I will be filing a complaint against this business in Small claims court in Clackamas County. I advise anyone looking to deal with Portland Speedometer to proceed carefully.
Where to start... Dropped off a 1956 Chevy Pick up instrument cluster in May of 2020 with all available new rebuild components already purchased and dropped off with the cluster. I even had the back panel hydrodipped to look like carbon fiber to make this a distinctive and custom cluster for my truck. I asked for a full cluster check and rebuild with the new components that I supplied. No components were necessary to be purchased and all parts were complete in what was dropped off. I may have made a mistake when I stated that the truck was in the middle of some major work and there was no rush on the rebuild. I thought I was being kind by giving them some flexibility.
I've called and spoken with them a couple of times previously (earlier this year) about when it may be done. The excuses have been everything from "there's another dash in front of yours", "we've checked it all out and it's working properly, I just need to finish the rebuild", and even excuses about COVID delays.
I'd be more sympathetic to COVID issues if this wasn't a business being run out of a home and I brought them all the components necessary to rebuild the entire cluster. That began to just seem like an excuse to me that didn't have merit.
Now over 1-1/2 years later, I keep calling and cannot get a return call. I've stopped by the house that is used for the business, there are dogs inside and on the day I stopped by, trash cans had been placed at the curb. I knocked and no answer. I can not come to any other conclusion than I am being ignored and my calls are not being returned.
At this time I will be filing for a resolution through small claims court in Clackamas to recoup the replacement cost of the cluster and all purchased components that were purchased and delivered with it.
I will gladly update this review with any change or resolution, but at this time, I cannot get any support or return calls from this business. read more