Lady was extremely rude to me and unwelcoming when I was trying to look at a car. I never leave…read morereviews but wow

Could not have had a better experience. Let me tell you that for the first time in my life a car…read moresalesperson told me the truth. Rima was honest about the car and I mean all of it. I was looking for a reliable vehicle on a budget and boy did I get it. I can't recommend this small dealership any higher. I got a great deal on a great car. If you're on the fence please stop by. They are going to do their best to help you out.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

I have bought 2 cars from them and both buying experiences were great. Dealt with two different…read moresales men and the both had great communication and got my deal done same day!

I purchased my car here 2 years ago Tom Cockfield found me exactly what I wanted and Jenn Simmons…read moredid my paperwork well- all was explained and everything was as it should be. after purchase I had a concern and Scott Hall in service got my car taken care of right away with no pushback which was exceptional - things happen when buying used. since the I've had a stellar time in service and it's been really a great experience thanks again Suburban's cjdr team!

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Horrible experience and still continuing…read more I bought a new 2024 RSQ8 and it was paid in full around October 2025 and now it's January 6th and the dealership has yet to deliver the title for the car. I've spoken, text and or emailed different people there, including Blake (who says is a GM) and no one has any idea where my title is or when they might have it for me. Blake has not replied to texts I've sent him regarding the situation. This seems like a total title scam and I'm now forced to seek legal action against Audi of Ann Arbor as I've also filed a formal complaint with Audi USA, which they have agreed and put it in their priority. Jeff Hartman

I'd like to thank Reed, Alex, and Dimitri for their outstanding assistance with my new 2026 Audi…read moreA3. You each made the entire experience smooth and enjoyable. Your customer service, patience, and expertise truly made a difference.

Worked with Tyler in sales and Jon in their finance/payment office…read more Had a great experience and got a great car. 10 out of 10 would work with them again.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

My experience at this dealership has been nothing short of exceptional. Anna the sales associate I…read moreworked with for not one but two purchases now and she was so caring, helpful, and determined to help get both myself and a family member into the exact vehicles we wanted. She made the process seamless, which is rare in purchasing a car. I highly recommend working with her and the team at Audi of Ann Arbor. Thank you Anna and team!

I visited the VW service center to replace a broken car key. They told me it would take four days…read morefor the key to arrive and that I could simply pick it up when it did. After five or six days with no updates, I called to check on the key and was told it had arrived. They then mentioned it would need programming, which would take about 30 minutes. I asked if I needed an appointment, and they assured me I could come in later that day. Since the facility closed at 6 PM, I arrived at 5 PM, thinking there was plenty of time. However, when I got there, I was told the technicians leave at 5 PM. Why wasn't I informed of this over the phone before driving an hour to the location? I scheduled an appointment for the next day, dropped off the car, and was told the programming would take 1 to 1.5 hours. Not the original 30 minutes max that I was told previously. In summary, something as easy as ordering a new key that was supposed to take under 4-5 days took 2 weeks. The VW service team was disorganized, uninformed about their own processes, and failed to communicate properly with me as a customer. This experience was both frustrating and disappointing.