I used Pool World a few years ago. My husband and I put up cameras by the pool for security reasons. My husband was house bound and would see who came and went around the pool. We noticed the pool cleaners weren't coming when they said they did. They didn't clean the pool leaving debris in it. The water was never cleared and we were told the pool wasn't ready to use. This went on for the full summer months. Pool World told me they'd be out in August and I had planned a pool party that I had to cancel because they didn't show up to finish cleaning the pool. I found Pool World to be unprofessional, and too costly for the non-service. I'd avoid Pool World if you're looking for someone to clean your pool. read more

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Tried this place after a excruciating painful experience at the fairgrounds. Hosted by a fly by night company the wife heard advertised on the radio. Didn't expect much considering where we had just come from. We were greeted by Casey. Casey was great. He was very knowledgeable, not pushy but still attentive. He put up with me, my wife and 2 sons all pulling him in different directions with many questions. We must have sat in 5 or 6 different tubs. Finally decided one. We finance one which is not done in house but through Wells Fargo. They do input your application. Once approved the tub was ordered and delivery date set up. Ordering and waiting for a delivery date did take about 1 month. We were on vacation for 2 weeks so it seemed shorter. Delivery day!! They called yesterday to remind us of our scheduled delivery. They arrived on time if not a little early. They had an easy path to the pad so unloading didn't take very long. Setup, lid installation and wiring was done pretty quick too. The delivery guys also did a great job explaining care and maintenance. Overall a great experience read more

After being taken advantage of and money loss, I met Casey at Pool World. From the moment I walked in it felt RIGHT. The customer service was outstanding. The no pressure sales but just pure factual information was provided to me to make a decision with. I am so pleased with the Spa. Please with the customer service and the OUTSTANDING customer service from the delivery employees as well. I cannot say enough good things about my experience with Pool World. Would highly recommend this company for your future purchases. We have thoroughly been enjoying the spa. read more

Been here 3 times in 2 weeks, brought water in to get tested and was told they could not recommend anything cause we did not buy r spa from them. read more

Pool World was simply amazing throughout our entire dealing with them! We first started looking at spas at the Coeur d'Alene store. The atmosphere is a very relaxed and inviting. My hubby and I must have gone in about 4 times asking all sorts of questions prior to purchasing one. Casey, Samuel (spa specialists) and Brian (tech guy) have been nothing but patient & incredibly knowledgeable throughout our experience. They are very passionate about what they do & sell. Pool World is lucky to have such great employees! We ended up purchasing the Niagara (7 seats) by CalderaSpas. It's one of the best things we ever did for ourselves! Ahhh Getting in to start your day, as well as ending your day, is so wonderful!!! We had an issue with getting it started, so Casey from the store came right out to our house to see what might be the problem & take pictures to send the tech guy. The next day, the tech guy came out and knew exactly what was wrong (minor electrical issue & bad circuit breaker). He fixed it on the spot. Whew... Happy customers! Casey & Samuel knew we needed it up & running for our 4th of July party, so they made it happen! Thank you Pool World for making our experience with you such a great one. We will be recommending you to our friends & family! read more

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Customer service in the CDA store was horrible. Rude, acted annoyed to be asked questions...would never go there again. If you need help or have questions, that were simple...SKIP THIS PLACE read more

Service after the sale is one of the most important things I believe a business can give to its customers. The folks at Pool World in Coeur D Alene, Idaho and Spokane, Washington have failed us miserably in this area. We purchased our $10,000 Envoy tub about 3 1/2 years ago. For the first 2 1/2 years it worked great. Since then it has been a nightmare. The nightmare hasn't been getting the warranty work approved through Hot Springs, the nightmare has been trying to get the tub repaired properly and especially repaired in a timely manner. This last repair fiasco is the final straw. Late last summer we noticed a crack had formed in the tub just to the left of the heater control panel. Fiberglass cracks are not uncommon, but very unwanted. After getting the repair authorized by Hot Springs, we had the tub transported to Pool World for the repair. (Pool Worlds mileage fee is just under $400 per trip if they send Techs out to our home, even to fix warranty repairs. Under warranty, mileage is only included in the first year). The Tech at Pool World said the crack repair could not be done at our home because it requires a constant temperature for the materials to cure properly, (indoor only). They did inform us that it could take up to two months for the tubs return. Not having any other choice, we sent the tub down to them. Well two months went by and still no news on the tub. We began calling. Now we were getting into the cold/snowy season here in NW Montana. Two months now, and was I ever surprised when I was told that they hadn't even looked at the tub yet. It's been just sitting. The excuses flew, and we were told they would get on it. Several weeks went by and then we were informed that the tub also needed both motors replaced. Yet more delays and repairs needed on a fairly new tub. Now we were well into winter. With snow falling, freezing temperatures, ground swells and frost heaves forming. In simpler terms even if the tub were returned it could no longer be set up because of the weather. We were now forced to wait until spring. AN ENTIRE WINTER WITHOUT OUR TUB. Well spring's here. A shoulder surgery a few months ago and the now very busy schedule of our transport guy slowed the expected set-up until this past week. Well, SURPRISE! The tub is inoperative. The cracks fixed, the new motors work, but with the venting hose on the left motor being crushed the way it is, if the tub were operational, I don't expect that one will last long. The hose looks like it's crushed so much that there is no way air can pass through it to cool the motor, and best of all the temp gauge on the panel reads 115-degrees and the "NEW" heater does not work at all. I forgot to mention, the heater was replaced "literally" just prior to the crack forming, again under warranty. We ended up paying the mileage fee when the heater was replaced. So, now we have a $10,000 hot, or I should say cold tub and we're expected to either transport the tub over 100-miles to them at our cost or pay them almost $400 for them to come out to our place. Last night, while looking things over, I noticed that the ground cable coming out of the bottom of the heater wasn't even connected. They simply left it hanging loose. I reconnected it, hoping it would solve the problem, but it didn't. If you wish to purchase a tub through "ANYONE" please do more research and questioning on the individual store's repair policies and practices than on the tubs themselves. If you live any distance away from the store, find another dealer closer to your home. The manufacturer of Hot Spring Spas will be of little to no help on "ANY" problems or complaints on the store. They agreed to contact Pool World and have done it on several occasions, but they emphasize that they have "Absolutely No Control" on how the individual store owners run their stores. They cannot order them to do "ANYTHING." I give a 1-star rating to Pool World, and only a 2-star rating to Hot Springs Spas. Now we're stuck with having to try and figure out how to get this 450-gallon waste product to the dump. Yet more and more costs. read more

I really enjoyed strolling around the store and getting some pretty great information and customer service! We are getting a pool and thinking on a hot tub. I was really impressed with their knowledge and easy going atmosphere. read more

Great experience! We worked with Casey Flynn to buy a Pulse spa. Casey was very easy to work with and made the process easy for us. We had some special circumstances for installation and Casey and the Pool World team were great at working through those. We are SO happy with the spa. We would highly recommend Casey and Pool World! read more

The staff at pool world are some of the best at non pushy, information based sales. We had shopped around for a hot tub and found that they not only offered a superior product (we went with the highly recommended HotSpring Pulse for our family of 6), but were more than willing to discuss and educate on the differences between hot tubs in general allowing for an informed decision. From purchase to pre site assessment and finally delivery, everyone was helpful, friendly, and professional. Don't waste your time - go right to Pool World for your spa. read more