Store was very nasty, needs a good cleaning. Food is good though. Customer service was very friendly.

ZERO SANITATION ! Went into the Popeyes in Hickory today 1/15/25 for lunch. Upon entry, I noticed the doors and windows were disgusting. We were the first people there for lunch. The male employee taking our order had zero hair net or gloves on. I didn't find out until halfway through eating my food that there was a hair in my chicken strips. Totally lost my appetite. Then I look up and I see not one, but two ceiling lights with a fly stuck to both of them and hanging above our table and the table beside ours. read more

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Was there this afternoon and ask for the 2 piece spicy combo meal with a BREAST. I was in a hurry and didn't check my order (my bad) ! When I got home 30 minutes later I opened the box to find a CREMATED BACK AND THIGH ! My dog couldn't even eat this stuff. I have had good food from this location in the past and gave good references but never again ! read more

The photos looked so good of their flounder sandwich- it was evening so requested a fresh made - not one that had been sitting through dinner. Asked for tartar sauce- they said they had none- okay I'll wait till I get home to eat it. It was obvious they put an old fish in the fryer again NOT edible and the fish was paper thin!! It was a joke- I wouldn't feed to my dog- We tried calling corporate useless- tried calling Popeyes they're phone is off the hook! What a POORLY run company!! read more

This place is always a disappointment. After sitting waiting probably way over 5 minutes for someone to come to the intercom, I tried to order, was told they have no fries, then I ordered something else I really didn't want. Got to the window and was told they had no spicy tenders pull over and they will make fresh. I pull over for him to come out and say they dont have any but he can refund me. This took a whole 30 minutes out of my trip for nothing. I will never stop here again when passing through. read more

Horrible never eat here it's so baddd!!!!!!! Cockroaches in my food and they kept on saying racial slurs

I've ordered from this location several times over the past 6 months and I have never once gotten a solid order from them. There is always one thing wrong with the food either half of it's cold or it's been made wrong. Whenever you try to order takeout they take a very long time to prepare it. Over all I would say just don't bother coming to this Popeyes there are much better locations. read more

They forgot our order at 11:29 4/21. 33 minutes to complete. And when the other person that they forgot who only had a 30 minute lunch break also lost their minds. And to add insult to injury. We ordered 12 tenders at $30.99 which is EXPENSIVE and they only provided 11 A JOKE of a location. Zero Stars. Do NOT waste your time at this location. When I posted this yelp Review. I noticed that the restaurant had a 1.4 Star Recap That is TOO HIGH! The review forced me to give 1 Star as if an option it would be -0-! read more

I have been to this location three times and each time there has been issues with either the food or staff or both. Both the first and second time they were out of several main items on the menu. This coupled with the completely rude attitude from the staff is enough to make someone angry. The photo attached is from my third and last time going to this Popeyes. This is the meal I received after having to go through the drive thru TWICE because they could not get my order correct and refused to give me a refund. They still had their rude attitude that they always do. This is without a doubt the worst fast food restaurant in hickory. Popeyes, do better. When contacted about this on their website, they only offered Popeyes points. I should have AT LEAST been refunded for the monstrosity of a meal I was given. read more

Popeyes Louisiana Kitchen - a tray of food - Fast Food Near Me - Hickory, North Carolina

This place is going into the ground it's obvious the workers don't care about their job that much the men's bathroom were disgusting and the paper towels and soap were not put into the dispensers and just left out on the sink. They have been without lots of items for a while now and today there was only nine in chicken and 2 sides available. The fries I got were horrid and to the point where I asked for a different side which isn't normal for me to do. I could taste the bad oil like it hadn't been changed in months. This business needs an entire new staff if they want to stay open and I will not be returning anytime soon unless things change. I would rather drive 30 mins further than I alr do to get good tasting fresh food from this establishment than go to this one again. I absolutely do not recommend this place it is just a waste of good money that can be spent elsewhere for good food read more

Popeyes Louisiana Kitchen - This is how the men's sink looks in the bathroom - Fast Food Near Me - Hickory, North Carolina

Garbage service, drive thru lady literally yelling at me with an attitude when i asked for a coke but they only have Diet coke or water available, no sauces available, no spicy tenders, this place used to be good, but now it is just awful, and extremely rude employees. Upon getting the food, its cold and they had to ask me 3 times what food i ordered. Didn't even give me the diet cokes that i ordered as well. read more

It took forever in the drive thru. Wings were skimpy. Requested 2 thighs, got a wing and a thigh. Did not listen to order. Very disappointed because I love cajun. read more

I have long been disturbed by the way the staff interacts with us customers... but that's all mentioned in other reviews. New phone and don't see that the history was updated. What really has my crawl is this is the second time I've received a chicken sandwich where a large chunk of chicken is missing... it's easy to see as there is no breading on the chicken!!! This is wrong in so many ways.... I've attached the photo and expect this behavior cease at once! Lee read more

Popeyes Louisiana Kitchen - Chicken sandwich showing what I am trying to describe. 2nd time the chicken has been served this way to me! Chicken Sandwich - Fast Food Near Me - Hickory, North Carolina

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Not the best. The sandwich was hot but the fries weren't. For my first time at Popeyes, it was okay. I definitely fell into their desert scam. She asked "with that would like the ___ or ___ desert." Bring my first time I assumed it was included, when I got my receipt I was wrong to assume that. Haven't been inside but the parking lot needs work. Pot holes and overgrown grass. read more

This particular Popeyes sux's so bad... pretty much just the service that I find myself sitting here in the drive thru shaking my head wondering why I have given it another chance...! We have been sitting idle for at least 10 minutes and someone asked the car at the speaker if they could take their order... "no, we already placed it... we're just waiting to pull forward!" That's been 5 minutes ago and still no movement... oops now taking the order of the car in front of me... still no movement! Finally reach to give my order... (I'm on a mission now!) another 5 minutes, still sitting... we have a winner at 8 minutes, parked at the speaker waiting to give my order!!! I honestly don't know how they stay in business!!! Made it to the window... I was pleasant, thanked them, paid and off I go... that was it... never again at this location!!! Edited to clarify; from the time I got in line to the time I received my food at the window had to be every bit of 30 minutes and may had been pushing 40 and maybe 6 cars in front of me when I arrived! We need new management/Owners...! We need this place to be successful... The next closest Popeyes is 30 miles away! FYI, the food was pretty good... always seems to be. read more

Popeyes Louisiana Kitchen - Chicken sandwich - Fast Food Near Me - Hickory, North Carolina

This restaurant should be shut down its disgusting I've come here 2 different times in the past 2 months and both times there was something wrong the first time I wasn't able to get a drink cause the machines were out and they also didn't have regular chicken tenders now this time they only have bone in chicken and My fries were terrible I could taste that the grease hasn't been filtered or changed in a long while it's that gross the mens bathroom is disgusting and obviously hasn't been cleaned in a while too there's no paper towels in the dispenser or soap in the dispenser instead they set it on the sink instead of putting them in the dispensers this place used to be good a couple months where I would come here usually once a week but I don't think I will be coming back here again unless things change and I mean it needs a big change like Whole new staff and manger type of change read more

I love Popeyes but this location is just inconsistent sometimes it's great but most of the time they miss the mark. Once in a while the chicken is really nicely seasoned but often it's not and kind of bland. read more

This place use to be 5 star. Fast service, great food, and now it has moved to the opposite. It's extremely slow and half hot food. I believe it's under staffed but when your entire menu is chicken and it's a 10-12 min wait on chicken something is wrong. It shouldn't be a 25min wait for a 2 piece chicken. read more

I wish I could give this resturant 0 stars. As soon as started ordering, the lady acted like we were an inconvenience even being there. When looking at our order, it was not right and the food looked like it had been sitting there for days. When informing the lady, she said we'll that's not what I heard you say. She then said to another worker, "they got to go." We replied, "we will go but we need a refund." Then they did not want to give us a refund. Both my husband and I have worked in fast food, and this is not acceptable service. We will NEVER eat there again!! read more

Hi!! This was my first time ever eating a Popeyes! The food was really good however service was awful :( the lady who took our order (colored hair for reference) had a major attitude issue and was so rude about everything not only was this location out of everything we asked for but they were very rude when talking to us, once we paid at the window we waited an extra 10 minutes for our food and it was cold. :( read more

Stay away from this Popeyes they will refry the chicken when you asked to cook it fresh horrible customer service. They also make sure to check your sides. I'm sure it will not be correct. read more

I just came into the dining area. I got the nugget combo with their Cajun fries. It was so good. The fries are the best. Crispy coating and good flavor. The nuggets look like they are fresh made from chunks of white meat chicken with an amazing crispy coating (only slightly greasy) I was waited on quickly at the counter. I had asked for it for dine in but they still bagged it for take out. The dining area was clean and not crowded. read more

This is what I got from this establishment. After they already made me wait 40 minutes for my online we're they didn't even have half my meal. Then they refused to refund my money. Truly unbelievable that they would serve this to someone!! read more

Popeyes Louisiana Kitchen - a box of food - Fast Food Near Me - Hickory, North Carolina

Terrible in every capacity. Took over 30 minutes to get the order. When I get home, I discover that they put lids on the containers that were to big for them. I had a huge mess with coleslaw having poured out in the bag!! When I call back, she said they were out of the other lids. Could've warned a person! Do yourself a favor and stay away. I sure won't be going back! read more

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Stopped by to get Popeyes signature Spicy Chicken. Once again told to wait in excess of 10 minutes. HARDLY FAST FOOD. Worst Popeyes I've ever seen. read more

My $12 combo was so deep fried that it was hard and crunchy. No honey mustard. They charge too much for their disgusting food. Will not make a mistake and go again. It's been nasty all three times I've went. The girl at the window was sweet though. read more

If I could give no stars I would. There was a hair in my sandwich. When I ordered through drive through, they forgot one of the sandwiches. Went back and finally got the sandwich. As I'm eating, I notice this coarse curly short hair in my food! The guy making the food did not have a hair net or gloves on. I tried calling them FIVE times and no one answered. Tried calling corporate and they can't guarantee they can do anything for me. This is the most disgusting ghetto establishment in the area. In the past, I ordered an 8 piece of chicken in the dine in area and they accidentally hand it out the drive through window. Not only did they take the box back from the car, but then they tried to serve that same box to me. The staff is rude. The managers lack customer service skill. I still cannot believe there was hair in my food. read more

Popeyes Louisiana Kitchen - A hair in my chicken sandwich - Fast Food Near Me - Hickory, North Carolina

Absolute worst fast food location that I have ever visited. Slow service and always out of basic items. Is Popeyes corporate aware of just how bad this store is? read more

The worst customer service around. Just know you will wait 35 mins in line just to order and the employees scream and Hollar the entire time around the back door. They leave it propped open and hang around the back- no wonder it takes so long. I don't think anyone or working. I hate that because their sandwich is good. read more

The last time I had gone was in July. Drive thru was only open album we decided to go anyway. We got the two can done meal and took it home. When we got home, we noticed we were missing chicken. What chicken was in there, a five year old would eat and still be hungry. For an entire week I kept calling and to no avail, no one answered. So I decided to call corporate. I was told that they would get in contact with management there to rectify it. No call was ever received. A week after that, corporate called and asked if anyone had contacted me, and I told the lady no. She apologized and said that they would send me a $10 gift card to rectify the entire situation. Here it is December 1,2021 and still nothing. Thanks, but no thanks. Never eating at this location ever again. First Popeyes that I've ever had an issue with. I'll stick to bojangles from now on read more

Popeyes is great. The workers here are slow and unwillingly helpful. They were not helpful when asking about the menu. Slowest service ever. Not joking. Waited in line for at least 15 minutes. No friendliness. read more

Staff is rude and the drive through takes forever. The employees do not know what customer service is. They are a disgrace to Louisiana.

My husband and I went to Popeyes in Hickory tonight on February 28th 2023 , it was the most disgraceful thing I've ever experienced ladies working at the window were so disrespectful and rude!!! They forgot our sandwich and when we went back around to ask for it they act like we were lying made us park on the side of the building where we waited for 15 minutes and they never brought our sandwich out so my husband had to go into the store and confront them about food that we had paid for! After being ignored for 3 minutes and finally being helped we finally got our food!!! We'll not be back at this ratchet store!!!!!. read more

Where should I start...? Well I have never tried Popeyes though I have drove by many, many times. Today I just felt like giving it a try and I'm very disappointed to say the least. Walking in I notice that a lot of the tables were dirty. But who knows, they probably had a busy morning? Anyways, we went on to ordering. There was no one behind us and since this was our FIRST time I wanted to take awhile to look at the menu. But the lady made me feel very rushed. She kept asking me, "Is this for here or to-go?" I answered, "It's for here" and she asked me again a minute later. Anywho, when we finally got our food she asked if I was missing anything. I told her I don't think so but if I was, I'd let her know. I got to my table with the food, checked everything and realize she forgot the mashed potato. I went back to the front and told her, and her reply was "Well I told you to tell me if I was missing anything earlier!" Wow! Just wow. As for the food, I would honestly prefer KFC or Bojangles. The chicken was tasteless. The biscuit was just sad. It was way too salty! & the fries were OK. They were also completely out of the two tubs of tea on the outside. In conclusion, there's a FIRST and LAST for everything. read more

Very unprofessional 2 people talking in drive thru at one time told us one thing then proceeded to say we would have to wait 15 mins because they gave 5 pieces of chicken to someone else after we waited 15 mins to place an order so we left!!!!! Horrible service read more

Completely unprepared, moved at a snails pace. Waited 40 mins for my food, along with several others. Even if their chicken sandwich is as good as chick fil a its not worth waiting 10x as long. Steer clear. read more

This is the worst franchise in the chain I like the Charlotte locations but this location is hurting the brand to a point of no return after today visit I was in long line at drive thru and waited 30 mins from the time I pulled in to get the window and was putting in my order in which I wanted the 10 box and she informed me they didn't have spicy tenders even though they advertise that they hand bread their tenders fresh everyday but she said they was waiting on truck to come in then I got to the window to pay was told their card machine was down so why didn't you tell me before I placed my order not to mention I order here regularly and they can't even the order right 30 percent of the time but definitely won't be coming back read more

Absolutely the worst Popeye's, on a consistent basis, that I have ever visited. I have given them three tries and was disappointed each time. This visit, I was greeted with, "Welcome to the best Popeye's in the world". So I ordered their new 12 piece nuggets with unsweetened tea. They don't have any usweet tea, I'm told. So I asked for Sprite... nope, they're out of that too. How about Diet Coke... you guessed it, out of that too. Finally had to settle for water. The nuggets were bland, not at all crispy, and the beading was falling off. This was my last visit. I really like Popeye's, but would rather do without than put up with poor service and subpar food. read more

Ordered 4 chicken breasts even specified white meat. Got home and had two breast's and two thighs. Receipt even shows chicken breast. Mac and cheese is so thick it was uneatable. Did not get the biscuit. Supposed to get two large mashed and got six small. Worst experience ever. 0 stars read more

Love the food! However the staff are very rude. Order was correct and food was hot and fresh! Just customer service is so not friendly.