Outstanding does not even begin to state how they are. We had been dealing with a different company for 20 yrs and had just had them out the beginning of month.. we had another issue come up and we were told we needed a new unit. It was the last thing we needed to hear. We almost went with the company of 20yrs but things just did not feel right, especially being they left us without heat on a cold Sunday and we had to keep calling back. We contacted Popa on advise of a business collegue and from the first call we were so impressed. Chirsty treated us with so much care and compassion. She was ready to run temp heaters out and was able to get furnace in next day. After hearing some of the family medical going on and looking at what evening temps were going to be she created magick and got team out here same day. She had them here to start job less then 30 min of speaking with her to get the whole new unit in even though it was already afternoon. We were so grateful for her going above and beyond. The team Josh, John, Jon were so kind, professional and respectful. They worked efficiently and so clean. They showed us things along the way and things not done proper by other company of the past, we were not surprised and I do have HVAC knowledge as I worked for Large Utility for 25yrs. I have seen many teams and companies. The J Team of POPA worked great together effectively and with great knowledge. Christy the Office personal would call and update us when issues found. We decided with all the neglect of the other company to just put a complete system in house ac/coil/ furnace. Christy was great about helping us get financed. With it being the time of the covid 19 and major financial stress for us we could not have asked for a more compassionate understanding knowledgeable company to work with. (To the Owner Pat - I truly hope you let this amazing team, that helped us in a very upsetting time, know how great they did. You can truly be proud of them. They all represented the company well. ) The Polar Bear is one of my animal totems in the healing work I do.. as they help us swim thru the icy waters to victory... All I can say is you have a great logo because your company Has the strength of the Bear on all levels: Great customer service, great knowledge, great respect, great efficiency, great compassion, great communication, competitive price, quality product and workmanship. 5 Stars is truly not a high enough rating. It is such a rare find to have from first call to completed job have every person and interaction simply enjoyable. We highly recommend Popa for so many reason. If you want a job done effectively n efficiently call POPA - they make swimming thru the challenging & stressful times so easy, safe and stress free!!! Thank you - We truly value and appreciate you. Many Blessings to all. Stay safe & Be Well. read more

Let me add 5 stars to reviews for Popa Heating & Cooling. We've lived in our 1972 vintage house for ten years. When we bought it, the seller included home warranty appliance insurance in the deal. We renewed the policy every year for a $550 annual premium. The co-pay was $75 per visit of service technicians dispatched by the insurer. I retained Popa Heating & Cooling every year to service our original equipment furnace because I could reply upon them to provide timely service. Popa counseled we should replace the furnace because it was so energy inefficient and gave us a quote, but we declined to do it awaiting a irreparable furnace issue that would justify replacement by the insurer. The insurer's heating and cooling contractor replaced our ac coil and condenser six years ago. The insurer was called practically every summer when the ac unit failed to the cool the house. Each year the insurer dispatched the contractor who replaced the unit and others to add refrigerant gas that leaked from the system. We didn't renew the insurance policy this year due to dissatisfaction with the insurer's designated service contractors. We engaged Popa to furnish and install a new high energy-efficiency furnace. When the ac failed again this year, I called Popa for service. Leaks were discovered in the coil and condenser due to defective installation by the insurer's contractor. The furnace, coil and condenser were replaced by Popa at a price quoted three years ago. A ten-year warranty was provided on the equipment; a two-year warranty on the labor. read more

Popa Heating & Cooling is a fantastic company who cares. We had an issue with our Trane AC right before Memorial Day. Many companies were not able to get us on Friday. I called Popa and spoke with Christine. Christine was friendly, professional and went out of her way to get someone to our residence. Shane arrived and was professional and went out of his way to address the issue and answer our questions. Unfortunately, we had to install a new unit. Shane was quick to call the office to get pricing and a install date quickly. We were pleased with cost and the quick service. The day of installation went like clock work and Fabian & John did a fantastic job. Prior to installation they went through the steps and answered our questions. The service they provide is fantastic and take pride in their work and our property. They were clean and protected our carpeting and hardwood floors. We are very pleased with our new unit and recommend Popa Heating & Cooling. They have a wonderful team and go the extra for their customers. I rate Popa Heating & Cooling A+++! Keep up the great work and customer service. read more

This company is fantastic and we are so incredibly happy with everyone we worked with. Pat came to our house to accurately calculate our needs and gave recommendations for various HVAC units. Prices were fair. Christie processed our paperwork and scheduled the appointment and was very sweet and helpful. The two service men that came were incredibly kind, professional and helpful. (one named Fabian). They were very knowledgeable and explained everything that they did and were also efficient. I had an additional issue with hot air not reaching several of my rooms. They spent the time to troubleshoot, investigated the attic and solved a problem that we had been dealing with for four years. Now my daughter's room will be better heated. Thank you again Popa Heating and Cooling-highly recommend this company and the people! read more

We recently called Popa Heating and Cooling to help us with our heating and air conditioning problems. They came to our home to evaluate our existing furnace and a.c. unit and also made us aware of issues we did not know we had at the time. The professionals at Popa created a floor plan of our home to ensure efficient heating and cooling with the new units we'd be installing. Fabian and Oscar worked on relocating our air conditioner outside, installing a new furnace, and rerouting ductwork in our home. They also took time to teach us how to use our new smart thermostat. We are highly satisfied with how professional and knowledgable they were. My family already notices a big improvement with the performance of our new air conditioner. We highly recommend their service! read more

Popa Heating and Cooling installed our new high efficiency furnace and air conditioner today. we went from an old old furnace to a state of the art furnace. Shane helped us decide on the on which system to purchase, he is extremely knowledgable, and a pleasure to work with. All aspects of the installation look great. John, Oscar, Shane, and Fabian are all so professional and very nice. They answered all of our questions, worked and worked all day long, kept everything clean, and insured everything was perfect before leaving. My wife and I are very impressed with everyone at Popa Heating and Cooling. I highly recommend them. I will certainly only use them from now on. Our new system is so unbelievably quite, we could not be happier. read more

Great experience! I had a whole house dehumidifier installed and we have multiple zones in my house. That created an issue with pushing air to the house (zones closed) when the dehumidifier was on, but not the AC (blower). Rather than working first and figuring it out as they go, the guys (Ramon) made a few calls, talked to tech support and found the solution. Most impressive was after the original call, he still wasn't 100% satisfied, so he called a 2nd time & found the right answer. I'll take someone saying "I don't know" and doing some research rather than making mistakes w/ assumptions any day. Simple equation really...great people + great service = new customer. read more

We woke up to a chilly house this morning. The furnace stopped working during the night. I called Popa's and the BEST technician ever was at our house within an hour, identified the issue, worked with the office to secure the replacement part, and returned promptly to do the repair. Many thanks to Shane Vanderwoode for his knowledge, skill, and customer focus in getting the repair done. Thanks to Pat for helping get the part to Shane. The great team work and customer service is much appreciated especially during the cold weather. I would highly recommend Popa and Shane!! read more

Pat (the owner), Fabian, Shane and Jon (the installers) were fantastic. Pat took the time to do load calculations (the only estimate provider to do so) and she had straight forward pricing. She showed me the price in her book. The guys that installed the system were great! Fabian did a full-set of measurements the day before, and did all the fabrication before coming, expediting the install. Jon and Shane were great too, completing the install. It was clean and neat. I would recommend them to anyone without reservation read more

He came , he diagnosed and he fixed. What more can be said. In fact, he came early and did more than he was suppose to do. I was scheduled to have maintenance on Monday, June 8. So he killed two birds with one stone. Replaced thermostat (that was why the air would not come on) and since he was scheduled for this coming Monday, he asked if he could do it today. As always, very happy. Thank you Popa. read more

Owners are hands on and take pride in their business. Crew is knowledgeable and great to work with. Prices are fair. They did a wonderful job on our big project. They didn't try to sell us on things we didn't need, took time to ensure it was done right and had excellent follow up to ensure we were more than satisfied. read more

Had a new A/C and Furnace installed today, 7/25/19 and I am very pleased with the installation. Oscar and Fabian were extremely professional, knowledgeable and did a clean install! Christie, the office manager, was very responsive and helpful. read more

Our air conditioner went out today(Sunday). Fabian came right out and had it fixed quickly. He was very courteous. We are now customers for life! read more

They are always on time, all their techs are professional and informative. Highly recommend!!