The staff here are always quick, happy, and give great service. The food is addicting! I appreciate…read morethe work they're doing during COVID-19, thank you!

Best chicken on the planet. The most amazing bombers and excellent customer service. Thank you…read morechurchs, love yas

If you're looking for delish poutine, look no further…read more I'm not a huge poutine fan but I have to admit the three poutine meals I tried were amazing. I had the Traditional, Chili Cheese Chicken, and the Double Pork. The meat was well cooked and tasted fresh. The fries were crispy (even with the gravy on them) and a had a lot of flavor with all the toppings. The cheese curds were done right good texture, weren't too hard or too soft. The prices were decent about $8-10 for a regular size dish and $13-$15 for a large size, WOW as they call it. The wait time wasn't bad for a Wednesday evening, the food was ready within a few minutes. The staff was friendly. Excellent overall experience, would recommend.

First time trying Smoke's Poutinerie after hearing so much about it from my friends, and the famous…read moreSmoke's Poutinerie logo everywhere I go. I tried the Hogtown Poutine, because honestly...in terms of the original you can never beat La Banquise. It was definitely what I expected, fresh cut fries with awesome toppings such as meatballs, bacon, carmelized onions...oh, did I mention smoked bacon? Delicious! My only problem with this place is the gravy is sunk to the bottom. I'm used to the gravy on the top similar to other poutine places I've tried. Limited seating room, so take out is recommended. Cash and debit only!

Another great meal from Firehouse Subs! I'm never disappointed with the food - with my favourite…read moresub being the Hook-and-Ladder. I'm always offered a pickle on the side and the interior is nice for eating inside. If I had any complaint it would be that the wait times can be a little long - as this place is popular at peak times.

This Firehouse location likely is the worst in KW. We ordered two meatball subs which came with…read moreonly 4 meatballs and sauce that only could be seen with a microscope. When I questioned the manager about why there wasn't 5 meatballs like every other location I have visited, he said it's corporate policy. When I stated I had taken a picture and was going to submit to corporate, his mind changed quickly and he offered to make it 5 meatballs. I realize that times are tough and that businesses need to make money but it shouldn't be by taking advantage of customers. We will continue to eat at Firehouse, just never this location again.

Forgot part of our order and the chicken sandwich had little to nothing of ketchup and my fries…read morewere also not very salty either which was my first time going I will unfortunately never be returning

I've lived in Waterloo for 3 years and been pretty familiar with the name, but never actually…read morevisited until now. If you're someone who wants a quick bite to eat, but also want quality food, this is the best place to go. Not only is it affordable, but it's also fresh and has many selections (especially the sauces). The poutine is also very good which comes in a big portion. I got mine with beef gravy which isn't at all too salty and balanced well with the cheese curds.

The chipotle Sauce is WAY spicier than average chipotle. I couldn't even eat my food as my mouth…read morewas on fire. I brought my food back and asked what kind of chipotle they used and the worker said that they make it homemade. Totally fine however I explained that it was unlike any chipotle I've had. They recommended another sauce I could try but wanted me to pay for my replacement meal when I already spent $15 on the first one. I told her I did not want to pay for another meal & she gestured that it was my issue & left the cash register. Anyways, not the biggest deal in todays world but I feel that it was an advertisement error as chipotle sauce should not be that spicy & they maybe should advertise it as "spicy chipotle"...customer isn't always right, so I may be wrong but I was kind of bummed When I left as I felt as if they just did not care at all.

f you are looking for a different burger this is the place! You will enjoy unique flavours,…read moresomething different, something nice! As a mom I am always looking for places where my daughters can eat well and enjoy and this is on the top of my list! My Daughters said "are the best burgers we have ever eaten" they loved it!

Lovely service, and even better quality of food. the owner treated us like we were his own and took…read morewonderful care of us. They've gained a lifetime customer in my brother and myself

The owner is very charitable. Our daughter suffered a serious accident that left her in ICU with…read morelife threatening injuries. Rob participated in fundraising efforts and made several donations, including very generous gift certificates for our family. His exceptional kindness is exemplary. We took the kids there for dinner on family day. The DQ was busy. There were regular customers there who staff knew by name. The location was clean and bright. We asked to make a few changes to our order and the cashier was friendly and helpful. A staff member brought our complimentary dinner order to our table and gave us service with a smile. The food was great. The portions were generous and very filling. We are very grateful for such a pleasant experience and we Highly recommend this location.

I wouldn't recommend this location. This event personally didn't happen to me but when I was in…read moreline waiting to order, the cashier was the owner and he wasn't treating the lady in front of me nicely. He was aggressive and he didn't act professional. He was acting cheap. After I saw this, I left and didn't order. The Dairy Queen down the road in Westmount Place has a much nicer owner.

decided to get an extra patty today and it was the best burger Ive ever bought!…read more service is always friendly :) as a regular here I can say this is my favourite spot in town, and I'm definitely a bit of a burger snob. burgers taste amazing, both multi grain and white buns are great. never have a problem with the freshness of vegetables

Over the years have been frequenting the South Street Burger for the occasional Burger. I'm sad to…read moresay but the quality has taken a nose dive of late. I saw it slowly decline after several ownership changes but the most recent experience has been at bottom of barrel. Burgers were barely eatable, bland and buns were stale. Restaurant cleanliness is a concern, with sticky floors and obvious signs of neglect. I suspect it will be non existent in the not so distant future, unless things are dramatically overhauled.