I brought my car in for its first oil change and tire rotation and they took my vehicle right away…read moreeven though I was running late (It's a ways from my suburban Detroit home, so I called to let them know) -- amazing start! Shortly after they took my car, Corey kindly offered to drive me and my bestie, who drove down for the ride with me, to a nearby sit-down restaurant and promised to pick us up when we were done. And he did! The dealership is spotless, the inspection was thorough, and my car (first oil change and tire rotation were free) was ready to just hop in and go. Outstanding customer service and attention to detail. So glad I made the switch and leased from this dealership -- A1, top-notch experience all around! I felt like an appreciated customer and for that I am thankful!! Thank you all!

Very disappointing and misleading experience…read more I contacted Victory Honda of Ann Arbor about a vehicle they had advertised online at a specific price. They ran my credit in connection with purchasing that vehicle, but then refused to honor the advertised price and wanted at least $5,000 more, telling me the online price was a "misprint." What bothered me most is that this wasn't simply a disagreement over the cost of a vehicle. Customers should be able to reasonably rely on a dealership's advertised pricing--especially before having their credit run. After I posted about my experience, the dealership responded by saying they were sorry I was "disappointed with the cost" and asked me to call them. That misses the point. I wasn't disappointed because I couldn't afford the vehicle or didn't like the price. My concern was the difference between the price they advertised and the price they were actually willing to sell it for. I'm also not sure why the responsibility is now on me to call them to resolve the situation when they already have my information and ran my credit for the vehicle. I would have appreciated the dealership simply standing behind its advertised price or proactively contacting me to make the situation right.

Lady was extremely rude to me and unwelcoming when I was trying to look at a car. I never leave…read morereviews but wow

Could not have had a better experience. Let me tell you that for the first time in my life a car…read moresalesperson told me the truth. Rima was honest about the car and I mean all of it. I was looking for a reliable vehicle on a budget and boy did I get it. I can't recommend this small dealership any higher. I got a great deal on a great car. If you're on the fence please stop by. They are going to do their best to help you out.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

I purchased my car here 2 years ago Tom Cockfield found me exactly what I wanted and Jenn Simmons…read moredid my paperwork well- all was explained and everything was as it should be. after purchase I had a concern and Scott Hall in service got my car taken care of right away with no pushback which was exceptional - things happen when buying used. since the I've had a stellar time in service and it's been really a great experience thanks again Suburban's cjdr team!

I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.

Three years pass and my lease is up during the middle of a pandemic. My main guy Rich calls me up…read moreand tells me we can do this thing all remotely. I'm in, I say! 6 years with an Escape and I didn't plan on changing anything so I told him my preferred color, interior, and features. In minutes he's got quotes and window stickers coming into my phone. Got nearly everything I wanted for significantly cheaper than I'd been paying for the last 3 years (the only trade off was one feature that would have bumped me up to a higher level, it was worth passing on to keep the savings). We did all the paperwork online via e-sign and they had someone drop the car off, fully gloved up and masked, in my driveway. A quick switch of plates and a wave goodbye to my old Escape and he was off. Practically no contact at all and the whole process took two days. One day to pick out the vehicle and another to complete the paperwork and get the keys. The incentives and rebates right now are wild. If you've been on the fence about a new car but have been putting it off, now's the time. I'm saving about $40 a month on my payment! Can't go wrong with that. My new car is a real beauty and I'm enjoying admiring her in the driveway. I won't be driving her much over the next few months but that just makes the new car smell last all the longer. Thanks Varsity Ford and thanks Rich for making what could have been a stressful experience pretty darn seamless.

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Two experiences so far, both really good…read more We purchased a used A4 in Illinois before moving to MI. As we keep our Audi's for a long time, I was interested in getting an extended maintenance contract. After exploring a half-dozen options including an Illinois dealer, we went with Audi's program offered through this dealer. Kashaka, their Finance Manager, was knowledgeable and efficient, providing paperwork, scheduling appointments etc. He even quickly resolved a billing error which was apparently an honest error on their part. On a second occasion, I wanted to get on a follow-up list for a minor recall, for which the parts were not yet available. I cold called into the service department, and the adviser, after understanding what I was looking for, immediately set the car and owner up in their system, and flagged it for follow-up when the parts came in. Effective and efficient works for me.

I thought to have a good thing going at this dealership and the service department but boy was I…read morewrong. The neglect to customer needs and service is completely unacceptable and frankly felt fraudulent in several ways with my experience. I had some issues regarding a warranty replacement part and the patch job the service department did... putting it nicely my 5 year old niece could have done a better job. It took 3 months to even get something so simple worked on and the work that was performed was sloppy and very evidently not performed properly because within 24 hours the same issue persisted only worse. Working with this dealership and service department especially has been possibly the worst experience I've had with a dealership that I bought a car in cash from. Not saying I need special treatment but I do expect more when you're dropping 80k plus on vehicle and this is not at all what I would have expected from a luxury car dealership. The poor experience had me take the time to look back at records of oil changes I paid for that don't even seem to have been performed. I would not recommend going here for service unless you don't care about being lied to, left unresponded to when you're told you'll get a call back, and receiving service that clearly isn't being performed by the book. Best of luck is all I have to say. Take this warning at face value, hope others would have a better experience but if you care about your vehicle this isn't the place. Very disappointed.

I had an issue with a "popped" tailgate spoiler and Steve the service person said id I could leave…read moreit for a few hours, he would try to fit it in on a busy Friday. Unfortunately, the problem was more than the service center could do because he said I needed a body shop to do the work. When I picked up my car he handed me the key as he walked me out to my car and said there was no charge! Amazing!

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

My experience at this dealership has been nothing short of exceptional. Anna the sales associate I…read moreworked with for not one but two purchases now and she was so caring, helpful, and determined to help get both myself and a family member into the exact vehicles we wanted. She made the process seamless, which is rare in purchasing a car. I highly recommend working with her and the team at Audi of Ann Arbor. Thank you Anna and team!

I visited the VW service center to replace a broken car key. They told me it would take four days…read morefor the key to arrive and that I could simply pick it up when it did. After five or six days with no updates, I called to check on the key and was told it had arrived. They then mentioned it would need programming, which would take about 30 minutes. I asked if I needed an appointment, and they assured me I could come in later that day. Since the facility closed at 6 PM, I arrived at 5 PM, thinking there was plenty of time. However, when I got there, I was told the technicians leave at 5 PM. Why wasn't I informed of this over the phone before driving an hour to the location? I scheduled an appointment for the next day, dropped off the car, and was told the programming would take 1 to 1.5 hours. Not the original 30 minutes max that I was told previously. In summary, something as easy as ordering a new key that was supposed to take under 4-5 days took 2 weeks. The VW service team was disorganized, uninformed about their own processes, and failed to communicate properly with me as a customer. This experience was both frustrating and disappointing.

it's a parking garage, only so much can be said. haven't had any issues parking here and it's not…read morefull of trash which is nice.

The surface is being repurposed as a community commons Central Park…read more The sooner the better as the voters decided in November 2018. There is no direct line to reach the Republic Parking management and staff attending to the gardening and maintenance of the surface.