the tenders are really good the way they served them, I hope Popeyes is the best everrrrrrrrrrrrrrrrrrrrrr

They are terrible!!!! I have ordered from them many times and I don't know why!!! I guess I like their chicken but their customer service is the worst! I used different delivery service and always had issues with them! It's not the delivery but actual people that work there!!!! 5 times I ordered from them and there were issues every time!!! Don't ever go to the location on Harlem and 57th street!!! They are the worse and whom owns this franchise is even worse so please do not even think about that location go to the one one in Berwyn IL.!!! Hey deserve 0 stars!!!! read more

COUPON CRAZY Whether it's digital or paper, good deals can be found if you know where to look. Popeyes are fairly commonplace around the Chicago area. Some are horribly slow while others have a tendency to butcher orders, and yet I'll still come back because their chicken sandwich is so damn good. This location is on Harlem Ave in Summit, about 1/2 mile south of Archer. Lunch at full price is nearly $15, so I was happy to use a coupon I clipped in the mail. In this case, it trimmed my total from $13.24 down to $7.73! Basically got me a combo meal at half price. I like the mashed potatoes w/Cajun gravy, and their mac 'n' cheese is plastic but it's the kind of plastic I like. My first visit here, I used their app and redeemed a strawberry crème pie with my points. Lo and behold, they were out of pies for which the manager apologized (although my Popeyes points were lost). On a following visit, they gave me regular tenders even though I asked for spicy. Again, not a huge deal but not great either. * TL;DR * A well-placed coupon can work wonders, you just gotta be vigilant. They've been uncharacteristically friendly at this location and that alone makes me want to give them 4*, but being out of pies (visit #1) and getting my order wrong (visit #3) isn't indicative of a four-star place. Ergo, three stars for this Popeyes. read more

Popeyes Louisiana Kitchen - This Popeyes on Harlem Ave in Summit is staffed by friendly folks - Chicken Wings Near Me - Summit, Illinois

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I ordered some fries and I got charged $5 for a regular size of fries but looks like a small order of fries, not worth it, total disappointment read more

Popeyes Louisiana Kitchen - Picture of fries and recipe - Chicken Wings Near Me - Summit, Illinois

The young lady at the drive thru was kind. The food order was incorrect; I ordered a five piece and three piece tender both regular. Instead I got a three piece breast, wing and leg and a three piece spicy tender. My son can't eat spicy. The food wasn't hot or fresh. The fries were crispy, but weren't hot at all. The chicken tenders were tough and cool. I wouldn't recommend visiting this store unless you want to be disappointed. read more

Horrible night staff, lazy and unprofessional. Attitude all the way around. Embarrassing

If I could give this place -0 stars I would the way they are so ignorant and unprofessional is the first red flag then when I'm paying the lady walks away with my card then I ask her for my sauces for my tenders she proceeds to lie and say " yea I put it in the bag don't worry " then we receive the food about 30 minutes after ordering which is insane!!! Then the food is still cold my sauces are missing so I go inside and ask for a sauce and a employee is saying he put it in the bag when he clearly did not ! And implying that I'm lying and a bbq sauce ??! This place needs to be shut down it's horrible they need new management and employees read more

I ordered the 2 cane dine and clearly asked for 2 sides of fries. Got home to see 2 sides of mashed potato. & to make matters worse I tried calling Popeyes and the phone number is disconnected. They already raised this meal by $3 & they couldn't get my order right. Such a disappointment. read more

BEWARE...Do not go here. The cashier at the drive thru is stealing your card information and using it to pay her bills. The manager could care less about it. Yes, over the phone she sounded like she didn't even care. Do not use your cards at this location!! read more

It is terrible that Popeyes is charging $17.00 for a meal! 5 pc tender meal is $17 wow! And the chicken is dried out. 5pc tender a biscuit fries and soda. Unreal. Last time spending my money here. Dissatisfied to say the least. 1star because you cannot post unless you do. read more

I ordered ghost paper wings and got plain wings................................................................................................. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Summit, Illinois

ALWAYS EXPECT YOUR ORDER TO BE WRONG. I've given this place so many chances, but every time I go, they forget an item, or the item is completely wrong. If you do go, I would recommend you always check if your order is right and they gave you everything you ordered. read more

I ordered a 18 piece of wings 12 Hot and 6 Honey BBQ. I get home to find them all in the same box with no sauce on them they were all plain! I won't be returning here!! Called to get my money back and have them just take it back but number says it's disconnected!!Also waited 30Mins for my order! read more

Still sitting in the drive thru after a half hour and can not get out because of the curb by the alley. This is ridiculous

Just go to another location this one is the worse waited for 25min my order and the staff is always rude

They are theives. They took my money and refused to give any food. They said to call corporate if you want anything back.

The food was messy af I had no sauce to my shrimp. Guy was professional but seriously establishments are going down hill

Trust the bad reviews. Disregard the person that was standing up for this place because they messed up all three of our orders. They forgot our sauces, messed up our drink orders and it wasn't even busy. They were rude and just didn't care. Make sure to check if everything is there before taking off drive-through. read more

clearly, they love to forget your items in the bag when you paid $16 for not that much food ..., clearly if you're not the same color you get treated bad or end up missing food .... I will not be back until new people are working there and maybe not even then. read more

took 30 minutes js to make my chicken sandwich all of them were on there phones not doing nothing

Straight trash! So I order two spicy chicken sandwhiches and get two sandwiches that were both cut in half? But why?? If you run out it's simple to say you ran out but y'all try to stretch benefits instead of giving out an honest meal. I paid 20 dollars for 10$ worth of food.. smh lost a customer And to add to insult I just drunk some of the sprite and bruh.. smh a whole joke. Wouldn't be surprised if they closed down read more

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Could give 0 stars if possible. This location is terrible, ordered a pick up and these chumps got the entire order wrong. On our receipt tagged to the bag it clearly says our correct order items but inside the bag was a bunch of random crap that we didn't order at all. Our DRINK wasn't even in the bag.. These people are either so lazy or they legit just don't know how to do their job correctly, and apparently can't even read an order,what a joke. Also, seeing all of the other negative reviews on here is so embarrassing for this location, just shut it down at this point.... read more

This is the worst Popeyes I never been too they over charged they don't know how to take orders the place is always being robbed, this place should shut down, read more

The Popeye's chicken on Harlem & 57th has a huge sign stating "try our new chicken sandwiches" after you wait 15 minutes in the drive through line you pull up to the window to see a tapped flyer that says we are out of chicken sandwiches. The kicker is you can't just drive off. Vehicles are behind you. You're blocked in by a high curb to your right. You are STUCK! Clearly the young lady who took my order was not happy when I asked " why does your sign saying try our new chicken sandwich" when you know you don't have them. What a waste of time! Take the sign down store manager! read more

Popeyes Louisiana Kitchen - False Advertising - Chicken Wings Near Me - Summit, Illinois

They gave me a half cup of Mac n cheese. I bought some sides because my husband cooked . My kids were so mad. Not even enough for two kids. Keep driving they always mess up orders. read more

Popeyes Louisiana Kitchen - Went for some sides because my husband cooked chicken and fish! This is what I got a half cup of Mac! - Chicken Wings Near Me - Summit, Illinois

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I would love to say the employee Dominique gave us great customer service and I would definitely return to that location because of her! Great job Dominique keep up the good work! read more

We went through the drive-thru yesterday. Out of the 6 employees I saw, 1 person was wearing a mask! ONE! I was asked if there was something wrong and I said, "Yes, no one is wearing a mask." The guy says everyone is wearing a mask. Wtf! I have eyes! The one girl with red hair didn't even bother putting it on at all. The others had them on their chins. Also, she was wrapping up her hair and then proceeded to go touch food without washing her hands! Disgusting! One more thing, we ordered the 14 piece special and 6 pieces out of 14 were wings. The food wasn't hot either. Never is. This location is total garbage. read more

Worst experience today went through the non busy drive through. Only one car ahead of me and no one in the lobby so why did it take over 20 mins to get absolutely nothing I don't know but not only did I wait 15 mins but even after that I walked in to see what's taking them so long only to see that my food was still not ready. It don't take 20 mins to make some fast food nuggets. I'm completely filled with rage for such a horrible experience and leaving with no food. FIRE them all and get a new team immediately read more

This will be the last time I'll be buying from this Popeyes or any Popeyes I ordered two spicy chicken, combos a five piece spicy chicken tender combo a five piece chicken tenders and the order of Cajun fries well the five piece regular chicken tenders were missing and so were the Cajun fries my daughter how do I eat fries from one of the chicken combos this is like the fifth time that I go to the Popeyes and they messed up my order nevermore read more

The cashier at the drive-thru was very nice, professional, friendly, and fast with my food. This was about the best experience I ever had at Popeyes. The food was also amazing, very fresh, and delicious. From now on, this will be one of my favorite stops. Definitely recommend this Popeyes. read more

The WORST Popeyes ever. Waited over 20 minutes for Mac and cheese. They never told us it was going to be that long of a wait. Won't be returning. read more

Never go at night or this location at all waited 30 mins for my chicken tender meal . The girl comes out and asked me what I order . I thought they would know since they took it . And when they gave me my food they forgot my large mash potatoes with side gravy with fries . So I told her where are they at she said they threw out the gravy already but she'll give me another small mash potatoes and she'll give me large fry . three cars waiting behind me and four cars in line trying to order lmfao & the other girl was trying to look for the car who order the 12 piece . I swear a entire shit show no read more

5708 South Harlem Ave. Store# 12609 Summit , Illinois 60501 Between the hours of 7-7:30 on January 15, 2020, witnessed in plain site one of the employees braiding another employee's hair in the dining area. Both workers shortly after went back to preparing food without washing hands and didn't bother to wear gloves. I witnessed them touch several surfaces without so much as a squirt of hand sanitizer. Everyone is this was extremely unsanitary and showed regard for the fact that we are still in the mist of a pandemic. I ordered online after several attempts to have door dash pick-up my order, but when I went in they said that there was a 5-7 minute wait on tenders. So after waiting nearly 35 mins and witnessing the staffs uncleanliness and lack of basic restaurant servicing skills I decided to walk out and one of the employees who was in the mist of a heated argument between two other employees asked me not to leave. I truly hope that the Chicago health department gets involved because it's only a matter of time before someone gets sick due this establishments poor sanitation skills. I wouldn't recommend this place to my worst enemy. Sorry, the app forces you to make a star rating but I would give it a -4 read more

I took the opportunity to order Popeyes online. Ordered, paid , even gave them a 15 minute grace period. I drive up to the window and they're clueless that there was an order at all. It was no different than ordering through the drive thru. Waste of time. Still waited. No sorry, no thank you. Just handed off the bag and accepted my " have a good day". Rude and Ridiculous read more

Disgusting. Hair in food and for sure it's not mine. I'm never eating here again. How can a new restaurant be so dingy?! YUCK! Stay away. I'm Contacting corporate tomm. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Summit, Illinois

Worst one had to wait about 25 minutes for my food. Two ladies and a slow manager. They need more training or replace whole stafff

Went to drive through ordered 1, 2 piece Chicken with Red Bean and a coleslaw. And another 2 piece 'Spicy with Red Beans and Rice and Cole slaw. They managed to get the order wrong. read more

Worst Popeye's. How you not have chicken ready, that's what you specialize in. First off, the lady doesn't even greet me. Even after I say Hi! She just stood there....okay. I try to order some mild chicken and she says we don't have any. Huh? Then she proceeds to tell me, it's be 10-15 minutes, then to 20-25 minutes. Then I decided I'll just get that 2 piece special for my guy. She then goes, we don't have chicken. I go, you don't have hot either? She turns around and asked the guy is there hot chicken. He says they have the breast and wing. We just declined. Granted, the only time she smiled was when she figured we were gonna leave. The heck! Corporate better get their district managers in here and check up on what is going on here. Unacceptable! read more

This location has the worst service! Employees are rude . I placed on order by drive thru and was asked to drive around for my order so I did. Waited 25 mins at this point I was already upset I go inside and asked what's going on with my order that I been waiting 25 mins outside in my car. And with the worst attitude she answered it's not ready you still have to wait 20 mins . I asked to speak to the manager and she also was not able to tell me why my order was not ready so I canceled my order and went to a this location needs to be run under a better team. And hired people that really want to be there doing their job properly. store # 12609 summit and we should have the option to put 0 starts. read more

This is the worst Popeyes ever stay away.... you'll wait in drive thru for 30 mins staff slow as hell and rude ... don't ask for the manager she's just as rude read more