This was our first time ever boarding our two fur babies, and I honestly couldn't have asked for a…read morebetter experience. Bran is our 11-year-old senior who had never been boarded, and Frankie (aka Potato) is our 15-month-old Goldendoodle, so leaving them for almost two weeks was a BIG deal for this fur mama!
Before our trip, Jessica, one of the managers, made sure the boys had meet-and-greets, daycare visits, and even an overnight stay so they could become familiar with the staff and the staff could see how they adjusted. I loved that they took these extra steps instead of simply accepting our dogs for boarding. It showed me that the dogs' comfort, happiness, and safety truly come first.
Their secure drop-off/pick-up process also gave me peace of mind. During their stay, the boys had potty breaks, daycare, playtime and socialization, and we received daily messages and photos. Seeing them happy while we were away was so reassuring.
I was especially worried about Bran because he's our cranky little senior , but the staff clearly knows dogs and how to work with different personalities. Bran and Frankie even shared a suite together, and they did great!
After almost two weeks, we picked up two happy, clean, great-smelling pups with no signs of stress. Honestly, I don't think they missed us--they were too busy enjoying their own vacation!
A huge thank you to Jessica, Lily, Samantha, and the entire staff for taking such wonderful care of our Bran Muffin and Frankie Potato.
I 1000% wholeheartedly trust this Pet Hotel family with my babies and am so grateful we found a place we feel comfortable boarding them again in the future. Highly recommend, especially to nervous first-time boarding pet parents!