This is what our weekly cleaning got us pool turning green, horrible customer (spoke to Maria, also stopped by to speak to manager) service, no accountability or attempt to make things right, gave this company multiple attempts as I understand transition or one off but two months or constant headache pretty much begging them to do a job I'm paying for. read more

Pools Plus - Pool Cleaners Near Me - Port Saint Lucie, Florida

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Call made Sept 30 and set date for service Oct 4th between 8-12. Checked up just before noon on 10/4 and was told by the secretary that they would be there to service my broken pump. So I waited. Just before 5pm I call back and the same woman tells me that the serviceman will not come back to the office until all of his tickets have been completed and that he'll be there, so I waited. No one came. Here it's October 7th and no one has come or called to check up on me. I called twice today and was put on hold so long the phone dropped the call. Do not use this terrible organization read more

Pools Plus - My call log to this terribly run organization. - Pool Cleaners Near Me - Port Saint Lucie, Florida

Used Morningside Pools for years but they recently sold and the service went downhill fast. Don't be fooled by the new picture of your pool or chemical readings that are sent to you at time of service. There was a constant change of personnel and services that were supposed to be done weekly and monthly stopped. Don't waste your time or money using this pool service. read more

Needed some pool supplies to diagnose where a leak was happening. I stopped by Morningside Pools after finding them on yelp yesterday. I got there just a few minutes before closing and the service was outstanding. Not only did they have the parts needed, they also were so helpful in answering questions and giving me some recommendations to help troubleshoot. You'll find a great staff of knowledgeable individuals at Morningside Pools, with plenty of pool supplies to address issues. read more

I never give out negative reviews , but with this company m so upset with them I felt I don't want anyone else to go through what we did with morning side pools. We moved to the area back in July and needed someone to help us with our pool. Terrible service from day one no shows broke our equipment, we canceled service before new billing cycle got charged took weeks for refund, then second month not using service charged my account again ... sorry forgot to take us off billing cycle is what they said took week to get money back.. they lie , provide terrible service ... don't recommend read more

The absolute worst customer service and poor leadership. It is very sad to see such an established business in our community go downhill. Broke our filter housing lid, they let our pool turn green, and never ordered the part to replace what they had broken. Save yourself the headache and your money, DO NOT USE MORNINGSIDE POOLS. read more

We've been customers of Morning Side since 2009. The Ladies that ran it was Top notch when something was needed for our pool. Spent quite a bit of money there Upgrading and repairs. But that's ok, Service was always Fantastic. Fast forward to now. We hear that Morning Side Pool has been sold. Service is Horrible, Call backs are nonexistent, they don't show up for appointments, and when you challenge them, they get real Snotty. it's a Shame what Fiona and the other Lady "Her name escapes me"had built is being slowly destroyed. Good Bye Morning side. I'll take my business elsewhere. Rob K. read more

NO STARS!! This company is absolutely horrible and unprofessional. They don't show up for service at all! Our pool turned GREEN under their care. The owner Tabitha takes no responsibility and just gives you excuses. She actually blamed the RAIN for my pool turning green under their care. They are awful. We fired them Nov 1st 2020 for not showing up again the last week of October, home security cameras verified this, plus our pool is always filthy! After firing company on phone Nov 1st, they proceeded to CHARGE us for November service!! Do not do business with this company ever. Horrible experience. They shouldn't be legally operating. We are still awaiting a refund for October and now November too! Filed complaint with the BBB as well. read more

Morningside Pools has always and still is my "go to" pool store. I get my water tested weekly and i much appreciate their honestly in not trying to sell you what you don't need. I took over my own pool care and Morningside has guided me to the best water conditions my pool has ever had. I have purchased a pool heater, pumps etc from them and they stand behind everything with their excellent service staff. I would give 6 stars if i could. read more

Terrible service, owner lives out of country...nothing but screw ups and bad service and terrible communication from business reps...over charged me twice ....broke my filter....do not hire this service read more

This company is AWFUL with HORRIBLE customer service. We had a pool pump replaced by them 3 years ago (apparently under different management) and they were very responsive. That pump broke a week ago and Morningside Pools was supposed to come out on Monday to look at it. They never showed up and we were told that there was an emergency. They were supposed to come back on Thursday and they never showed up. When we called today, they said it was because there wasn't a payment on file (yet they never asked for one). My husband told them that I was home all 3 days (took off from work) waiting for them and that I could have paid them. They said they were going to come today and again, never showed up. When my husband tried to call, they hung up on him and took the phone off the hook (just like they did with another reviewer) but they had already gotten his credit card number. We just canceled the card (after reading reviews about how they charge for services never done) and called a different company who was at our house in 30 minutes and is replacing the pump on Monday. STAY AWAY FROM THIS COMPANY AT ALL COSTS.. read more

Since the new owners. I received horrible service. Angelina who answers the phone is very pleasant and appears to be very helpful. Unfortunately nothing that she promised to do to rectify my pool always turning green in less than a week after service was ever done. They do not take pride in their work. read more

This is absolutely the WORSE pool service company I have ever dealt with! We were sold to them by Patriotic Pools & ever since it has been a total NIGHTMARE. Our pool is green, the technician doesn't show up when they are supposed to, they don't brush the pool or clean the filter. The technician decided not to show up for 2 weeks and the company knew but didn't inform us until I called (and was finally able to get through) and told them my pool should NOT be the color of my grass. When I tried to call them today they literally picked up the phone & hung up on. Then when I tried to callback they took their phone off the hook so all I got is a busy signal. I have emailed & left voicemails. This is pretty sad for a company who has been on business for 18 years. If you know what is good for your pool & your wallet you'll stay far away from this company! This company is making a bad name for all the good pool companies out there. So seeing by the other comments.... if anyone can recommend a good, reliable & truthful pool company please let us ALL know. read more

Pools Plus - Green pool - Pool Cleaners Near Me - Port Saint Lucie, Florida

I would give them zero stars if I could but I can't on here. Angelina is the worst customer service representative I've ever encountered. I came in to request my supplies and she ignored me while being on the phone talking to somebody. I'm assuming her boyfriend when I stood there and looked at her so she couldn't give me some attention. She told the person on the phone I have to go and slam the phone when she finally started to help me. I came to realize that this girl must have been working under some type of substance eyes, bloodshot red and she was slurring. It says it's such a shame to see Morningside pools call down so bad I do not recommend this place and even less recommend you guys to ever walk up to Angelina, you guys should really drug test your employees. It's such a shame I will never be going back to your store. read more

Terrible company. Customer service is terrible. They lie about showing up. They raised the monthly payments without my consent. They lied speaking to me. And I think they're racist too. Worts company I have ever dealt with. read more

Recently sold to new owners. Previous owners were wonderful and very knowledgeable and friendly. New owners have hardly any inventory and poor service. Heading over to Leslie Pools after 6 years of loyalty. read more

Since new owner took over the service has gotten to be the worse ever. I've talked to the new owner last spring and he provided me with a better tech. I returned this season to find my pool filthy. Went in and the owner doesn't seem to be involved anymore. They said on Monday they would have a new tech out that day or definitely this morning. No show! The old owners would've never allowed this to happen. Very disappointed. read more

I am sad to have to write this as I was happy with Morningside Pools until they were purchased. Ever since then the service has been abysmal. At one point late Spring, I didn't receive a service call for at least three straight weeks. I kept calling and they continued telling me they were having issues with their service techs, but they would take care of everything. They also told me they would credit me for the three weeks when nobody showed by making my next payment reflect the three weeks of zero service. Of course I was charged the full amount. They argued they had no record of my not getting service and they would not issue a credit. Then the final straw was when I received an email on October 3 stating my service was going up in price by 25%. I immediately called and cancelled my service. I was assured I would not be charged for October. The following Wednesday they showed up for a service call. I noticed when I got an email saying they had come. I again, immediately called and said I would not pay for the service call because I had already cancelled my contract. Once again I was told it was a mistake and I would be taken off the service list and not be charged. Much to my surprise, I received an email the following Wednesday that they again had come to service the pool. When I called to complain, The woman answering the phone was rude and said I would be taken off the list and I would not be charged. On Friday, They charged me for 1/2 month. At this point I was furious and tried all day to call. They never answered. I went to the website to double check the number and the website has been taken down. If you have a service contract with this company I suggest you find another service supplier. If you are looking any any pool service, run from this place. The people lie and are basically unethical. read more

If I could only give NO stars! I hired them to clean and maintain our pool. First time out ( they tried to tell me I needed brand new Filter housing that it was broken and missing clips, $1200. the technician refused to clean the filter. I couldn't see anything broken, and nothing was missing. Called again, and asked for them to come out and show me. instead the owner Norm calls, and advised another tech came out and confirmed broken/missing clips. In the meantime, service is every week, and my pool is getting very cloudy for lack of service. The next week, again they did not clean the filter, and advised me everything else was done. I open the skimmer basket, filled with bugs and debris. One week no one decided to show up. Save yourself the headache PLEASE do not use them. the absolute worst service I have ever had! Angelina who answers the phone is the only one that has decency. read more

Buyer beware. This pool service is pure scumbags. They will literally take your credit card info or check info and copy it down and charge you for stuff you never had done wanna know how I know this. Well I overheard an employee in the back say that customer left a bad review on me ok see how they like it when I charge them for extra stuff I still have all their info. Not a good business motto and I assure you I'm taking them to small claims court. read more

The new owner of Morningside Pools is a scammer. We fired this company 3 months ago, and they still continue to charge us every month even sfter demanding they lose my cc info. I fired them after charging me $300 for an algae treatment, but never showed up to finish the job. Also after calling the owner about a question on my pool filter he asked if I was capable of reading. Vinny and Brenda were the heart of that place, and it used to feel like a family run neighborhood business read more

This company has gone way down hill lately. We called originally because we had bubbles in the jets. They supposedly sent someone out and said nothing was wrong. That was the first lie, I was home all day that day and our cameras picked nothing up. When we brought that up and asked to speak to a manager, Ashley said she was the manager (lie #2) and was very rude. Someone else actually called us later and came right out to diagnose the problem. Set up an appointment for Monday morning at 8, which no one ever showed up for. Absolutely done with this company. read more

One of the technicians pooped in my fucking pool. I find this ridiculous and I would never recommend using this pool service.

We have used Morningside pools for years! Great service, reliable, and friendly staff.

Over the last few months this place has gone down hill. The new owners/managers got rid of the old staff who were incredible. The knew all the customers by name. This new staff/management is horrendous. Their rude and their price mark up now is ridiculous. They wanted to charge me over 20 bucks for a PVC adaptor that I could get for 6 bucks on Amazon. The old price from previous management was still on there showing 12 bucks but they said "Sorry this is marked wrong in our system." I get a mark up but 15 bucks is too steep. I strongly urge people to steer clear from this place now. I know I'll never be going back until Vinny and Brenda are back read more

We started using Morningside about 8 years ago - they were a terrific group of people! Friendly, helpful, not pushy! I understand that they have changed hands... hoping for them they are experiencing "growing pains" - b/c our two encounters with them have not been encouraging. We needed help (2nd encounter) to check out our heating equipment. I was told $50 to come out... I repeated that amount to the person on the phone. I also asked for a part, just in case that was what was "wrong" and was told the service guy would bring the part ( He did not, knew nothing about it). The service guy came out the next day... found no issue (which is great for us) and then we were charged $150 for the call. My husband called the company, was told no, it's $150... he then asked for a report of what the guy found (we are selling the house and an inspector told us the heater was leaking - we need the report for the the possible buyer). My husband was told he would have to pay $250 - $150 for the call and $100 for the "report." We got them to $150.... but he has been receiving multiple calls from them since. When we have a buyer... we will not be recommending the "new" Morningside Pools read more

I have waited for a month for a refund of $300 for services not rendered. I was told it was 8-10 days. I have called several times to no avail. I am ready to go to small claims court for a company that in my opinion is not reputable nor truthful in their dealings! read more

I had a problem with my cleaner and they quickly recognized that my sped was set too high. Fiona gave me the step by step on how to reposition the valves and it now works perfectly! read more

I think they excessively mark up their pool parts & equipment , their labor charges are ridiculous and they will try to sell you whatever they can possibly get away with at very inflated prices .They are also arrogant . Their physical store is pretty lousy w meager product selection For pool cleaning / maintenance , their personnel are substandard . There are many many better pool supply & pool maintenance companies in the area . Suggest you Do NOT use. read more

Quite possibly the kindest people I have ever done business with! Always on top of things. Truly operates with integrity, honesty and kindness! read more

The best in town!!! Whether it be testing your pool monthly or diagnosing a problem, the best!!!

Sometimes people write these reviews to vent their anger and never give credit where credit is due. We have used Morningside since we purchased our house with pool two years ago. During this time they have been great source of information for someone who has never had a pool. The entire staff is knowledgeable and friendly. When it came to fixing our system they kept it in good working order . Recently our system had major issues after hurricane. Even though some parts HAD to be new, they were able to save our filter by cannabilizing another. A new unit would have cost us 800. They repaired ours for a fraction of that cost. So many companies take advantage of people...they are a company with integrity. We would recommend them in a heartbeat!!!! Thanks to all the staff read more

Great professional staff. Everyone has always helped me out and have helped me for over12 years. My pool looks great thanks to their expertise . I highly recommend their business. read more

I been using Morningside pools now for a year now, I bought a new pool and filter last year, when I went to take cartridge out too clean, me (mongo) big hands broke the yellow plastic locks. Went on website of manufacture no help from them, phone call and email and check their website as well. No reply back, went into Morningside on a very busy sat afternoon, I mean busy. The young man took my info down, said he would look into it, Sunday closed, Got a call on tues to pick up a brand new WHOLE ring and lock thing, NO CHARGE BIG SMILE BEEN WAITING FOR YOU, HE SAID. SUPER CUSTOMER SERVICE another happy customer I would highly recommend them for any of your pool needs. Dennis read more

I have used them a few times for warranty work and they have been great. Frank was one of most knowledgeable "pool" guys I have met.

Before calling Morningside Pools, we have had continuous problems with our pool. They were fast, efficient, competitively priced & friendly! Couldn't be happier with the service & my working pool. Thanks Fiona & Frank read more

In 4.5 years owning the spa purchased from MSP 2 heaters, 1 heater control board, a 2 stage pump, speaker and stereo have all failed. When I called for service I wasn't told of a service charge and never paid one in the past. Two days after being told I needed a 2nd heater for $335 total ($50 part) and informing MSP I'd be seeking a 2nd opinion I received an invoice in the mail for the service call. MSP told me they didn't know why the part kept failing. I had another provider install an upgraded heater for almost half of MSP's quote. Buyer beward of this vendor and the Master Spa AKA Legacy Whirlpool brands they sell. The factory customer service is worse and writes off their customers after the 1 yr. warranty is up. Zero support from them at all when I contacted them about why parts keep failing. read more