I had my driveway paved in late October 2024 and noticed in February it had a rollercoaster look. I called Chris. He came in March to look and said "yes, something went wrong, sorry for the inconvenience, we'll need to tear it up and repave". I said "it's ok, I just want it to last 20 or so years". In that same conversation he asked me if I had clay underneath. I told him I didn't know, because I wasn't the one who pulled up the base, they were. That's something they should have known.
April came and I didn't hear from him. I called and left a message, never received a return call. Same thing in May, so my wife emailed them saying we left three messages and the secretary sent a snarky reply. Chris finally called back and said "oh, I already got back to you and we aren't responsible because you have a bad perimeter drain". After he said that, I talked to a land guy who said our perimeter drain should be fine because we never had flooding issues in or around our garage, or on our dirt driveway. I also called a couple paving guys who both verbally said the problem isn't a perimeter drain. They both said it sounds like bad base material, that Porter should have changed it. I found out Porter said they never changed base material (apparently it wasn't part of our contract). Also, when they were digging they called me and said they pulled out a pvc pipe they don't know what it's for, but doesn't appear to be hooked up to anything so they ripped it out. I wonder if that was part of this perimeter drain that I never heard of. Regardless, they are the experts and should have known if our base was not going to withstand their paving. I definitely would have paid the extra money to have new base brought in if they told me it was needed. I tried speaking with the owner, but he never reached out. I had to deal with Chris and Heather, both were extremely rude during this whole thing. Chris actually started screaming at me over the phone and my coworker could hear from his desk. He basically blamed me for everything. Was I suppose to know about this so called drain? Was I suppose to know if the base material wasn't good (even though it was less than a year old)? Was I suppose to know they would rip up a pipe that may have been important? At the end I was reimbursed the cost I paid, but I'm still in deeper than I should be, because now I'm forced to pay someone to remove the lousy job they did and haul it away. They also still insist they did everything right and we are the problem. I'm sure some customers are satisfied with their work, but there's another review with the same exact issue as mine. Also, I never did hear anything from the owner. 2 stars only because they refunded the money. read more
