the West End. The personal touch is what we liked about them but that seems to have slipped of late. read more