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    Jamea D.

    The customer service here was horrible. Bethany, the person who took our session (and is the manager) asked me if I was a photographer because I had told my wife I didn't like any of the pictures that were taken. My son replied he was a photographer and she replied " so you think you can do a better job". The entire session was rushed and I was met with constant sarcasm and disrespect throughout. Bethany should not be an employee dealing with customers, surely not a manger at any capacity. Though it may cost you a little more going to a professional studio elsewhere, it would definitely be worth it, for the professionalism and respect alone. If you have had issues with this business, call their regional customer service @ (704)499-9359. Beware!!

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    9 years ago

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    9 years ago

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    7 years ago

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    Ashlee M.

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    8 years ago

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    7 years ago

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    Ashlee M.

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    6 years ago

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    11 years ago

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    8 years ago

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    Ashlee M.

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    7 years ago

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    8 years ago

    Great service and outstanding materials used for glossy and very professional pictures!!

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    7 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    Ashlee M.

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    11 years ago

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    7 years ago

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    Ashlee M.

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    7 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    Jay Grubb Photography & Video - Bride getting ready in hand mirror with blue eyes

    Jay Grubb Photography & Video

    (8 reviews)

    Southside

    We did not have Jay as our wedding photographer. But I assumed (incorrectly) that any photographers…read moreworking for him would be professional wedding photographers and know to move around in order to capture the entire reception. Our photographer stood in the same place for the entire reception, therefore capturing the same people over and over. There are no pictures of the groom's family's table or of the wedding party table. We have the same dancing pictures with the same people over and over. There is only one formal picture of the wedding party, very poor selection of photos of the bride only and none of the groomsmen getting ready when we specifically asked for that. Truly the best pictures we have are ones that friends and family took. Beyond disappointing and upsetting. The other terrible thing about Jay Grubb photography is how long it takes to get your pictures. We waited 18 weeks to get our pictures and then to be that disappointed after that long wait is completely inexcusable. Use another photographer for your precious memories.

    Professional and fabulous! Jay responded quickly and set an appointment with us for Senior…read morePortraits. We met for the photo shoot and he was able to get my son loosened up and smiling quickly. We were able to get the pictures back within 24hrs. Edited and ready to go! The photos were touched up where appropriate but keeping the natural look. His editing and eye are spot on and where you see how talented he is! Thank You Jay.

    Kristel Sagy Photography - Children Portraits

    Kristel Sagy Photography

    (2 reviews)

    Kristel is unprofessional, has no follow up, and does not complete projects. She gets easily…read moredistracted and works on what she feels is important to her without any consideration to people that have already paid her in full. Beware of using her for any special events. She is full of constant excuses (mostly untrue) and once the clock is running, she will just ghost you and abandon your contract.

    Our family had the wonderful opportunity to be photographed by the very talented Kristel Sagy…read morePhotography. I can not say enough amazing things about our experience. Let me begin by saying that her patience was that of a saint. We had a family of seven with two of them being two years old & 5 months. She never once rushed a moment and she was able to capture such special candid moments even when we weren't expecting a photo to be taken. She has that amazing ability to capture those natural moments like my grandson's little smirk and my granddaughter's belly laugh smile and turn them into a priceless memory. Her creative expression shines through in each photo. She truly has the ability and talent to catch such priceless moments with such ease and expertise. Her fee for services was more than fair and she allowed us to pick the site for the photo shoot making it more personal and special for our family. My daughter has already expressed that she wants to have the children's pictures taken by her every time she visits Saint Augustine. She spoke of previous experiences with having important moments of her family's life captured on film and said that this experience was by far the best because of Kristel's ability to consistently capture the perfect moments and I couldn't agree more. The entire family was also overjoyed with the quality of the photos she has shared with us. We honestly couldn't be happier with our experience and we look forward to having our family's memories captured by this lovely lady in the future.

    Portrait Innovations - sessionphotography - Updated May 2026

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