This establishment would have gotten 1 star, but the items we got were actually tasty. It was the quality of the product that kept this review from being 1 star. The customer service was -5.
So it was the last day of my birthday celebration. My birthday was on the 2nd but I was visiting family. We decided to go to Port City Java because it had been a while since we have been there. I asked for a Java Shake. The girls behind the counter look at me like I have 3 heads. I know PCJ used to have a Java Shake; I am not crazy. I ask how long it's been and they say a few years. Fair enough. So I ask WHAT THEY HAVE THAT IS SIMILAR. I am doing their job, basically. They say they have a slushie drink that is similar to the Frappuccino. I'm thinking, "Well if this is the best I can get then okay." Then I realize that my brother who was with me asked for a Mocha Shake and he got one. I asked him, "How did you get a shake?" And he said, "I just asked for one." So it was then that I realized that they had a shake they just changed the name. So these girls behind the counter, who seemed to delight in my ignorance, could have easily offered me another SHAKE instead of the slushie coffee that I thought I had to take. I said, "So basically because I did not say the right words, you're going to just....So what I would have said is, "No, we do not have the Java Shake but we do have the Espresso shake."" So they are the morons but they are trying to make me out to be the moron. Wow, okay. I left them NO tip and my brother suggested that he wait for the order and not me. I took my seat near the window.
I must admit, the Espresso shake was very good. It's a shame I had to go through an act of congress to get it. I also wanted to find it on the menu but was not able to. A girl (there were about 3 working at the time) finally told me those items are under "Blended". Um, maybe tell me that when I walk in the door? Not everyone shops at PCJ every day. In fact, I am from out of town. It was then that I selected the Espresso Shake when I finally found it on the menu.
So after we are done with our shakes and get in the car to leave, my brother said he actually had to non-verbally cue the girls to "get going" on the shakes. I said to him, "Do you think if you had not done that would we have gotten any shakes at all?" He said "No. They were just standing there." I said, "What do these girls think work is? I mean really?"
I don't know who is going to get this review but these girls need a lesson in BASIC customer service. They have no clue how to help customers. None. Zero. I work in customer service; I should know. They also need to develop a sense of urgency. In any and all places you work, there should be a sense of urgency. People are in a hurry; they want their stuff as soon as possible. Not saying you have to kill yourself but let's go at a speed faster than zero. And the customer should not have to tell you to do your job or how to do your job. You should already know. And if you do NOT know, then that is what training is for. I will not be back here until you can get some staff who knows how to treat people. read more